Bonterra
Bonterra Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonterra has a 1.0 star rating from 3 reviews and widespread negative sentiment; consumers cite high price level and dissatisfaction.
Key Takeaways for Future Customers
- Bonterra reviews warn of poor customer service and billing policies.
- Expect limited phone support and hard-to-follow setup instructions for payments.
- Review renewal and cancellation terms before subscribing or using membership features.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and inability to cancel outside renewal month.
- Poor support response, unclear product directions, and payment setup glitches.
Positive Feedback
Some note Bonterra offers a product, though takeover left an inferior product and support gaps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bonterra has a 1.0 star rating from 3 reviews and widespread negative sentiment; consumers cite high price level and dissatisfaction.
Key Takeaways for Future Customers
- Bonterra reviews warn of poor customer service and billing policies.
- Expect limited phone support and hard-to-follow setup instructions for payments.
- Review renewal and cancellation terms before subscribing or using membership features.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and inability to cancel outside renewal month.
- Poor support response, unclear product directions, and payment setup glitches.
Positive Feedback
Some note Bonterra offers a product, though takeover left an inferior product and support gaps.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victor, Montana
You're FIRED!!! ... WORST CUSTOMER SERVICE for a US-based corp.
- - The data portal requires finishing a page before moving on.
- - Directions are unclear, causing confusion.
- - Customer service is bot-like.
1) First red flag:
Data collection portal forces one to complete a page before going to the next. Ergo, this keeps the user from going through and identifying all the information needed before filling in the data. The company needs a developmentalist, a learning specialist, a competent English major, and a skilled business consultant to help make this process 'user friendly'.
2) Second red flag:
The 'directions' for use are not well-written; not clear; not specific, especially with customer service being behind a Berlin Wall --- (e.g. 'your' used over and over... yet never specifying which 'entity' was the 'your' at each point of the data collection.
Throughout the data collection, there were three possible entities to be described as 'your' ... and this nuance was completely missed, creating confusion and lag-time for approval. This meant lost funds!
This was the second sign of lack of ability and a poor product.
3) Third red flag:
The customer service functions like a third-nation-based or run by A.I. bots --- neither able to handle tier-two complexity. No access to verbal support to fix a 10 min problem = drawn out 'Micky Mouse' email exchanges that were totally inept. This = lost funds! #BonterraSucks!
- Takeover left an inferior product
Preferred solution: Cover the cost of what we lost via their inept product.
User's recommendation: RUN AWAY !!!
Waterford Township, Michigan
Cannot cancel until the month of your renewal
- - Bonterra takeover worsened the Network for Good experience.
- - We canceled; we weren't using the software.
- - Cancel only in renewal month; 8 months billed.
We used Network for Good for years, but when Bonterra took over things went downhill. We were not using the software anymore so decided to cancel.
They told us we can only cancel the month of our renewal, so we are expected to continue paying for 8 more months for a product we do not use. What a way to treat a non-profit. And not having a phone number listed on their website so you can talk to a person is not good either.
We used to be able to call Network for Good anytime we had an issue. I would never recommend this company to anyone.
User's recommendation: I would never recommend them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful Communication
I have yet to get a call back from Customer Service 
Left a detailed message on April 4, 2025 at 9:56am. Very unprofessional!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot set up bonterrs payments
- - Customer support declined after Bonterra bought Network for Good.
- - New payment system is hard to set up and lacks clear instructions.
Bonterra bought Network for Good, a company that helps non-profits raise funds. Since Bonterra took over, customer support has declined.
Additionally, they have a new payment system that is very complicated to set up. There are no instructions on what is needed to set up payments, what forms, etc., and many glitches. We have spent hours trying to set it up. There is no customer service, no phone number, and only a vague support number that does not go into specifics.
We are so frustrated and losing time and donations because of it. No one returns our emails, etc.
Bonterra, we wish you never bought Network for Good. Shame on you.
- Offers product
- Does not tell you how to use them
Preferred solution: instructiongs on how to use their payment system
User's recommendation: do not trust bonterra
Chapel Hill, North Carolina
Problem with close account
- - EveryAction: cancel Sarah Henchey's recurring donation.
- - Cancellation via payment processor failed; Paragon says end is fine; account inactive.
We have a recurrent donor that has requested the cancelation of her donation. We canceled from the payment processor, but it did not work.
I called Paragon Gateway, but they indicated all is good on their end, but it also needs to be canceled ffrom EveryAction as the transaction was generated from there. The problem is that our account is inactive and it does not let me sign in.
Please help. The name of the donor we need to cancel is Sarah Henchey, please help.
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So go use the service that operates like the one that exists in your mind.