New Reviewer

Bonobos Cancels Orders

I have ordered 4 times from BONOBOS and each time there is one or more items canceled due to warehouse stock - not sure why I continue ordering to be quite honest. My last order wasnt cancelled until a week later due to insufficient warehouse stock; however, when I attempt to reorder the exact same items, the website does not indicate out of stock, This is completely unacceptable for a company owned by Walmart. I have an event next week which I will not have clothes in time for - extremely disappointing!

User's recommendation: Do not waste your time. You will be disappointed.

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#3571407 Review #3571407 is a subjective opinion of poster.
Pros
  • Great chinos
Cons
  • Terrible reliability
Preferred solution
Let the company propose a solution
New Reviewer

No live chat widget

1.0
No live chat option on the Bonobos website and email responses from Customer Support are delayed. It seems I am SOL.
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#3533423 Review #3533423 is a subjective opinion of poster.
Location
Medina, Minnesota
Loss
$105
Preferred solution
Price reduction

Order placed on Feb. 15, 2022 still not received. It is now March 8, 2022

Placed an order Feb. 15, 2022. Order #31630**** 1. Order not yet received. 2. Cannot "chat" with anyone at Bonobos as the "Live Chat" box never comes up. 3. Cannot speak with anyone at Bonobos "Customer Service" 877-294-**** as Bonobos is not taking phone calls. What has happened to Bonobos?????? Past experiences have been exceptional. Current experience is incredibly bad. When going on Bonobos site my order #31630**** does not even appear. Get back to me and explain what is happening. Bonobos can be forgiven when a screw-up is acknowledged and Bonobos pitches in to make it right. Silence is unforgivable.

User's recommendation: What is going on with Bonobos? Order placed Feb. 15, 2022 still not received March 8, 2022. Have a confirmation and yet cannot find it online in my account. Cannot initiate a "Live Chat" and no one answers their customer service phone 877-294-****. Have they gone out of business and no one knows it?????

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#3391871 Review #3391871 is a subjective opinion of poster.
Location
Arlington, Virginia
New Reviewer

Using a gift card

1.0
Ive had an extremely challenging time contacting anyone at Bonobos about how to get their website to accept a gift card. It has been two weeks without a resolution.

User's recommendation: Pass on bonobos for gifts.

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#3388435 Review #3388435 is a subjective opinion of poster.
Pros
  • Merchandise
Cons
  • Customer care and website accessibility
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

Cancel

1.0
Update by user Dec 23, 2021

I have called them everyday three times a day for 8 days straight and it says sorry we are not answering the ohone at this time please use our chat page to speak with someone I tried that everyday never got to chat with anyone it says try back later I emailed them 9 times now never once got a response

Original review posted by user Dec 23, 2021
I have been trying to cancel my order for the last two weeks it said I would receive my item 7 to 10 days I ordered dec the third and have emailed them called them tried to chat no one has ever called me back and instead of canceling my order they sent me a email saying sorry but one pair of your pants is no longer in stock we will mail the other pair out soon I am so pissed at this store and have told everyone not to order from them this is ridiculous to not even get a email back but they send me these stupid emails saying order is ready to ship since dec 7th never again

User's recommendation: DO Not Buy from this place.

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#3192101 Review #3192101 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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