Boniface Hiers Reviews

Worst dealer I've even been to. Definetly will tell peaple not to go there. Personel lie and don't know what they are doing. Notcostomer friendly. Thanks to Kia's promise, my 73 yr old brother is changing his own oil and tires himself on his new Kia soul.

User's recommendation: Stay away.

I live in Chicago and have been looking for a specific Model Mercedes S-500. I sent several emails from Auto-Trader requesting information on the car. I sent 2 follow up requests about A/C Air Shocks, etc...only to receive same reply from the salesperson...all instrumentation works. This was not the info I asked for. I then applied online for credit and added my girlfriend as a cosigner, as my credit is terrible. I called and talked to Brie 3 times, left messages for the salesperson and was told someone would get back to me, but that I cannot be on the deal, only my Girlfriend and she would need to take delivery in person...no reason was given. I called again, stating this is OK can they send me the financing details, the warranty language, base it on 2 different terms and down payments. No information came, but I was asked by salesperson Brett, to provide contact info for my girlfriend, as they no longer wanted to send me information. i provided her email address and they never sent the information. This morning, I get an email stating they sold the car to local customer and accused me of possibly pulling off identity theft or fraud to buy the vehicle. I've never heard of this before in a car buying experience. If you have a pending deal and a customer walks in...isn't it best practice to call the pending customer and ask for deposit...at least a phone call for right of first refusal. Nope...not these guys...I'm flabbergasted they would insinuate a fraudulent purchase. In today's day and age cars are bought online all the time. I want an apology from Mr. Hiers the owner of the dealership as I feel this was terrible customer service.

User's recommendation: Avoid online purchases at this dealership.

THIS IS FOR YOUR CHEVY DEALERSHIP, FIX YOUR WEBSITE Chevrolet sent 4 new wheels for my 2017 Silverado, the ones that came with the truck were defective by corrosion. I was called telling me that they are in. I wanted to get them resealed to stop any corrosion. That was a expensive ordeal, so I went to B-H Chevy and applies a wax sealer on them before they installed them 5 days later. On Wed. Jan. 28, 2020 I dropped the truck off at 10 am, they drove me home. I called them up at 4pm and asked them to pick me up, at 4:45 they picked me up; we got to B-H at 5pm. I seen my truck up on the lift and they just started taking the wheels off of it. I went to the Service Manager Jimmie and he said that they got swamped. I told him that I had a 10am appointment. He said he was sorry. I missed my other appointments that day. This is a *** way to do business. I have seen so many different makes of cars at your Chevy dealership that are not Chevy's. Why do you jam all of your dealerships on to one shop to do the work? This shop is not big enough to handle B-H's five other dealerships. Do you understand that? I will try to have another Chevy dealership take over my 5,000 mile servicing. Your B-H Chevy dealership can't handle the flow from your other dealerships. My next truck will be purchased at Bob Steel. I just cannot see waiting 8 hours for 4 wheels and an oil change. That's way out of line. I used to be a mechanic for the New Jersey State Police in West Trenton N.J. I know how long it takes to remove, bust down a wheel, balance and replace it. It does not take 8 hours. You have some work to do at your Chevy dealership; you are getting too big and can't handle the flow of service. Build a bigger shop, hire faster mechanics, you will lose business big time when the people hear about this, and or find out for themselves. It’s all a matter of time. Swamped is NOT AN ANSWER. Upper management is. Get to work or loose money. Mike Jones 412 Aruba Court, Satellite Beach FL 32937 (3**) **6-3120 thestarfiire@***.com