Unclaimed
Book Haven Reviews
Satisfaction analysis
11
CLAIMED LOSSES
4
TOTAL REVIEWS
5.8K
PAGE VIEWS
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New Reviewer
Changed my phone number and now cant text
Somebody playing on my phone
ID
Reason of review
Poor customer service
Loss
$11
I need a replacement cabinet front how do i go about ordering one
water dripped from country sink and damaged the facing
ID
Location
Baltimore, Maryland
New Reviewer
My hinges keep coming loose and the cabinet doors look like they are ready to fall off
The hinges just keep coming loose ever since they were installed. All I want is the cabinet doors to not get wobbly and look like they’re falling off!!! I need enough hinges for eight doors top and bottom hinges.
ID
Brookhaven by Woodmode Replacement Parts
Have been trying to find replacement spacers for the pull out shelves on the lower base cabinets of the Brookhaven cabinets that were installed in 1996. The plastic spacers have all broken and the shelves have fallen. I have gone to local Woodmode dealers who have not been able to get replacement parts for me. NOT a happy consumer that (1) the design of the spacers does not provide enough support (all of the spacers have broken at the same point) and (2) you cannot contact Woodmode directly for replacement parts, you have to go thru a dealer and they can't even get the parts.
42 comments
ID
Location
Detroit, Michigan
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Just called and described issue I was having with broken spacers and they are FedEx'ing new ones free of charge. Very pleased with the customer service.
Where did you call? I have the same problem...
miasfa1@***.com
And their hinges suck!
Horrible Design. Having the same problem.
Same great service as others. Mark (and Steve) at 570-374-**** sent replacement spacers at no charge.
I called this phone number with my spacer troubles and they sent them out right away. Good service. Thanks to all those who shared advice.
I am looking for some replacement Stem Bumpers for replacement in Wood Mode cabinets. Any ideas as to a good source?
Wow! This was great!
Just talked with Steve, and he is sending out replacement spacers, free of charge!
Should have done this YEARS ago. Thank you, Steve!
Same problem. How do I contact "Steve"?
Do these people have an email address? I need to email pictures of what’s broken.