Rating: 2 Stars Clear all filters (23 of 233 reviews match)
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Bookit - Answer your phone!!!!

1.8
Details
I am having a bad experience which is unfortunate. I have been hunged up on three times already
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Review
#1098577 Review #1098577 is a subjective opinion of poster.
Reason of review
Poor customer service
2.1
Details
I used the delay payment option for my vacation and upon my last payment my credit card flagged as a fraud alert. Because of this the payment could not be processed. Bookit notified me of this via email only and then cancelled my reservation the same day without any...
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Review
#984881 Review #984881 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Bad quality
1.6
Details
I booked a trip for my son and I for 10 days all-inclusive in Isla Mujeres Mexico for the middle of October 2016 for a little over $3500.00 for a deluxe ocean view room with balcony. I chose pay delay for payment $1295.96 down and 4 payments of $550.00 + fees. My sons...
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Review
#984688 Review #984688 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Cancellation exchange policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2400
Preferred solution
Let the company propose a solution
Tags
  • Ripped-off

Bookit - Horrible Customer Service

2.0
Details
We booked an expensive honeymoon package on book it. Unfortunately the resort had a lot of issues which made our experience unacceptable for the price paid. We first shared our feedback with the resort, who could not have cared less. At this point we contacted bookit since they are ones we paid for the vacation, their customer service rep was rude, condescending and insulting and ended by telling us if the resort won't help us they can not do anything about it. We were not looking for a handout or refund, just to make them aware of the service we received after spending a lot of money. It became very obvious they simply want to make money and do not care about customer service or experience. I also left a long, detailed, professional and honest review about the resort on book it and guess what it was removed! Please do not trust their reviews and spend your hard earned money somewhere else!
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Review
#966047 Review #966047 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Price reduction
2.2
Details
I hate this company and will never use them again. I can't believe I'm losing over $1,500 in flight costs. My family had a personal/ unfortunate issue come up and when I cancelled (within the proper/ allowed timeframe) Bookit.com only gave me a flight credit WHICH I...
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Review
#890653 Review #890653 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Customer service
  • Losing money
Reason of review
Problems with payment
Loss
$1500
Preferred solution
Full refund
Tags
  • not as advertised
  • Scam rip off
1.6
Details
My experience with bookit has been absolutely horrible! They are completely unprofessional and put you on hold for (at least) a half hour at a time because they have no clue what they're doing. They charged my card 4 times and it took over 3 hours to speak to a manager...
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1 comment
Anonymous
#1185981

Make sure you report them to the BBB of Florida.

Review
#881394 Review #881394 is a subjective opinion of poster.
Cons
  • Worst experience ever
  • Integrity
  • Fraudulant
Reason of review
Poor customer service

Short Review on July 12, 2016

2.0
Details
Never again very unprofessional staff especially at night. Put you o child for two hours and don't know prices they want commission and will over charge you until you confront of the price that's online
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Review
#880888 Review #880888 is a subjective opinion of poster.
Reason of review
Pricing issue
1.7
Details

Update by user Jun 06, 2016

bookit reservation number 38608956

Original review posted by user Jun 03, 2016

I booked a trip through Bookit.com in january for my 25th anniversary in may. Thought it was a great deal. When I went to print out the boarding passes the night before the trip, I was told the airline had changed my flight. Spent...
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2 comments
Anonymous
#1180720

No, the issue was never resolved. as far as they were concerned we were able to book another flight and pay more out of pocket to do so but made it to our destination.

as a travel agency they should have been reputable and honored the original booked price through them. It was a hassle as well to get a flight the night before and pay the higher price

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Review
#859101 Review #859101 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Integrity
  • Paying more to try to find a comparable room
Reason of review
Poor customer service
Loss
$277
Preferred solution
Full refund
2.2
Details
My ordeal at the end of my trip just about killed me. Being stuck on the phone in a Jamaican check in line being told that I am not on the flight that is on my itinerary was the absolute worst way to end my trip. Not once was there anything communicated to anyone...
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1 comment
Anonymous
#1175819

Yes unfortunately this is your fault

In the terms on the site or any travel site it does lay out out that it is the guest's responsibility to regularly check their flight status for any possible schedule changes. Anyone that has traveled a lot will tell you airline's can change/cancel/move flights as they see fit.

Any email a travel site receives about an updated schedule change will be sent to the customer's email. Instead of blaming bookit.com for your flights changing take some responsibility that you did not check on your flights status like you are advised to do.

PAY ATTENTION to all terms and conditions and understand the travel agency wants you to have the best experience possible and did not change your flights!

Review
#841948 Review #841948 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Bad quality

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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Expedia
Expedia
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1.5
Details
When we asked to speak to a manager, this is what we were told. Long story short, we booked a honeymoon vacation, a rental car, and airline flights through this website. Over the course of the past five months we learned that there had been a mistake in booking all...
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Review
#841545 Review #841545 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Pros
  • Theoretical
Cons
  • Ability
  • Integrity
  • Help
Reason of review
Not as described/ advertised
Tags
  • Ripped-off
  • Mistakes