Rating: 1 Star Clear all filters (66 of 233 reviews match)
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1.0
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I booked a vacation through this company using their payment plan feature, which required a down payment of $198, however, when I went to select my seats for the flights, I was advised that the airline tickets actually are not reserved until after I make my first full...
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Review
#1707158 Review #1707158 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Cancellation exchange policy
  • All
  • Fraudulant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
I would like my deposit returned minus the $50 cancellation fee, so $148.
1.0
Details
We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time...
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Review
#1615548 Review #1615548 is a subjective opinion of poster.
Pros
  • Theoretical
  • Theoretical price
  • Prices
Cons
  • Service
Reason of review
the worst experience ever. Refund for Xhale club
Loss
$2500
Preferred solution
Price reduction
Tags
  • Ripped-off
  • not as advertised
  • worst Bookit
  • Scam rip off
1.0
Details
I booked for my whole family .. last sept. 12 of us .. To nickelodeon in DR .. total cost $20,000.00 .. I lost my Son in law last yr . And we needed to regroup as a family and this trip was also a retirement/40th anniversary celebration. Well that went out the window...
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Review
#1566277 Review #1566277 is a subjective opinion of poster.

Bookit - Construction at hotel during stay.

1.0
Details
I arrived to jack hammering at the resort. Was told that Bookit should have informed me prior to my trip. Called them from Mexico. Was cut off. Called them twice since I’ve been home and still no resolution. Jack hammering went in for 5 days 10am to 7pm. Not a peaceful vacation.
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Review
#1549496 Review #1549496 is a subjective opinion of poster.
Service
Bookit Customer Care

Bookit - Ripped off

1.0
Details
Book it charge me $75 per person for cancellation which added up to $150 for the six of us. it had only been one week since I had started the payment plan for Bahia resort. Smh there getting rich off of cancellations. I don’t why why I can’t be sued for ripping people off people work hard for there money. Ridiculous Time to get lawyers involved
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Review
#1520857 Review #1520857 is a subjective opinion of poster.
Service
Bookit Room Booking
1.2
Details
I booked a trip to Cancun, Mexico about half a year ago for me and a friend. Its not until July, so 4 months from now. Well turns out my friend wont be able to make it on the trip. I called bookit.com's agents and they tell me that I can not get a refund from the plane...
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3 comments
h.kitchener
#1663706

Your original idea of doing it the simple way no longer applies in this brave new world of governmental regulation---all for your own good of course. Take the advice of Anonymous below. It is your only option.

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Review
#1497281 Review #1497281 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Not being able to change the name on a fight ticket i purchased
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2029
Preferred solution
I would like either a refund or just to be able to change the name on my companion's flight ticket.
1.0
Details
Bookit - Upset and unresolved

Update by user Sep 26, 2018

I contacted Book it.com at 9-26-2018 after recieving my bank statement and seeing that I was not refunded. After being transferred 3 times, I spoke to Juan who said that Days Inn was contacted and refused to refund me because I used to room for 5 hours. That is...

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Review
#1320491 Review #1320491 is a subjective opinion of poster.
Service
Bookit Room Booking
1.0
Details
This an update on my previous review. I finally got my money back no thanks to Bookit.com. They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They...
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Review
#1320332 Review #1320332 is a subjective opinion of poster.

Bookit - Don't do it

1.0
Details
Don't do it did not book with book it.com they will not help you if something goes wrong they will take your money will not help you customer service is the worst and making a complete is an impossible task so if you want to go on a vacation do not use
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Review
#1210352 Review #1210352 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service

Contact Bookit Customer Service

Mailing Address:
BookIt.com, Inc.
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
All Bookit Contacts

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1.0
Details
My name is Celia, and to say I'm extremely upset would be an understatement. I booked with you guys for $5.00 down to secure my hotel. Your representative charged my card $1420.00 which caused my mortgage payment to be returned on top of me having to pay a return...
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Review
#1192684 Review #1192684 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Problems with payment