Bookit Reviews and Complaints
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Bookit - A $38/day maid service fee was charged on arrival.
Deceptive trade practices. A "resort fee" of $38/day was never mentioned by bookit until we arrived at our hotel in Nassau, Bahamas whereupon the Wyndham hotel staff informed us of the "maid service" charge. They were already aware that bookit had not informed us of the charge and had a take-it-or-leave-it attitude. Smug. Wyndham and bookit are in collusion on this scam and unashamedly prance around in your face because they've got you trapped. After researching multiple websites it became clear that bookit is a major scam. Some of the information reported by former bookit employees is astounding and telling. They talk a good line then cast you to the wind. You've probably heard the familiar saying, "All it takes for evil to triumph is for good men to do nothing". It can also be said that all it takes for *** artists like bookit to succeed is for honest, hard-working people to do nothing. Let your voice be heard and never book with crookit bookit.
Bookit in Troy, Missouri - Halftime Sale
This website is the biggest JOKE that tries to call it self a travel site. I tried to get in on this sale and the website goes down and so I called and was on the Phone for over 90 mins to be told sorry nothing can be done as the sale is over. I spoke to a manager who said there is nothing that can be done. They did not even have the foresight to think about the added volume to their servers and also did not even add ANY staff to answer calls they just had the normal night shift trying to take all the calls. The best she could say is they are trying to think up a way to offer a second chance!!!!!!!!! What a bunch of ***. She even said there was no way for a Manager to look up how much the sale would have been and that she does not have any way of over riding the system. I told her I would be posting this response to every site I can find because if this is the type of service they offer who would want to use them because most of the sales they have are still more than FunJet and Cheapcaribbean's regular prices. The worst part is they have great site that is easy to use but with the way their customer service is and with their prices it is better to go somewhere else!!!!!!!!!!!!!!!! JEREMY
Bookit Customer Care
Tried to book a trip to Seattle with Bookit.com during a busy time of the year. Error code kept coming up when trying to process payment. I thought the hotels I was selecting might have been sold out, hence the error code. I then called customer service to try and...
Bookit in Bloomington, Indiana - Stand by what you advertise
I attempted to book what I thought was a great deal on a package from Louisville to NYC. The price adbertised was very low so thought *** better to this now. It said to call the call center so I did only to have the lady on the other end tell me sorry it must be a typo and they will not do anything about it. Typo or not it is advertised on your web site so honor it and fix it to the correct price. I was on the phone with them for well over 45 minutes and it still was not fixd in that time. 2 hours later they finally fixed it but how many times are they going to advertise something and just say oh well thats a typo so here is the real price it should be. NOT COOL BOOKIT and not sure if I would do business again after the way you handled this situation which was all your fault. Just an FYI this would have been the 3rd or 4th Trip that I would have booked with them since Sept 2011. N.Hart
Bookit.Com Do not answer phone, will not respond to emails.
RUN, RUN, RUN from this website! DO NOT pass GO, just CLOSE YOUR BROWSER. This company is a 100% certified RIP-OFF!! xx xxx xx xxx xx xxx xxx xx xxx xxx xx xxx xxx xx xxx xxxx xx xx x xxxx xx xxx xxxx x xxx xxx xxx xx xx xxx xxx xxx xx x xxx xxxx x xx xx xx x xxx xx xx xxx xx xx xx xxx x xxx xx xxx xx xx xx xx xxx xxxx xx x xxx xxxx xx xx xx xxx x xx x xx xx xx x xxx x x xxx xxxx xxxx
I made my reservation through bookit.com July 25 and purchased travel insurance because my parents are traveling from another country and may not receive their traveler visa. Well, things just happens as we thought. I tried to cancel our trip because I thought it...
Bookit-horrible customer service
When trying to call to confirm and get details of trip that was booked, took over 2 hours to get to live person. I tried th online chat, customer service line and the booking line. I finally got a live person after being on hold for 54 minutes straight. After explaining my frustration and requesting to speak to supervisor, they REFUsed! Will never ever book with BOOKIT again. I will be telling everyone I know to not use that company because if they have a problem it will not be handled.BOOKIT customer service is a joke!!beware beware beware.
Bookit: SCAM YOU OUT OF YOUR MONEY
As cliche as that sounds - I wish there were negative stars to give. I bought transportation from airport to hotel vouchers for my mom and me: both to and from the airport. Bookit only sent two instead of four vouchers to be used. When I called I was on the phone for about 40 min, listening to their advertisements-filled hold music. Finally they admitted they made a mistake and told me to buy the transport vouchers myself as I get to the airport and they'll refund my money. Ok so that's what I did: instead of getting my $45 refunded, I was charged $58 (WHAT ON EARTH!) .so I had to take the time out of my vacation at the beach and spend another 45 mins on the phone trying to beat MY money out of them. She wanted my credit card again, UH HUH - as if! I told her to use the info she already had to scam me for $58 and use it to give it right back. So finally they did refund it (I should have known something was up when I received two emails from Bookit saying my credit card processing failed - when I didn't even TRY to use it in the first place). Anyways so they were supposed to fax new transport. vouchers to my hotel and, surely, that wouldn't have happened if i didn't take out ANOTHER 30 min out of my Miami vacation at the beach to call them again. THIS WAS THE LAST TIME I USED Bookit. And my heart goes out to all of you who HAVE used it, or who will ignore many of these negative reviews and WILL use it.
Bookit Never Again-Save money but not sanity
I found BookIt had a rate for a Comfort Inn near Logan Airport with a rate of $169.00, this was $10.00 less expensive than the Comfort Inn official booking site. Being on a tight budget I went with BookIt…and there was my mistake! Never again will I try to save money on lesser known third party reservation site After all the other flights etc were finalized we found that the date of our one night stay had to be adjusted. The $10.00 I saved from the booking was spent on a 30 minute phone call to BookIt customer service to "rebook", NOT CANCELL, but just to change the date by one day!! The third party system of "cancellation" policy is if ANY change is made you pay a $19.95 fee to BookIt. I'm just appalled that in the electronic age, these third party reservations companies even survive, since it took 24 to 72 hours for someone to reenter our information. You betcha Bookit will never get my business again…and I'll let everyone I know who does travel reservations to avoid them. I would not use this service again, due to the lack of costumer service and flexibility. Waste of my morning…shame on me for trying to save a buck! And to think these guys now have our credit card number on file....feeling like a fool. DON"T USE THEM!
Bookit Customer Care
Bookit in Sterling Heights, Michigan - Book it will take your money then NO Customer Service
The resort had a great location, wonderful staff, and good food. Great RESORT. BOOK IT experience will not be repeated....read below for further info on our interaction with BOOK IT. Book it experience NOT GOOD!! When we booked trip it was all over Book it site "Spa Credit". We were suppose to get a $200. spa credit (I believe per person) but once booked they had no record although we had emails in our email inbox and SPA CREDIT was was posted ALL OVER the book it site when we booked. It took book it one day to confirm order. In that time they apparently decided to disregard their SPA SPECIAL. Perhaps a mistake but further interaction with book it makes me wonder if it was a convient "mistake". When asked about the spa special Lauren Newton sent "Kind Regards" Then her reply was, "unfortunately were not able to locate any "Spa Getaways" or any type of Spa Promotions. We apologize for any inconvenience this may have caused. Rest assured, we value you as a Guest, and look forward to assisting you with a future stay. If you would like more information on the current rates and promotions available on our site, we ask that you contact our Booking Department at 888-782-9722, or 850-234-8887 for our international Guests" As happy as they were to help us with a future stay NO ONE including Lauren or anyone else at BOOK IT customer service responded to our future inquiries. Customer Service did NOT even bother to reply to the other three emails we had sent them. There was NO explanation or any effort to correct the "MISTAKE". I have NEVER sent a bad review on anything EVER. Takes way too much time. Book It could have sent me a honest explanation and a appolgy and I most likey would never had ever taken the time to post reports on my book it experience. The total disregard of the Customer Service of Book it and the no response is not acceptable. When you are trusting an online site to take care of your stay (especially when out of the county) you need much better support than we received. LOVED the resort!! Never use Book IT!!
Bookit Customer Care
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