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I will NEVER book with bookit.com again, and I make sure to inform everyone NOT to use this site! They scammed us. Back in October I had booked a trip with my sister to Cancun to stay at the Riu. We had stayed there 2 years prior and loved it. We saw that they did a 30...
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4 comments
Anonymous
#1112368

Same exact thing just happened to me.also with rui in puerto vallarta just last week.they didnt offer me ***..i used them 5 times before but never again never...you just cant treat people like that i got an email 11 days before my trip..sooooo frustrating..lousy customer service..

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Review
#784466 Review #784466 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
Bookit.com Buyer Beware!
I used Bookit.com to book our all inclusive honeymoon vacation with round trip airport transfers to Cancun in October of 2015. We booked at the Golden Parnassus resort 1/28/2016-2/4/2016. Two days ago I emailed the resort directly to ask a few questions. I received an...
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3 comments
Anonymous
#1171057

I would also like to file a complaint

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Review
#776565 Review #776565 is a subjective opinion of poster.
Cons
  • Losing money
  • Service
Reason of review
Poor customer service
1.0
Details
In October we paid for an all inclusive trip to Mazatlan through Bookit. Upon arriving at out Hotel Playa Mazatlan we were told that Bookit had never paid the hotel for our stay!!!!! We had no choice than to put the charges on our credit card. The hotel staff was so...
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Review
#773923 Review #773923 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Bookit in Saratoga Springs, New York - Deadbeat travel agency

Arrived at Be Live Collection LaRomana Dr to find that our reservations were canceled due to non payment by bookit, put us in a holding room in a renovation area as not "real" guests. Poor working toilet, stripped room with a bed and side table,TV, no lock on balcony door Bookit wouldn't resolve this for 5 days with the resort. In order to get a real room we had to put a hold on our credit cards for double the rate after day 3 in the holding room, poor accomodations, The hotel took our passports also, it was "***". Bookit then offered me $100. take it or leave it toward another vac. So insulting arriving in a foreign country and terrified of your fate. ruined our vac, 25 anniv, as we were constantly at the desk with managers as bookit put the hotel liason on hold, passed around or disconnected for yes, 5 days. They will continue this inhumane practice unless they are reprimanded and made accountable for their actions, as I want to spare others from going through this.
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Review
#772672 Review #772672 is a subjective opinion of poster.
Reason of review
Bad quality

Bookit did not pay our resort, our honeymoon was ruined!

1.8
Details
When we got to the Grand Sirenis in Riviera Maya on January 9th, they told us our reservation had been cancelled because they had not received payment from Bookit.com. The resort was of no help to us, we were stranded. Book it did nothing, didn't own up to their mistake. We ended up in a cheap, dirty hotel in a bad section of Playa Del Carmen because no one else had rooms. We were terrified, had to book new flights home, spending another $1000 and still no honeymoon. We purchased our honeymoon package in June, there is no excuse for this!
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Review
#772511 Review #772511 is a subjective opinion of poster.
Reason of review
We didn't get what we paid for!
Loss
$5000
Preferred solution
Full refund

Bookit in Richardson, Texas - Default of payment

1.7
Details
We booked a trip for 5 nights at Paradisus Playa del Carmen La Perla on December 26th of 2015. When we checked in the resort informed us that Bookit did not wired the money to the resort for our room, therefore we had no reservation. There were two more parties experience with the same issue in the lobby at that same time. We were very upset and worried as we booked this trip back in September and paid off the trip. We were treated with cold feeted by the Paradisus concierge and left alone to figure out ourselves. We proved to them that our reservation with Bookit was paid off but all they said was nothing they can do unless we pay the room ourself. We called Bookit with our personal cell phone but the line was busy for hours.. No answers. We had no choice but again paid for the room with our credit card of $3456.00. Originally we paid around $2879 with Bookit.
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1 comment
Anonymous
#1100067

Obviously your credit card was declined.

Review
#772398 Review #772398 is a subjective opinion of poster.
Cons
  • Losing money on flights
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • worst Bookit

Bookit in Saskatoon, Saskatchewan - They stiffed us on room

in early dec 2015 i booked air and hotel in puerto vallarta for my son whom we were bringing down for dental work. we we were informed by hotel that our room had not been paid by bookit. i had to pay out of pocket $700.00 for the room. so that doubled my cost for this package. bookit seemed quite concerned when i first made contact with them, have heard nothing more since. i guess im joining the ever increasing crowd of ripped off clients! this is criminal. what can we do to put pressure on this outfit to put them out of business! i hope there are lots of people being warned about this criminal outfit called bookit. i have done lots of transactions over the internet. this is the first time ive ever had a problem. i will be much more vigilent in the future! tom from canada
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2 comments
Anonymous
#1113683

bookit.com does not respond to emails and does not return phone calls. they are criminals.

they ripped me off for $700.00 which im sure I will never see again!!! stay away from bookit.

spread the word tell your friends.

tom

Anonymous
#1094903

Get a lawyer, they are doing this to hundreds of other people.

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Review
#770842 Review #770842 is a subjective opinion of poster.
Reason of review
Pricing issue

Bookit.com messed up my family vacation

I reserved the Grand Park Royal Cancun Caribe for my family vacation to Cancun by using Bookit.com. I already paid full payment on December 10 in 2015. Upon arrival, on January 4, the hotel mentioned that the reservation had been canceled because bookit did not paid for ours. With the assistance of the hotelier, I tried to contact bookit dozens of times but they never connected. Unavoidably, I had to change our flit to minimize our financial loss with $600 change fee and unintentionally $1022.69 for staying until departure. Now I am complaining this ridiculous situation to bookit.com through BBB and Florida Department of Agriculture and Consumer Services.
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1 comment
Anonymous
#1094904

Get a lawyer, they are doing this to hundreds of other people.

Review
#769353 Review #769353 is a subjective opinion of poster.
Cons
  • Losing money
  • Fraudulant
Reason of review
Fraud
Loss
$4125
Preferred solution
Full refund

Bookit - Vacation Package Booking Review from Roswell, Georgia

1.0
Details
Bookit did the exact same thing to our family vacation last week and ruined our vacation. They Called us 3 days prior to our departure stating that Grand Park Royal is no longer honering our reservation and they switched us to paradisus Cancun instead at no extra charge. At check in, it turns out that bookit never paid paradisus and we were charged 2x over for this vacation. Bookit is not responding to our calls and emails... This is what I call Rubbery at its best. Bookit is a fraud and stay away from them. I will be taking legal actions against bookit.
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Review
#769281 Review #769281 is a subjective opinion of poster.
Reason of review
Bad quality

Bookit in Panama City Beach, Florida - RUN - scam artists w/cash flow issues & zero integrity

1.0
Details
RUINED OUR VACATION We booked a vacation back in July for a 5 night stay at Riu Cancun with Bookit.com (Crookit.com?) for January 2016. 6 days prior to our scheduled arrival Bookit called me and informed me our 'hotel reservation was not longer authorized.' They are going bankrupt, and which is why the entire Riu chain (and thanks to google other hotel chains as well) are not honoring any reservations made by Bookit. I called Riu direct and asked what was going on. Riu said that they were booked, so now we do not have the suite/vacation that we had been banking on for-6-months! Thanks for ruining our vacation Bookit!
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Review
#768812 Review #768812 is a subjective opinion of poster.
Cons
  • Losing money on flights
  • Paying more to try to find a comparable room
  • Service
Reason of review
scam artists ruining vacations
Loss
$2250
Preferred solution
Full refund