Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I booked a vacation package for myself and my boyfriend on 2/12/2011 to Las Vegas. When I clicked the "bookit" button, and reread all of my flight info I found out that they had completely changed all the flights from what I had chose in the previous screens. I...
View full review
1 comment
Anonymous
#256007

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com we take Customer Support very seriously. Upon reviewing your booking I see one of our Resolutions Representatives is personally assisting you with your concerns.

Sincerely,

Sonya

BookIt.com

Review
#224583 Review #224583 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking

Bookit.com - Total Incompetence - Do Not Use!!!!

After booking a family vacation last September (2010), I get an e-mail notification from Bookit.com that "Continental" has changed my flight times which is not acceptable to me on March 2nd. After holding on the infamous "Customer Service" phone line for over an hour, I contacted the airline who informed me that these changes were sent to Bookit.com in December!! Why am I only hearing about it now??? I also learned that Bookit.com does NOT give the airline your contact information so the airline was not able to contact me directly about this change. As a result, all of the alternate flights have sold out and I am left out to dry - as is my small child. As I am writing this, and after numerous attempts to contact Bookit.com with no luck, I am still on hold with infamous and obviously non-existent Bookit.com customer service (30 min and counting). I will NEVER book with this company again - yet another Florida fly by night company who takes their money and runs!
View full review
5 comments
Anonymous
#301819

Same problem here. BookIt.com NEVER answers their F'ckn phones!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sooooo done.

Anonymous
#256021

No has seen fit to contact me as of 4:30PM yesterday to rectify this matter, also Continental has advised that due to your negligence, we are now on the 35th row of the airplane on our return and my family cannot sit together on the outbound unless we purchase "extra legroom seats at $69 pp" - Not!

I still await contact from ANYONE at Bookit.com with a solution here.

Anonymous
#256020

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Please rest assured one of our Resolution Representatives will personally assist you in addressing all of your concerns.

Sincerely,

Sonya

BookIt.com®

Anonymous
#256012

I DO have the correct number for Customer Service which is the same number I was on hold with for eons. Finally at the end of a very long day, when I finally spoke with a CS rep, who went on to tell me that it's Spring Break and they are all very busy - are you kidding me??? Spring Break comes every year, this is not news people - AND if you are so dreadfully understaffed that people are on hold for over an hour - the HIRE MORE PEOPLE during your 'busy times'.

I did manage to speak with someone who, it turn, was NOT able to assist me (no big surprise there) with my concerns and issues.

Again, as Bookit.com waited for 3 months to notify me of my flight changes, any and all alternate flights have since been sold out(thanks to Bookit.com's negligence).

Bookit.com never offered any renumeration, nothing but 'sorry for the inconvenience' -now that my itinerary has changed both way by 2+ hours, I cannot get to the airport as originally scheduled and will have to be out of pocket for a car service or airport long term parking fees - does anyone think Bookit.com would offer to pay? Of course not - would they dare offer a customer a discount on their hotel? We shall see, I am still awaiting a 'call back from a supervisor' which I doubt will come anytime soon.

Anonymous
#256004

Hello Sodano,

First of all we sincerely apologize for the inconvenience that you have experienced, and for the long wait/slow response time you encountered when trying to reach our customer service department.

I cannot explain why you were just contacted about this matter - especially if the airline is claiming that BookIt.com received the message in December. It does seem that there has been some mistake in regards to the delivery of the information about your flight. It may be our mistake, and we apologize nonetheless, that you weren't notified sooner.

I can explain however, that we do not share your contact information with third parties to prevent you from being opted into any promotional programs or spam lists without your knowledge.

I also do not know if you had our correct customer service number, which is: 1-866-969-9880, and there is a prompt that you can select for our flights department. Our main number has experienced an unusually high volume of calls this week, and though that is no excuse, please understand that we take an experience such as that which you have encountered very seriously. This is atypical of our service standards and we would like to to continue to work with you to reach a resolution.

I understand your frustration and hope that we can be of assistance to you and rectify this situation.

View more comments (4)
Review
#224580 Review #224580 is a subjective opinion of poster.
Service
Bookit Flight Booking

Bookit in Washington, District Of Columbia - Round Trip Flight, Return Flight Booked WRONG Date!!!

My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients! Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
View full review
3 comments
Anonymous
#269286

I was able to speak to a representative who refunded half of the 150.00 fee for changing flights. While it was a nice gesture, I don't feel I should have been charged any of the 150.00 fee because had the website booked my flight correctly in the first place, no fee would have been applied. So I am still out an extra 75.00, due to no fault of my own.

Anonymous
#268997

Did you ever get assisted?

Ironicus
#256674

Sent to Bookit.com per their request:

As requested in your reply to my complaint on pissedconsumer.com, here are the details of the booking in question.

Booking ID: XXXXXXX

XXX X XXXXXX

I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow

I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.

View more comments (2)
Review
#224535 Review #224535 is a subjective opinion of poster.
Service
Bookit Flight Booking
Loss
$339

Bookit.com - BEWARE!!!

Bookit.com are shysters!!! i was of lured by their "great deals per person" flight + hotel and once you check out there's a large fee for booking with them. Beware, its easy to get pulled in with just a few clicks. My advice is to be follow the charges on the left hand side of the window. My "deal" easily went from $580 per person to $909.77 per person. Not to mention there was a no refund policy. After being thrown around in their cue and being on hold with customer service, i was able to speak to someone who actually helpful. Still i was ripped off.
View full review
2 comments
Anonymous
#519475

I used bookit.com for a trip to Miami and I have no complaints. They gave me a great deal with no extra fees. I had to pay a resort fee but I didn't pay that until I checked out of the hotel.

Anonymous
#240423

Thank you for your comment. We sincerely apologize for any instance in which our site made you feel as if you were misled.

We pride ourselves on not charging our customers fees for bookings - however, we are not able to control the taxes and airline surcharges. Those charges are set beyond our control. We are extremely happy that someone in our customer cared department was able to assit you, and certainly hope that you did not make a purchase of anything unwillingly.

If this is indeed the case, please give us a call back - we are not in the business of forcing purchases upon our customers. Again, thank you for your comment, and hopefully we can arrive at a solution that elates you!

View more comments (1)
Review
#218188 Review #218188 is a subjective opinion of poster.
Service
Bookit Flight Booking

Avoid Bookit at all costs!!!

This site is a huge RIPOFF!!! Dontbookit is right!! They have the worst customer service I have ever encountered. I booked a hotel room through them for a great resort, however, after mingling with some other folks staying at the same resort I discovered I had been scammed!!!! They don't do anything but up charge you hundreds of dollars!! Avoid bookit.com at Ll costs they are full of lies. This site also charges you 20$ to cancel your reservations. No other sites do so. I would never recommend this site to anyone. They ruined my vacation. Don't book it !!!
View full review
1 comment
Anonymous
#257668

I new it was way low for trip & hotel. And there was a catch take your money & run 22.

I just look over the web site.

As soon as they get your card # code they prob. add random charges

Review
#218169 Review #218169 is a subjective opinion of poster.
Loss
$700

Bookit in Green Springs, Ohio - Shysters

We booked a vacation to the Bahamas this month through Bookit.com and everything was great leaving, no problems or issues with the flight over and our stay at the hotel was great as well. But, our flight back was a nightmare, we had received in October schedule changes in flight times, called and spoke with an agent to confirm the new scheduel, received our new itinerary of those changes and left the states self assured that everything was fine. However, our return trip proved differently someone at bookit did not pass these changes onto US AIRWAY, by the way who are shyters as well. I ended up paying an additional two hundered dollars to get home, spent a total of thirteen hours in the airport and on the plan, when we should have spent only 4 hours in flight and airport time. December 17, 2010 I called Bookit and spoke with one of their representatives who said we did not confirm the changes, which was a ball face lie, if I had not confirm the changes they would have never sent me a new itineray.
View full review
1 comment
Anonymous
#226579

We are extremely pleased that your arrival and stay in the Bahamas was pleasant. However, we will not stand idly by in acceptance of a trip that did not end with you being more pleased than when you left.

We sincerely apologize for the issues you encountered with your flight and would love the opportunity to speak with you further.

Our top priority is to ensure total guest elation, and until we have done that we do not feel that we have done our jobs. Please contact our customer service department so that we can reach a solution that will leave you feeling elated!

Review
#212397 Review #212397 is a subjective opinion of poster.

BOOKIT FIXED THE PROBLEM!!!

A few days ago I posted a comment about how BookIt.com mishandled a hotel reservation. Since then, a representative from the resolutions department contacted me and worked very diligently to resolve the problem. Thank you Keira!!! She was very helpful and professional and was able to find a us a nice hotel in the same vicinity. I'm glad we gave them a second chance!! Any other company would have swept the problem under the rug, but they persevered and resolved the issue. I travel often and look forward to doing business with BookIt in the future! Alicia R.
View full review
1 comment
Anonymous
#328360

I am sitting in my rental car in Orlando, FL watching my kids sleep after being denied a room at Wingate by Wyndham at Orlando Int'l Airport that I reserved and paid for through Book-It online. Can't get in touch with Book-It because their phone center is being upgraded and won't be available until 9:30am Sunday morning, 7 hours from now.

Wyndham is no better with a girl who ignored me at the check-in desk in favor of flirting with several drunk young men. No rooms in my name, tried to call Book-It, then refused to contact a mgr to get this resolved. So I sit, a single mom with two kids in a car because we have no room.

This is a crime. Judging from the other comments out here, seems par for the course for this company.

Review
#209675 Review #209675 is a subjective opinion of poster.
Loss
$497

BEWARE OF BOOKIT.COM

I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.
View full review
4 comments
khaloodmb1
#660150

:( My son and his new wife went through BOOKIT.COM and that's when the nightmare began. BOOKIT.COM screwed uo their honeymoon by flying them to the wrong airport and they had to take a TAXI for 9 hrs and had their lives in danger, in COSTA RICA.

I called BOOKIT.COM to get help and i was literally on the phone on Monday from 1:50 pm till 6:45 pm and again same day from 9pm till 2:15 am and no one would help me, even when this was their BOOKIT.COM fault. I just don't want people , families to go through what we FAMILY are going through.

PLEASE EVERYONE, do NOT go through BOOKIT.COM for your travels. PLEASE.

:cry :(

Anonymous
#660155
@khaloodmb1

Thanks for the info Khalood (hey, you're that celebrity from the Dr. Phil show, right?)! Anyways, I will never use this company as I have heard other horror stories as well......pass this on to everyone!!!

Anonymous
#240308

would LOVE to know how you got them to fix your situation arosario27 - I have spent HOURS and HOURS trying to get them to honor a goof on their part - nothing - now I'm stuck starting ALL OVER and might lose my airline fare to boot ....

BOOKIT stinks at this point - any input would be greatly appreciated. I'm supposedly waiting (now for 5 hours) for the highest management person (next to the owner) to contact me - UGH

arosario27
#217862

BOOKIT FIXED THE PROBLEM!!!

A few days ago I posted a comment about how BookIt.com mishandled a hotel reservation. Since then, a representative from the resolutions department contacted me and worked very diligently to resolve the problem.

Thank you Keira!!! She was very helpful and professional and was able to find a us a nice hotel in the same vicinity. I'm glad we gave them a second chance!!

Any other company would have swept the problem under the rug, but they persevered and resolved the issue. I travel often and look forward to doing business with BookIt in the future!

View more comments (3)
Review
#209034 Review #209034 is a subjective opinion of poster.

Bookit in Washington, District Of Columbia - Don't do it

I booked a hotel room on 3/1/10 and was charged $100.00 that day and charged another $270.00 on 3/19/10. I then cancelled the room within the time limit told to me on 3/25/10 with a $19.95 cancellation charge to follow. It is 4/2/10 and I still haven't received the refund. I tried to call BookIt and both the numbers on my itinerary are no longer working numbers. My Discover rep tells me that I have to wait 15 days to even file a claim. Ok, but they will be charging me another $270.00 today. My Discover rep says too bad you'll have to wait to file on that charge also. So my credit card bill is climbing and I have no defense until 15 days after all the charges go through. What a scam. We should all open companies and hold money for $15 days while we invest the capital. It is a win win situation for BookIt and a losing situation for all consumers. I love to let companies use my capital at no charge. It is the American way.
View full review
1 comment
Anonymous
#194961

:( BOOk IT SUCKS

Review
#177079 Review #177079 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$640

Pathetic Service Bookit.com Should be DontBookit

I would really recommend not to use this service, I had my reservations 3 months in advance, i repeat 3 months in advance without any notification, My flight timming was changed and thing to be noted is i had a conversation with the Customer rep twice before my scheduled departure date. I reached early there was no flight, the earliest flight they could manage to get me in was 5 hours later and that too after a 60 min conversation with Customer Rep / Manager. All this pain and a total mismanagement of Services I would rate them -1 from a scale 1 to 10, 0 being Lowest.
View full review
1 comment
Anonymous
#194957

I used Book It on my last trip I would recommend not to use this service. I was at a hotel that was booked on book it and after I paid in advance when I shod up I had to pay additional 250.00 so I called book it they could not care less.

I book my next trip on KS Global Travel and I did not like the room so I call them in five minutes they took care of it they upgraded the room to a ocean view. ( Nice)

I just Love KS Global Travel they are the best.

www.ksglobaltravel.com

Bob

Review
#164812 Review #164812 is a subjective opinion of poster.