Product: Bookit Customer Care Clear all filters (17 of 17 reviews match)
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Bookit - Construction at hotel during stay.

1.0
Details
I arrived to jack hammering at the resort. Was told that Bookit should have informed me prior to my trip. Called them from Mexico. Was cut off. Called them twice since I’ve been home and still no resolution. Jack hammering went in for 5 days 10am to 7pm. Not a peaceful vacation.
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Review
#1549496 Review #1549496 is a subjective opinion of poster.
Service
Bookit Customer Care

Bookit in Raleigh, North Carolina - Customer Service Representative

3.1
Details
The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
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Review
#1413133 Review #1413133 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Bookit - Transportation vouchers

Trying to reach Bookit.com customer support which hours say they open at 8am Eastern time. The time now is 904am Eastern time. No answer
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Review
#1391086 Review #1391086 is a subjective opinion of poster.
Service
Bookit Customer Care

Bookit - No 24 hour service

Office hours are closed and I need to speak to someone
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Review
#1262345 Review #1262345 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service

Bookit - Don't do it

1.0
Details
Don't do it did not book with book it.com they will not help you if something goes wrong they will take your money will not help you customer service is the worst and making a complete is an impossible task so if you want to go on a vacation do not use
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Review
#1210352 Review #1210352 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service

Bookit - Buyer Beware!!!

1.4
Details
Do NOT USE THIS SITE!! They do not have any customer service worth a darn. If you book airfare with them and there is a chance to upgrade through the airline at check in you are barred from taking advantage of this. They just keep hanging up on you , tell you the department handling that type of thing is closed, tell you to call back, etc. I would NEVER USE AGAIN! I am seriously worried what our room will be like when we arrive tomorrow.
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Review
#1087259 Review #1087259 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
1.0
Details
I have been on the phone with Bookit now for 1.5 hours trying to book a first class ticket from Phl to MCI. I keep getting shuttered around with no resolve. I asked to speak to supervisor and still am on hold. Do you not care about your customers??? I would like a...
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2 comments
Anonymous
#1375378

I'am still not receiving my refund every time I call to spreak to the other dept about my refund they never pick up the phone so I know what you going thru they will not be getting of my business, I did talk to a civil suit attorney he about to help me get my money back, I did a review on the BBB about this company also.

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Review
#1013188 Review #1013188 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
Bookit refused to let us speak with a manager. When we called to rearrange transportation from airport representative kept telling us we could just use our old vouchers, although we would be arriving whole day later. I don't think they are going to wait for us at the...
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Review
#967280 Review #967280 is a subjective opinion of poster.
Service
Bookit Customer Care
Cons
  • Customer service
Reason of review
Other issue
Preferred solution
Price reduction
Tags
  • Remainder
  • not as advertised

Bookit Customer Care Review

1.0
Details
Bookit.com is a scam. They pretend to offer sales, but if you need to chànge or hàve any additional questions, they pretend to hàve gotten disconnected and never call u back.They quickly answer the phone when you want to book, but anything other than that, you will have atleast a 2 hr wait. I am so pissed off, i can't hardly breath. Lesson learned. To good to be true
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Review
#870710 Review #870710 is a subjective opinion of poster.
Service
Bookit Customer Care
Cons
  • Losing money
Reason of review
Poor customer service

Contact Bookit Customer Service

Website:
bookit.com
Mailing Address:
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

Bookit Reviews

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Bookit reviews

Bookit Customer Care Review

1.0
Details
Bad customer service extra charges in fine print due at check in.
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Review
#852516 Review #852516 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service