Product: Bookit Room Booking Clear all filters (18 of 18 reviews match)
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Bookit Room Booking Review

Bad expierence.book it booked my hotel with no rooms available so I had to call book it and they wanted to charge me again
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Review
#937357 Review #937357 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Order processing issue
1.2
Details
to make a long story short,my car/hotel/flight reservation turned to a nightmare when I arrived to my destination and found out that there is no car reserved and no resort reserved,after HOURS on the phone with the most incompetent customer service that actually don't...
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Review
#885249 Review #885249 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Lying customer service
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund
1.0
Details
We got on the phone and contacted bookit to plan our vacation/wedding. I spoke to an agent whom was very nice and even allows me to contact a few other airlines etc to price check and call her back directly. Things were going well...We booked for June 23-26 at the...
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Review
#873108 Review #873108 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Lying customer service
Reason of review
Poor customer service
1.0
Details

Update by user Jun 10, 2016

They are a bunch of liars and frauds

Original review posted by user Jun 09, 2016

Flew all the ways to Jamaica want to check into my hotel and they did not have the reservation. They called book it.com and book it.com set that I canceled the reservation which I never did and then an hour later they told me that the hotel canceled it. Then they said...
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1 comment
Anonymous
#1171051

I had the same issue.

Review
#862592 Review #862592 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Not paying for the hotel when i had pai
Reason of review
Bad quality
4.0
Details
I booked what would have been a fantastic deal for a week at an all-inclusive resort on Isla Mujeres, Mexico. Booked November 2015. Paid in full February 2016. Trip was for May. Received notification that "the hotel will not honor the reservation" and that we would...
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Review
#823154 Review #823154 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Theoretical price
Cons
  • Customer service
Reason of review
Poor customer service
I booked a room in Portland Oregon for 2 nights, I found the location where i wanted to say and clicked on book it. but the location i thought i click on wasn't the hotel they gave me. The hotel was American best Value Inn , much to my surprise they have 2 locations on...
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Review
#487983 Review #487983 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$87

Bookit in Seattle, Washington - Terrible Customer Service

My boss called bookit.com to cancel a room reservation within the cancellation and hotel policy guidelines and was on hold for more than 10 minutes and never reached a live person. He asked me to call them (the next day, outside the cancellation guidelines), and I was on hold for more than an hour. I finally talked to someone and told them that he tried to cancel within the guidelines but was unsuccessful and that he wanted me to call and cancel the reservation. At first, I was told that it was the hotel policy to impose the penalty because it was outside the cancellation timeframe, but after I explained, again, that he tried to but didn't want to wait any longer on hold, the agent said she would contact the hotel directly and see if they would waive the penalty. After being in hold another 15 minutes, she came back on the line to say that the hotel agreed to waive the penalty, which we much appreciated. I just want to say that if you are going to call and expect to talk to a live person, you are going to wait a very, very long time. That is very poor customer service and I, personally, will never use their service.
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Review
#382717 Review #382717 is a subjective opinion of poster.
Service
Bookit Room Booking

Bookit in Washington, District Of Columbia - Don't do it

I booked a hotel room on 3/1/10 and was charged $100.00 that day and charged another $270.00 on 3/19/10. I then cancelled the room within the time limit told to me on 3/25/10 with a $19.95 cancellation charge to follow. It is 4/2/10 and I still haven't received the refund. I tried to call BookIt and both the numbers on my itinerary are no longer working numbers. My Discover rep tells me that I have to wait 15 days to even file a claim. Ok, but they will be charging me another $270.00 today. My Discover rep says too bad you'll have to wait to file on that charge also. So my credit card bill is climbing and I have no defense until 15 days after all the charges go through. What a scam. We should all open companies and hold money for $15 days while we invest the capital. It is a win win situation for BookIt and a losing situation for all consumers. I love to let companies use my capital at no charge. It is the American way.
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1 comment
Anonymous
#194961

:( BOOk IT SUCKS

Review
#177079 Review #177079 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$640