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Bookit - Vacation Package Booking Review from Marietta, Georgia

2.5
Details
Okay folks I have a HUGE warning for Bookit.com customers! Read the terms of agreement! Read the entire thing! I am being charged additional fees that were not disclosed during the purchase unless you read the "small print" to the sum of $141. I called the customer service department and got absolutely no where. It's not funny when you have booked and prepaid a vacation package that cannot be cancelled to find there is even more money you need to pay. I suggested that they include that in the actual payment screen and asked why was I not notified there only to get its in the terms and conditions. I WILL NEVER USE THIS COMPANY EVER AGAIN! Be very careful should you choose to use this service.
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Review
#683822 Review #683822 is a subjective opinion of poster.
Reason of review
Pricing issue

Bookit in Cherry Hill, New Jersey - Scam me of $2,000.00

1.0
Details
booked a bundled hotel, flight and car. everything was charged to my account. later they call me about the flight (that I already paid for) was not available. to resolve the issue, they came up with me having to pay for another flight. Instead of them using the money they already charged me, they wanted me to pay an additional $900.00 dollars to book another flight. I had to pay for their mistake, instead of them waiting to get reimburse from the airline. called them spoke to Odeen Cunningham with a Supervisor title who insisted I spelled my name incorrect and that's why they couldn't book my flight. SO HOW DID THEY WITHDRAW THE MONEY FROM MY ACCOUNT IF MY NAME WAS MISSPELLED? HOW DID HE KNOW MY NAME WAS MISSPELLED, I DIDNT PROVIDE THEM WITH AN ID? THEY COUNLDN'T BOOK IT, BUT THEY CHARGE IT!
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Review
#647347 Review #647347 is a subjective opinion of poster.
Cons
  • Service
  • Communication
  • Ability
Reason of review
Poor customer service
Loss
$2000

Bookit in Tampa, Florida - Scammers!

I'll spare the details. Long story short, if you have any issues with your travel reservation and you booked through BookIt, good luck getting any resolution! This company is extremely shady and they'll press on every one of your nerves just so they can keep that hard earned money of yours. DO NOT USE THIS SITE. Try booking.com instead, trust me, you'll be better off. In today's day and age with internet transparency, I can't believe this company is getting away with their shenanigans. The internet is littered full with complaints from people who are in way worse situations than I'm in. Gross!! SHAME on you BookIt!!!
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Review
#638934 Review #638934 is a subjective opinion of poster.
1.1
Details
My husband and I were on our way to Costa Rica during April vacation 2015. We arrive at the United counter in plenty of time to make our flight only to find out that our 12:55 flight had been changed to 12:05 months earlier. We were never notified by Bookit that the...
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Review
#623910 Review #623910 is a subjective opinion of poster.
Cons
  • Communication
  • Ability
  • Service
Reason of review
Poor customer service
Loss
$3300
Preferred solution
Full refund

Flight Booking Review

1.5
Details
Have a flight credit threw book it yet cant book a flight have to wait and see if you get it yet if i didnt without a flight credit it could be booked instantly customer service is the worst I've ever received from a travel site would NEVER use them again!!!
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Review
#623842 Review #623842 is a subjective opinion of poster.
Reason of review
Problems with payment
Last month I booked a room at Cardiff by the Sea in Encinitas, Ca. for Valentine’s Day this year. I received a confirmation from the BookIt site and my card was charged immediately just as the email stated. When we arrived at the hotel on Saturday, February 14, ready...
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1 comment
Anonymous
#951707

Wow, I am very glad you wrote this review. I will remember that when making my travel plans for this summer.

Thank you

Review
#601195 Review #601195 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Trip Booking Review

1.0
Details
Book it.com is horrible. We attempted to book a trip with this travel agency. They charged half of the trip to our credit card and afterwards attempted to charged the entire amount to ur card again. The customer service rep was horrible. We were on the phone for 2 hours....due to their error they try to over charge us by $500 and another $5000. This place is unreal.....
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Review
#598919 Review #598919 is a subjective opinion of poster.
Reason of review
Problems with payment
My family of four arrived early enough at the check in, American Airlines ticket counter, They showed no record of our reservation after I confirmed two separate times the day before. We missed our flight. The American agents were not helpful. We finally arrived at our...
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Review
#577813 Review #577813 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$7567
Preferred solution
Let the company propose a solution

Bookit - Travel Package Review from Montgomery, Alabama

5.0
Details
We had a bad experience with Bookit , i search for days for flights and hotel packages and finally found it and was ready yo book. I got all the way to last page and it kept revising me so i called to book. The person was not nice ,and note this was my 3rd call, she asked for search number but claim cant find or no long Available. So while on the phone i did another trip and still same problem so we ask for a manager. I never in my life was being talked out of speaking with a manager and do you think i got a manager. ..NO!! I didn't get to speak to one. I think the prices misleading so you can get on the site. Never going to use them again.
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Review
#568664 Review #568664 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Other Product Review

1.0
Details
Worst customer service ever! My lawyer will be in touch!
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Review
#560002 Review #560002 is a subjective opinion of poster.
Reason of review
Poor customer service