Book A Ride Reviews
Book A Ride Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Book A Ride has a 2.5 star rating from 2 reviews; consumers are mostly dissatisfied, with 50% unfavorable feedback and no positive ratings. Reviews cite poor customer service, limited service options, and a high price level.
Positive Feedback
Some users completed bookings before issues arose, indicating the core booking system can work when trips are not cancelled.
Negative Feedback / Risk Areas
- Frequent complaints about refunds and delayed or missing refunds after cancelled trips.
- Repeated Book A Ride customer complaints about unresponsive customer service for scheduling and cancellations.
- Concerns over limited diversity of services and high pricing compared to expectations.
Key Takeaways for Future Customers
- Check recent Book A Ride reviews before booking and verify cancellation/refund policies.
- Document communications and expect potential delays in refunds when contacting customer service.
- Consider alternative providers if price sensitivity or guaranteed support is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Book A Ride has a 2.5 star rating from 2 reviews; consumers are mostly dissatisfied, with 50% unfavorable feedback and no positive ratings. Reviews cite poor customer service, limited service options, and a high price level.
Positive Feedback
Some users completed bookings before issues arose, indicating the core booking system can work when trips are not cancelled.
Negative Feedback / Risk Areas
- Frequent complaints about refunds and delayed or missing refunds after cancelled trips.
- Repeated Book A Ride customer complaints about unresponsive customer service for scheduling and cancellations.
- Concerns over limited diversity of services and high pricing compared to expectations.
Key Takeaways for Future Customers
- Check recent Book A Ride reviews before booking and verify cancellation/refund policies.
- Document communications and expect potential delays in refunds when contacting customer service.
- Consider alternative providers if price sensitivity or guaranteed support is important.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm on book ride websisghy canseam to get itvto work
The reviewer tried to contact the company before posting this review.
I'm having issues arranging a ride to Goodwill on Book Ride. I need to speak with someone to ensure I schedule the pickup correctly.
Preferred solution: Just trying to talk to cutamer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund of my cancelled trip
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with apology. Thru the Bustbus customer care who were very helpful and cooperative
My trip was cancelled by the book a ride company on 16th December from Toronto to Ottawa still I have not recieved the refund into my account nor any mail from them
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for round trip that was cancelled
The reviewer tried to contact the company before posting this review.
- - Ottawa to Toronto round trip buses were canceled.
- - Refund in 10-15 business days has not arrived.
- - I paid for another trip due to cancellation.
I booked a round trip from Ottawa to Toronto and from Toronto to Ottawa and both the buses were cancelled due to unforeseen circumstances" as was mentioned in the email. It also mentioned that I would receive a refund for my round trip in 10-15 business days.
Its been pretty long since my cancelled trip and I still have not received my refund yet. I am deeply deeply disappointed that I have not received my refund yet. This is utterly unacceptable.
Not only did I waste money on this ride, I also had to pay money for another ride for my round trip. NEVER BOOK WITH THEM!
Preferred solution: Full refund
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