Product: Bookit Vacation Package Booking Clear all filters (58 of 58 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the...
Read more
2.6
Product
Bookit Vacation Package Booking
#1307022

bookit.com refunded half of the money.. now i cant keep my reservations.. to rebook it they are charging me another $900.00 ..Bookit.com is loosing me as a customer that is for sure!!! worst customer service ever... i've been on the phone with them all day... they are...
Read more
1.0
Product
Bookit Vacation Package Booking
#1158139
We booked our dream vacation with bookit.com for a vacation to Playa Del Carmen, Mexico for Sept.10-15 2017. We have been saving for this vacation for a long time. We finally decided it was time to book. We booked and paid bookit the total amount by Visa on 7/31/2017....
Read more
Anonymous
Gordo

Gordon, my friend, I'm afraid you've expected too much from a third party player.I do not understand the need for such organizations as Bookit.com when I've handled all of my ...

1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Service
#1135525

Bookit deducted payment 1,2,3 and when it came to payment number 4, my card was declined DUE TO THE CARD BEING EXPIRED, no one bothered to e mail or call me. The day before my vacation, I log in to print my airline information and I see that my trip was cancelled. I...
Read more
1.3
Product
Bookit Vacation Package Booking
#1121413

Horrible service, Do not use Bookit

My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our refund, We couldn't get in contact with the resort because it was devastated by the hurricane, 2 days ago i talked to the airlines and the resort they had refunded Bookit, They still refuse to reimburse our money, We have been ripped off for the amount of $2300I should have done my homework, They have a D- rating with the BBB
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Staff
Value for money
Website
Product
Bookit Vacation Package Booking
I didn't like
  • Lying customer service
#1102679
Show

Bookit - These people are theives

Booked a resort and flights through Bookit. Flights cancelled because of Hurricane Harvey out of Houston. Refunded only a portion of the refund for the resort. Did not follow their own cancellation policy which was in writing by email to me. I am owed for over $500.00. Have contacted them several times and keep talking to people in Jamaica. Will not let me speak to anyone at headquarters in Florida. SCAM When you call any of their phone numbers you will be on hold for a real long time. If you ask a question you will be put on hold again for a long time. all the numbers go to Jamaica. These people will not let you talk to anyone in the states. They have a D- rating by the BBB.
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Bookit Vacation Package Booking
#1097742
Show

Bookit - Terrible

We booked our trip with book it and then regretted it. First, they had put our seats, a family of 3 which has a 6 year old, in 3 different seats on the plane. We had to ask other people if they would mind changing seats with us. The person on the phone who helped us, told us noting about having different seats, knowing we have a child who will be coming on the trip. Secondly, we were told the car rental will be right outside the terminal, not only was it npr outside the terminal but we had to take a 20min shuttle ride to it. On top of that, we did not know which shuttle we are taking, as there were student ones for different rentals. We stood outside with our luggages at hand and a tired 6 year old, calling bookit to find out which company our car rental will be from. No info provided in the email at all. And because we booked with a "third"party, our hotel did not include anything, no breakfast no lunch nothing. Every time we called bookit to complain, we were put on hold for 20 minutes and hung up on. We spend 4 hours in total of our vacation on holds and hang ups only to get NO WHERE WITH THEM, but offering $25then $50 off or next trip with them, LIKE THAT WOULD EVER HAPPEN. WOSRT PLACE TO BOOK WITH, DON'T RECOMMEND IT TO MY ENEMY.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Bookit Vacation Package Booking
#1082715
Show

Bookit - Theives

They booked my Fiancé and I in an all inclusive hotel in Cancun. We realized there were issues with our flights (that we also booked through bookit) when I called the airlines to check in. We ended up having to go down the next day. We never got any sort of emails or anything from bookit telling us there was a flight change and we had to confirm new tickets. So we called bookit and the resort letting them know we would be there a day late, please don't think we're not coming we will be there. It was put into the notes of our reservation and everything. Show up to the hotel and guess what? They sold our room because we didn't show up the first day. Called bookit and was on hold for no exaggeration 1.5 hours, just to fiure out what went wrong. The resort was 100% booked so we had to book another. We had to completely pay for another one because they said while we will get a refund from the first resort we won't get it until a couple days. We needed up paying for two resorts...and we still have yet to receive the refund. Bookit is telling us we need to get the resort to refund us, and the resort is saying that bookit has the money. Regardless someone has a nice chunk of our money. We've been calling bookit everyday and now they've started telling us that the agent dealing with our issue is on vacation so they're gonna review her notes and call us back...they never call us back. Bookit is fine, unless you have any sort of issues then they are the last people in the world you want to deal with.
1.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Bookit Vacation Package Booking
#1056803
Show
I talked for over an hour to an agent at bookit.com, defining very clearly that we were interested ONLY in "all-inclusive" resorts for a vacation we'd saved up for over a year for. Very clearly we explained we wouldn't even consider packages that weren't all-inclusive....
Read more
1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Rude customer service
#1053913
The dates were no good anymore. This happened 3 times!!! Ultimately, bookit.com ends up keeping your $149.00 and I have heard of multiple people complain of this (you're on their schedule). They don't consider people have to work and can't take any day off they want...
Read more
Anonymous
Adolfo Moreno

I'm going through the same thing. I think that's exactly I'm heading too. They allowed me to make a reservation in Krystal-Cancun, when they know the resort is sold out.Than...

jm0537
jm0537

Same thing happened to me!!! Sorry but we reserve the dates we told you that were available.

Product
Bookit Vacation Package Booking
#1038267