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Bookit - Do not book with book it.com

2.5
Details
This was my first time using book it.com. If your thinking about using them for a trip don’t walk but run! I used them to book my first wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not even a room upgraded, absolutely nothing! Do not book with this company would be my advice, because they could could less about their customers.
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#1551750 Review #1551750 is a subjective opinion of poster.

Bookit in Raleigh, North Carolina - Customer Service Representative

3.1
Details
The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
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#1413133 Review #1413133 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
2.6
Details
We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the...
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Review
#1307022 Review #1307022 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Problems with payment
2.5
Details
THis flight has been a nightmare. My flight was booked for Austin-Dallas- Lima.First I could not check in online for the Dallas -Lima flight. I arrived at the airport and at the counter, I was told that they could not print the boarding pass for the Dallas-Lima flight...
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Review
#1174884 Review #1174884 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Theoretical price
Cons
  • Lack of communication with customer
  • Lying customer service
  • Did not back up their sale
Reason of review
Poor customer service
Loss
$230
Preferred solution
Let the company propose a solution
Tags
  • worst Bookit
  • Worst customer relations service

Bookit - Refund

3.0
Details
I book a room back in April of this year an went to the hotel butt was told they cancel my room cause I stay within 30miles of the company, so they told me they going to send a email to bookit to cancel my room so I can get a refund still haven't got a refund an can't get anybody on the phone from bookit to refund my $ back. They tell me they trying to call the hotel to see if I stayed there which now the hotel tell me they will not refund me my money cause I did a bad review online on my Facebook. For the Knight Inn in Morrow Ga please don't use this company. On hold now with bookit an it's been 30mins after so long the call drop. Now about to do a complaint with the BBB
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Review
#1102777 Review #1102777 is a subjective opinion of poster.
Service
Bookit Knights Inn Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Bookit Flight Booking Review

2.7
Details
Agent spelled name incorrect on ticket git to the gate and had to buy a new ticket..VERRY ANGRY AND NO .REFUNDS OR REPLACEMENTS. JUST UNHAPPY
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Review
#905082 Review #905082 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Poor customer service
2.5
Details
I spoke to a representative asked her why when I changed my flight it did not change because when I noticed in the confirmation that I was placed in a overnight flight on my return and it was not the flight I selected I wanted to change it. They told me there was...
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Review
#891062 Review #891062 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Bookit - Review in Travel Agencies category from Tuckerton, New Jersey

3.3
Details
We bought the deal online paying with PayPal in hopes to receive the 12 months no interest financing for our vacation, and because the submit each portion of the vacation individually we only received 6 months no interest. Our total bill was over the required amount and they would not change how the submitted it or help us get it honored by PayPal. The promotion was a scam and we are very unhappy with them.
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Review
#879463 Review #879463 is a subjective opinion of poster.
Reason of review
Pricing issue
2.7
Details
Booked travel with Bookit. Had to cancel as my terminally-I'll dad took a turn for the worst and subsequently died a few months later. Despite trying on about a half dozen occasions to get resolve on extending the time period for using the credit, they not only failed...
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Review
#832091 Review #832091 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
PATHETIC customer service
Loss
$1500
Preferred solution
Full refund

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

Compare Bookit to

Expedia
Expedia
1973 reviews
1.5
Compare
2.6
Details
Booked a family vacation to Maui and when we had to check something with the airline they told us we weren't even booked on the flights. Called book it and have been through a week of *** to try to book new flights. They want us to pay more and don't call back. They...
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Review
#808570 Review #808570 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Pros
  • Prices
Cons
  • Fraudulant
Reason of review
No response to complaints always have to call back
Preferred solution
Deliver product or service ordered