Product: Bookit Customer Care Clear all filters (16 of 16 reviews match)
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Bookit - Construction at hotel during stay.

I arrived to jack hammering at the resort. Was told that Bookit should have informed me prior to my trip. Called them from Mexico. Was cut off. Called them twice since I’ve been home and still no resolution. Jack hammering went in for 5 days 10am to 7pm. Not a peaceful vacation.
1.0
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Bookit Customer Care
#1549496
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Bookit - Customer Service Representative

The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
3.1
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Bookit Customer Care
#1413133
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Bookit - No 24 hour service

Office hours are closed and I need to speak to someone
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Bookit Customer Care
#1262345
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Bookit - Don't do it

Don't do it did not book with book it.com they will not help you if something goes wrong they will take your money will not help you customer service is the worst and making a complete is an impossible task so if you want to go on a vacation do not use
1.0
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Bookit Customer Care
#1210352
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Bookit - Buyer Beware!!!

Do NOT USE THIS SITE!! They do not have any customer service worth a darn. If you book airfare with them and there is a chance to upgrade through the airline at check in you are barred from taking advantage of this. They just keep hanging up on you , tell you the department handling that type of thing is closed, tell you to call back, etc. I would NEVER USE AGAIN! I am seriously worried what our room will be like when we arrive tomorrow.
1.4
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Bookit Customer Care
#1087259
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I have been on the phone with Bookit now for 1.5 hours trying to book a first class ticket from Phl to MCI. I keep getting shuttered around with no resolve. I asked to speak to supervisor and still am on hold. Do you not care about your customers??? I would like a...
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Anonymous
Anonymous

I'am still not receiving my refund every time I call to spreak to the other dept about my refund they never pick up the phone so I know what you going thru they will not be ge...

Anonymous
Diane

Going through this now too!! They will NOT upgrade and will not allow the actual airline to make ANY CHANGE to a ticket. You simply can't take advantage of and upgrade offer! ...

1.0
Product
Bookit Customer Care
#1013188
Bookit refused to let us speak with a manager. When we called to rearrange transportation from airport representative kept telling us we could just use our old vouchers, although we would be arriving whole day later. I don't think they are going to wait for us at the...
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1.4
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Bookit Customer Care
I didn't like
  • Customer service
#967280

Bookit Customer Care Review

Bookit.com is a scam. They pretend to offer sales, but if you need to chànge or hàve any additional questions, they pretend to hàve gotten disconnected and never call u back.They quickly answer the phone when you want to book, but anything other than that, you will have atleast a 2 hr wait. I am so pissed off, i can't hardly breath. Lesson learned. To good to be true
1.0
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Bookit Customer Care
I didn't like
  • Losing money
#870710
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Bookit Customer Care Review

Bad customer service extra charges in fine print due at check in.
1.0
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Bookit Customer Care
#852516
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Last month I booked a room at Cardiff by the Sea in Encinitas, Ca. for Valentine’s Day this year. I received a confirmation from the BookIt site and my card was charged immediately just as the email stated. When we arrived at the hotel on Saturday, February 14, ready...
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Anonymous
Anonymous

Wow, I am very glad you wrote this review. I will remember that when making my travel plans for this summer.Thank you

Product
Bookit Customer Care
#601195