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Ripped by Bookit

I made reservations three months in advance for tickets to the Terry Fator show at the Mirage in Las Vegas. I paid $300 dollars for two tix in the first few rows right in the center. Seeing a ventriloquist without being close enough to actually see them would be a waste, so I bought the best tix. I ended up so far back and to the side that I had to watch the show on the TV monitor. That is no better than watching TV at home and for $300 it is outright stealing. Can't get any response about a refund and probably will end up being a victim of a scam company. Don't trust them with your money. I know I never will again.
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Review
#235024 Review #235024 is a subjective opinion of poster.

Bookit in Jacksonville, Florida - Paid for premier show tix in Vegas- got worst

I paid for the best tix in the theatre for a Terry Fator show in Vegas. They were shown to be the first few rows in the center. I was so far off to the side that I had to watch it on the TV screen. What good is a ventriloquist when you can't see them and why pay $150 per ticket to watch TV. Can't get any response. I'll never use again. I booked three months in advance and still didn't get the seats I paid for and now don't think there will ever be a refund.
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1 comment
Anonymous
#446407

Was going to book hotel from bookit in Orlando but thanks to all of you i will book with expedia or orbitz. Too many complaints. Thank you

Review
#235022 Review #235022 is a subjective opinion of poster.
Loss
$300

Bookit in Tampa, Florida - Booked the hotel room for May 23,2011 instead of April 23,2011 !

I made reservations for April23,2011 through April24,2011 and they made the reservations fo May23,2011- May24,2011. We drove a long way to the hotel to find out Book-It had made a mistake and screwed up the dates of our stay, it was my daughters birthday and it got ruined because when I called Book-It they told me I could cancel but they already took my money out of my bank account. I tried to do something nice for my daughter and it got ruined by Book-It, They told me I still had reservations for May when my daughter has school thats really sucks. I am really pisssed at this I cried because it upset my daughter that she could not stay at the beach hotel! Sharon
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Review
#234054 Review #234054 is a subjective opinion of poster.

BOOKIT DO NOT USE THEM EVER

I will never use bookit again. Why I listened to someone else and tried it is beyond me. For years I have used Expedia and I will use them from now on. Bookit lied about flights booked it with flights and dates i really didnt want. Then when other family memebers went to book 10 mins later the dates and flights were available on line. Mind you I called and spoke to a representative personally. When I called to change it to the correct flight that evryone else was on and showed them it was available they said $1200 and they could change the 7 plane tickets. I went back and forth for 2 days finally spoke to customer service she was the most rude and arrogant person. I work for UPS and customer serice should never be like this. They lost my whole family as customers and whoever I come across and UPS from now on!!
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Review
#232962 Review #232962 is a subjective opinion of poster.

Bookit.com - poor customer service

phone number listed for customer service is no longer in service. When finally got through using 888 number listed on website and selecting "new reservation" option, "gentleman" who answered said he would transfer me to customer service. He of course hung up on me. Could not get through period. This place is a joke. Tried to cancel reservation after the hotel they booked us in ended up being loaded with high school/college students who dumped water balloons on everyone. Bookit not only charged us for the deposit but "tapped" our credit card for the entire reservation and has refused to refund the money for a 5-7 day period. This place is a joke!!!
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Review
#232343 Review #232343 is a subjective opinion of poster.

Bookit in Arab, Alabama - Book It - took it (my money)

Save yourself the headache!!! I have been trying to get a refund for weeks now. Everytime I call customer service,after waiting no less than 45 minutes on hold, I am told they are busy with Spring Break and that my payment is being "processed". They will not email me anything to state that my money is being refunded, they will not let me speak with the processing department.. they state that they do not have phones & only deal with them via email. Go ahead and pay the extra money somewhere else!!! You won't regret it! DO NOT BOOK IT!!!
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Review
#228084 Review #228084 is a subjective opinion of poster.
Loss
$240
BOOKIT.COM BEWARE MAKE YOUR OWN SEATING ASSIGNMENT DIRECTLY WITH THE AIRLINES!!! just got back from a trip to Mexico booked thru bookit.com they didn't make seat assignments for my wife and i. I called bookit.com and they had to give me our airline reservation number,...
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Review
#226622 Review #226622 is a subjective opinion of poster.
I booked a vacation package for myself and my boyfriend on 2/12/2011 to Las Vegas. When I clicked the "bookit" button, and reread all of my flight info I found out that they had completely changed all the flights from what I had chose in the previous screens. I...
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1 comment
Anonymous
#256007

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com we take Customer Support very seriously. Upon reviewing your booking I see one of our Resolutions Representatives is personally assisting you with your concerns.

Sincerely,

Sonya

BookIt.com

Review
#224583 Review #224583 is a subjective opinion of poster.

Bookit.com - Total Incompetence - Do Not Use!!!!

After booking a family vacation last September (2010), I get an e-mail notification from Bookit.com that "Continental" has changed my flight times which is not acceptable to me on March 2nd. After holding on the infamous "Customer Service" phone line for over an hour, I contacted the airline who informed me that these changes were sent to Bookit.com in December!! Why am I only hearing about it now??? I also learned that Bookit.com does NOT give the airline your contact information so the airline was not able to contact me directly about this change. As a result, all of the alternate flights have sold out and I am left out to dry - as is my small child. As I am writing this, and after numerous attempts to contact Bookit.com with no luck, I am still on hold with infamous and obviously non-existent Bookit.com customer service (30 min and counting). I will NEVER book with this company again - yet another Florida fly by night company who takes their money and runs!
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5 comments
Anonymous
#301819

Same problem here. BookIt.com NEVER answers their F'ckn phones!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sooooo done.

Anonymous
#256021

No has seen fit to contact me as of 4:30PM yesterday to rectify this matter, also Continental has advised that due to your negligence, we are now on the 35th row of the airplane on our return and my family cannot sit together on the outbound unless we purchase "extra legroom seats at $69 pp" - Not!

I still await contact from ANYONE at Bookit.com with a solution here.

Anonymous
#256020

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Please rest assured one of our Resolution Representatives will personally assist you in addressing all of your concerns.

Sincerely,

Sonya

BookIt.com®

Anonymous
#256012

I DO have the correct number for Customer Service which is the same number I was on hold with for eons. Finally at the end of a very long day, when I finally spoke with a CS rep, who went on to tell me that it's Spring Break and they are all very busy - are you kidding me??? Spring Break comes every year, this is not news people - AND if you are so dreadfully understaffed that people are on hold for over an hour - the HIRE MORE PEOPLE during your 'busy times'.

I did manage to speak with someone who, it turn, was NOT able to assist me (no big surprise there) with my concerns and issues.

Again, as Bookit.com waited for 3 months to notify me of my flight changes, any and all alternate flights have since been sold out(thanks to Bookit.com's negligence).

Bookit.com never offered any renumeration, nothing but 'sorry for the inconvenience' -now that my itinerary has changed both way by 2+ hours, I cannot get to the airport as originally scheduled and will have to be out of pocket for a car service or airport long term parking fees - does anyone think Bookit.com would offer to pay? Of course not - would they dare offer a customer a discount on their hotel? We shall see, I am still awaiting a 'call back from a supervisor' which I doubt will come anytime soon.

Anonymous
#256004

Hello Sodano,

First of all we sincerely apologize for the inconvenience that you have experienced, and for the long wait/slow response time you encountered when trying to reach our customer service department.

I cannot explain why you were just contacted about this matter - especially if the airline is claiming that BookIt.com received the message in December. It does seem that there has been some mistake in regards to the delivery of the information about your flight. It may be our mistake, and we apologize nonetheless, that you weren't notified sooner.

I can explain however, that we do not share your contact information with third parties to prevent you from being opted into any promotional programs or spam lists without your knowledge.

I also do not know if you had our correct customer service number, which is: 1-866-969-9880, and there is a prompt that you can select for our flights department. Our main number has experienced an unusually high volume of calls this week, and though that is no excuse, please understand that we take an experience such as that which you have encountered very seriously. This is atypical of our service standards and we would like to to continue to work with you to reach a resolution.

I understand your frustration and hope that we can be of assistance to you and rectify this situation.

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Review
#224580 Review #224580 is a subjective opinion of poster.

Bookit in Washington, District Of Columbia - Round Trip Flight, Return Flight Booked WRONG Date!!!

My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients! Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
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3 comments
Anonymous
#269286

I was able to speak to a representative who refunded half of the 150.00 fee for changing flights. While it was a nice gesture, I don't feel I should have been charged any of the 150.00 fee because had the website booked my flight correctly in the first place, no fee would have been applied. So I am still out an extra 75.00, due to no fault of my own.

Anonymous
#268997

Did you ever get assisted?

Ironicus
#256674

Sent to Bookit.com per their request:

As requested in your reply to my complaint on pissedconsumer.com, here are the details of the booking in question.

Booking ID: XXXXXXX

XXX X XXXXXX

I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow

I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.

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Review
#224535 Review #224535 is a subjective opinion of poster.
Loss
$339