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Where to begin? Out of my personal experience Bookbyte seems like the biggest scam. To start my complaint - Please be aware that I ordered two books (and yes I do have a complaint about both of the books) I ordered one book to purchase and one book to rent for a semester. The first one is the book I bought. The book came to me in a horrible condition. It was all wrong and not at all what I needed. I returned the book during the timeframe in... Read more

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I sold them a couple of text books and based on their quote, I would have received nearly $80. This was competitive with other major websites and I selected them. I wish I had read their reviews first. I got under $40. The books were in excellent shape. Without explanation, they rejected their quotes and paid me half the amount. As a student, this means a lot to me. At this point I can't do anything but let everybody I know how unhappy I am... Read more

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  • From mobile
  • Oct 25, 2016
  • by anonymous
  • #943144

DO NOT USE THESE PEOPLE , anyone else but ..... they are horrible, charged me for a book without my knowing and made me wait 2 weeks for a refund. I will not buy another book from this company again.

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During the checkout process it gave a message about an address being incorrect. It also stated that my purchase was declined. I called my credit card company and found out that both purchases had actually been placed. I was even given approval codes. I asked 2 representatives at BookByte to call, and was actually told NO. They stated they do not offer support via phone. They have double the funds of a text book and will not credit/release funds.... Read more

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Rented two textbooks, and expedited the shipment (3-5 business days). Day 10 the package arrived, and neither of the two books that I ordered were inside. A book for another poor soul was in the package. Customer service apologized and said that they had one of the books in stock, and could expedite shipment. I don't have 10 days to wait on their expedited shipment process. This has been a colossal waste of time and money. I should have... Read more

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I received the books however I never opened the package and just returned them because I did not need them. They charged me for renting the books. I contacted them and because I did not call them first to let them know I was returning the books they automatically assumed they never received them. I never opened the package so I was not aware of their return policy. I'm sure they keep inventory how could they not? What company doesn't? ... Read more

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I shipped my book in the middle of March, they received my textbooks a week later and I haven't received money back until TODAY May 22th! They told me they sent me a check which was sent to the wrong address and came back to them (they played the game!). I told them to ship all my books back but they said they wouldn't. Anytime I sent them the email that I received the different name and different person to reply. Lied and lied and dishonest! DO... Read more

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I do understand that in business. If you don’t receive an item or product, that legally you are not liable for the charges. So, let’s go over the facts. Your company arranged for the shipping and receiving of a product from myself in the form of, “Books”. You also claim receiving one empty box out of two boxes sent. Also, that the most expensive books were in the box that was delivered empty. Being the first time that I’ve conducted business... Read more

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charged me three times for a book I wanted to rent. I am about to cry as I type, because I've looked at other reviews and see that other customers have had experiences where they haven't received proper pyment from this company as well. I feel as if any 5 start rating on this company is a lie and a fraud (the company could have posted the 5 start rating to make themselves look good to attract more people to ***). I am prepared to take legal... Read more

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My children have rented multiple times from Bookbyte.com over the years. They tend to be slow and send notices that your books were not returned when they were, however they do end up locating them. My son recently returned a used textbook that he rented in good condition and it was returned in good/acceptable condition. It was rejected with no explanation and he was sent a collection letter for $235. Impossible to get in contact with... Read more

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