Latest review first
Bookit.com - BEWARE!!!
Bookit.com are shysters!!! i was of lured by their "great deals per person" flight + hotel and once you check out there's a large fee for booking with them. Beware, its easy to get pulled in with just a few clicks. My advice is to be follow the charges on the left hand side of the window. My "deal" easily went from $580 per person to $909.77 per person. Not to mention there was a no refund policy. After being thrown around in their cue and being on hold with customer service, i was able to speak to someone who actually helpful. Still i was ripped off.
Avoid Bookit at all costs!!!
This site is a huge RIPOFF!!! Dontbookit is right!! They have the worst customer service I have ever encountered. I booked a hotel room through them for a great resort, however, after mingling with some other folks staying at the same resort I discovered I had been scammed!!!! They don't do anything but up charge you hundreds of dollars!! Avoid bookit.com at Ll costs they are full of lies. This site also charges you 20$ to cancel your reservations. No other sites do so. I would never recommend this site to anyone. They ruined my vacation. Don't book it !!!
Bookit in Green Springs, Ohio - Shysters
We booked a vacation to the Bahamas this month through Bookit.com and everything was great leaving, no problems or issues with the flight over and our stay at the hotel was great as well. But, our flight back was a nightmare, we had received in October schedule changes in flight times, called and spoke with an agent to confirm the new scheduel, received our new itinerary of those changes and left the states self assured that everything was fine. However, our return trip proved differently someone at bookit did not pass these changes onto US AIRWAY, by the way who are shyters as well. I ended up paying an additional two hundered dollars to get home, spent a total of thirteen hours in the airport and on the plan, when we should have spent only 4 hours in flight and airport time. December 17, 2010 I called Bookit and spoke with one of their representatives who said we did not confirm the changes, which was a ball face lie, if I had not confirm the changes they would have never sent me a new itineray.
BOOKIT FIXED THE PROBLEM!!!
A few days ago I posted a comment about how BookIt.com mishandled a hotel reservation. Since then, a representative from the resolutions department contacted me and worked very diligently to resolve the problem. Thank you Keira!!! She was very helpful and professional and was able to find a us a nice hotel in the same vicinity. I'm glad we gave them a second chance!! Any other company would have swept the problem under the rug, but they persevered and resolved the issue. I travel often and look forward to doing business with BookIt in the future! Alicia R.
BEWARE OF BOOKIT.COM
I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.
Bookit in Washington, District Of Columbia - Don't do it
I booked a hotel room on 3/1/10 and was charged $100.00 that day and charged another $270.00 on 3/19/10. I then cancelled the room within the time limit told to me on 3/25/10 with a $19.95 cancellation charge to follow. It is 4/2/10 and I still haven't received the refund. I tried to call BookIt and both the numbers on my itinerary are no longer working numbers. My Discover rep tells me that I have to wait 15 days to even file a claim. Ok, but they will be charging me another $270.00 today. My Discover rep says too bad you'll have to wait to file on that charge also. So my credit card bill is climbing and I have no defense until 15 days after all the charges go through. What a scam. We should all open companies and hold money for $15 days while we invest the capital. It is a win win situation for BookIt and a losing situation for all consumers. I love to let companies use my capital at no charge. It is the American way.
Pathetic Service Bookit.com Should be DontBookit
I would really recommend not to use this service, I had my reservations 3 months in advance, i repeat 3 months in advance without any notification, My flight timming was changed and thing to be noted is i had a conversation with the Customer rep twice before my scheduled departure date. I reached early there was no flight, the earliest flight they could manage to get me in was 5 hours later and that too after a 60 min conversation with Customer Rep / Manager. All this pain and a total mismanagement of Services I would rate them -1 from a scale 1 to 10, 0 being Lowest.
Don't stay at the Majestic Hotel in Miami South Beach and Don't use bookit! I booked the second hotel on www.travelnowcruisesnmore.com and recived what I payed for and good service. Starting off the traffic on Ocean drive is very congested at times no parking...
I booked a hotel reservation with BookIt.com and agreed to pay a certain amount. Then I get the hotel confirmation and it is a completely different amount!!! I was charged almost double!! This is misleading and fraud. Don't bother booking with them- it'll be...
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