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Do not use Bookit!

Use Bookit with extreme caution. We booked an all inclusive vacation to Punta Cana earlier this year. The itinerary was booked 2 months in advance. Approximately 36 hours prior to departing for our trip we discovered that our itinerary had been changed without any notification. The return leg of our flight itinerary had been rescheduled. We had now been forced to return one day earlier. Here's the rub. I asked Bookit what recourse we had for the shortening of our trip. The response was take it up with the airline. After several hours wrangling with the airline, we were able to secure a full refund for the flight portion of the trip. I contacted Bookit again to seek their assistance in retrieving a refund for the hotel portion of our package. We had decided to cancel our4 day getaway because it had now been shortened to 3 days. Bookit only retrieved two night's stay. We had to forfeit close to $500.
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1 comment
Anonymous
#304053

This is what happend to me, I booked my trip 6 months in advanced and on the day of my travel I found out that I was put on the missconnecting flight. I had to purchase new tickets $3,000 during winter break on the morrning of travel.

They gave me a run around blaming the Continental which was realy nice and provided me with all the info that I requested to prove to them that they were notified of flight change.

Altimatly they told me that it is my falt that I should have check the flight status. But I checked their website nothing was changed on there.

Review
#244822 Review #244822 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Loss
$500

Bookit in Washington, District Of Columbia - Round Trip Flight, Return Flight Booked WRONG Date!!!

My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients! Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
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3 comments
Anonymous
#269286

I was able to speak to a representative who refunded half of the 150.00 fee for changing flights. While it was a nice gesture, I don't feel I should have been charged any of the 150.00 fee because had the website booked my flight correctly in the first place, no fee would have been applied. So I am still out an extra 75.00, due to no fault of my own.

Anonymous
#268997

Did you ever get assisted?

Ironicus
#256674

Sent to Bookit.com per their request:

As requested in your reply to my complaint on pissedconsumer.com, here are the details of the booking in question.

Booking ID: XXXXXXX

XXX X XXXXXX

I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow

I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.

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Review
#224535 Review #224535 is a subjective opinion of poster.
Service
Bookit Flight Booking
Loss
$339

Bookit in Washington, District Of Columbia - Don't do it

I booked a hotel room on 3/1/10 and was charged $100.00 that day and charged another $270.00 on 3/19/10. I then cancelled the room within the time limit told to me on 3/25/10 with a $19.95 cancellation charge to follow. It is 4/2/10 and I still haven't received the refund. I tried to call BookIt and both the numbers on my itinerary are no longer working numbers. My Discover rep tells me that I have to wait 15 days to even file a claim. Ok, but they will be charging me another $270.00 today. My Discover rep says too bad you'll have to wait to file on that charge also. So my credit card bill is climbing and I have no defense until 15 days after all the charges go through. What a scam. We should all open companies and hold money for $15 days while we invest the capital. It is a win win situation for BookIt and a losing situation for all consumers. I love to let companies use my capital at no charge. It is the American way.
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1 comment
Anonymous
#194961

:( BOOk IT SUCKS

Review
#177079 Review #177079 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$640

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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