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1.0
Details
I booked a vacation through this company using their payment plan feature, which required a down payment of $198, however, when I went to select my seats for the flights, I was advised that the airline tickets actually are not reserved until after I make my first full...
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Review
#1707158 Review #1707158 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Cancellation exchange policy
  • Fraudulant
  • Website functionality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
I would like my deposit returned minus the $50 cancellation fee, so $148.
1.0
Details
This an update on my previous review. I finally got my money back no thanks to Bookit.com. They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They...
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Review
#1320332 Review #1320332 is a subjective opinion of poster.

Bookit in Lynn Haven, Florida - Waste of money

1.0
Details
Arrived to Jamaica on Christmas night and the ground transfer was not waiting. Customer service closed so find a cab. Cabs are not that cheap for tourist on Christmas night. Got to hotel, checked in and asked about dinner reservations. Everything was booked for every night so it's *** buffet or go off site for dinner. This kind of defeats the purpose of all inclusive. In the end by using bookit.com I will pay more than if I would have booked directly with hotel. Live and learn I guess but don't think you are saving money you aren't. Called customer service to at least get my money back on the transportation. The person could care less about my refund, she is sending an e-mail and letting me know. Don't waste your money.
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Review
#1155759 Review #1155759 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

Horrible service, Do not use Bookit

1.0
Details
My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our refund, We couldn't get in contact with the resort because it was devastated by the hurricane, 2 days ago i talked to the airlines and the resort they had refunded Bookit, They still refuse to reimburse our money, We have been ripped off for the amount of $2300I should have done my homework, They have a D- rating with the BBB
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Review
#1102679 Review #1102679 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Lying customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2300
Preferred solution
Full refund

Do nto use Bookit!

1.0
Details
Did an all inclusive through them. Turns out airport they offered was 4 hours away from the resort they offered. There was not one note that this was the case. When I get to the airport I was surrounded by taxi drivers offering to take me for $400. Most companies let you know differences in time to get to accommodations ect. Indicated by asterisk or highlighted. This is something the should've told me. I even spoke to them on the phone for help with the initial booking and no one mentioned it. This is something I should've know prior to going there for the first time ever. They would do nothing to help me.
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Review
#1069294 Review #1069294 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Not knowing airport was 4 hours away from venue ahead of time
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction
Tags
  • not as advertised
  • worst Bookit
1.0
Details

Update by user May 31, 2017

Telephone 850-249-4763

They refuse to connect you to any person in their accounting department to discuss the refund...you can only deal with the booing agents which is completely bazaar.

Original review posted by user May 30, 2017

I talked for over an hour to an agent at bookit.com, defining very clearly that...
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Review
#1053913 Review #1053913 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Rude customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
1.0
Details
I was told today that our hotel is "overbooked" for our trip to Mexico that begins in two days! We booked this trip over 6 months ago and Bookit is trying to have us to agree to transfer to another lower rated hotel that costs $200.00 less per night than the hotel...
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Review
#1008396 Review #1008396 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Cancellation exchange policy
  • Last-minute change to different resort
  • Fraudulant charges
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Mistakes
  • Cancun All Inclusive Accomadations
1.0
Details
Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 19043878. Correspondence regarding this complaint will be emailed to : shelby1229@msn.com Please print a copy of this for your records. Filed on : December...
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Review
#971898 Review #971898 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Way they scammed us out of additional money
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
I can not believe the work practice at BookIt. My family member worked there for over 6 month. The week after they bought a car, a day after their child started pre-k (which they were not allowed to attend) they fired them. How horrible! Their manager telling them they...
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Review
#903782 Review #903782 is a subjective opinion of poster.

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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2.2
Details
My ordeal at the end of my trip just about killed me. Being stuck on the phone in a Jamaican check in line being told that I am not on the flight that is on my itinerary was the absolute worst way to end my trip. Not once was there anything communicated to anyone...
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1 comment
Anonymous
#1175819

Yes unfortunately this is your fault

In the terms on the site or any travel site it does lay out out that it is the guest's responsibility to regularly check their flight status for any possible schedule changes. Anyone that has traveled a lot will tell you airline's can change/cancel/move flights as they see fit.

Any email a travel site receives about an updated schedule change will be sent to the customer's email. Instead of blaming bookit.com for your flights changing take some responsibility that you did not check on your flights status like you are advised to do.

PAY ATTENTION to all terms and conditions and understand the travel agency wants you to have the best experience possible and did not change your flights!

Review
#841948 Review #841948 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Bad quality