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Verified Reviewer
1.0
Details
I booked a vacation through this company using their payment plan feature, which required a down payment of $198, however, when I went to select my seats for the flights, I was advised that the airline tickets actually are not reserved until after I make my first full...
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Review
#1707158 Review #1707158 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • All
  • Cancellation exchange policy
  • Fraudulant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
I would like my deposit returned minus the $50 cancellation fee, so $148.
I booked a vacation to Renaissance Aruba Resort and Casino. I booked an all inclusive, that is all I have ever booked. When I looked at the itinerary it didn't state all inclusive. I called book it to question this, was told they didn't advertise all inclusive for this...
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Review
#1592331 Review #1592331 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Fraudulant
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
2.6
Details
We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the...
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Review
#1307022 Review #1307022 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Problems with payment
1.0
Details
bookit.com refunded half of the money.. now i cant keep my reservations.. to rebook it they are charging me another $900.00 ..Bookit.com is loosing me as a customer that is for sure!!! worst customer service ever... i've been on the phone with them all day... they are...
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Review
#1158139 Review #1158139 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service
Loss
$2267
Preferred solution
Full refund
1.0
Details
We booked our dream vacation with bookit.com for a vacation to Playa Del Carmen, Mexico for Sept.10-15 2017. We have been saving for this vacation for a long time. We finally decided it was time to book. We booked and paid bookit the total amount by Visa on 7/31/2017....
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1 comment
Anonymous
#1394765

Gordon, my friend, I'm afraid you've expected too much from a third party player.

I do not understand the need for such organizations as Bookit.com when I've handled all of my own arrangements for over 4 decades.

They sure as heck don't take responsibility for the weather.

Advice : stop wasting time on the telephone.

Claims like this must be handled in writing and sent via Certified Mail return receipt requested to establish a positive timeline and provide a legally sound grounds for complaint and reimbursement.

They're going to act just like an insurance company : delay, deny, document.

Review
#1135525 Review #1135525 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Service
Reason of review
Poor customer service
Loss
$406
Preferred solution
Full refund
1.3
Details
Bookit deducted payment 1,2,3 and when it came to payment number 4, my card was declined DUE TO THE CARD BEING EXPIRED, no one bothered to e mail or call me. The day before my vacation, I log in to print my airline information and I see that my trip was cancelled. I...
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Review
#1121413 Review #1121413 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$457
Preferred solution
Refund me the addional cost that I had to pay due to Bookit making a mistake

Horrible service, Do not use Bookit

1.0
Details
My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our refund, We couldn't get in contact with the resort because it was devastated by the hurricane, 2 days ago i talked to the airlines and the resort they had refunded Bookit, They still refuse to reimburse our money, We have been ripped off for the amount of $2300I should have done my homework, They have a D- rating with the BBB
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Review
#1102679 Review #1102679 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Lying customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2300
Preferred solution
Full refund

Bookit - These people are theives

1.2
Details
Booked a resort and flights through Bookit. Flights cancelled because of Hurricane Harvey out of Houston. Refunded only a portion of the refund for the resort. Did not follow their own cancellation policy which was in writing by email to me. I am owed for over $500.00. Have contacted them several times and keep talking to people in Jamaica. Will not let me speak to anyone at headquarters in Florida. SCAM When you call any of their phone numbers you will be on hold for a real long time. If you ask a question you will be put on hold again for a long time. all the numbers go to Jamaica. These people will not let you talk to anyone in the states. They have a D- rating by the BBB.
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Review
#1097742 Review #1097742 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$560
Preferred solution
Full refund

Bookit - Terrible

1.0
Details
We booked our trip with book it and then regretted it. First, they had put our seats, a family of 3 which has a 6 year old, in 3 different seats on the plane. We had to ask other people if they would mind changing seats with us. The person on the phone who helped us, told us noting about having different seats, knowing we have a child who will be coming on the trip. Secondly, we were told the car rental will be right outside the terminal, not only was it npr outside the terminal but we had to take a 20min shuttle ride to it. On top of that, we did not know which shuttle we are taking, as there were student ones for different rentals. We stood outside with our luggages at hand and a tired 6 year old, calling bookit to find out which company our car rental will be from. No info provided in the email at all. And because we booked with a "third"party, our hotel did not include anything, no breakfast no lunch nothing. Every time we called bookit to complain, we were put on hold for 20 minutes and hung up on. We spend 4 hours in total of our vacation on holds and hang ups only to get NO WHERE WITH THEM, but offering $25then $50 off or next trip with them, LIKE THAT WOULD EVER HAPPEN. WOSRT PLACE TO BOOK WITH, DON'T RECOMMEND IT TO MY ENEMY.
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Review
#1082715 Review #1082715 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Bad quality

Contact Bookit Customer Service

Website:
bookit.com
Mailing Address:
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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Bookit reviews

Bookit - Theives

1.0
Details
They booked my Fiancé and I in an all inclusive hotel in Cancun. We realized there were issues with our flights (that we also booked through bookit) when I called the airlines to check in. We ended up having to go down the next day. We never got any sort of emails or anything from bookit telling us there was a flight change and we had to confirm new tickets. So we called bookit and the resort letting them know we would be there a day late, please don't think we're not coming we will be there. It was put into the notes of our reservation and everything. Show up to the hotel and guess what? They sold our room because we didn't show up the first day. Called bookit and was on hold for no exaggeration 1.5 hours, just to fiure out what went wrong. The resort was 100% booked so we had to book another. We had to completely pay for another one because they said while we will get a refund from the first resort we won't get it until a couple days. We needed up paying for two resorts...and we still have yet to receive the refund. Bookit is telling us we need to get the resort to refund us, and the resort is saying that bookit has the money. Regardless someone has a nice chunk of our money. We've been calling bookit everyday and now they've started telling us that the agent dealing with our issue is on vacation so they're gonna review her notes and call us back...they never call us back. Bookit is fine, unless you have any sort of issues then they are the last people in the world you want to deal with.
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Review
#1056803 Review #1056803 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy