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Didn't Honor Agreed Upon Price

1.0
Unfortunately I cannot give Boniface a positive review for one reason, $899.00 added to the price during the finance process. The price agreed on was the price plus TTT (taxes, title and tags). After signing the paper (without paying attention) I get home to find a dealer prep charge of $899 was added to the vehicle price. I called immediately and was told the $899.00 would not be removed. Do NOT rely on what you're told and what is written on anything other than the actual purchase and finance agreements. This issue soured what could have been a good experience. You need to understand that to Boniface Hiers price plus TTT doesn't mean what it means everywhere else. My bad for not paying more attention. User's recommendation: Read and Do Not Rely on Anything Other Than Actual Finance Documents
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ID
#4100335 Review #4100335 is a subjective opinion of poster.
Location
Melbourne, Florida
Pros
  • Nice personnel
Cons
  • Did not keep their word on price
Loss
$899
Preferred solution
Price reduction

Poor Customer Service

1.0
Stopped in Friday for a price on a new car and although they were nice to my face it all changed once I left. They were suppose to call me over the weekend and nope didn’t call nor did they return my call. Called for a supervisor who was to call me back and guess what nope they didn’t either. I can only say your ads are a waste of money with a staff like this I’ll drive further to look at cars. BTW you lost another sale my friend was going to look at a Chevy and has decided against it since your customer service is poor. I will say that your service department has always been great to bad the other half of your company doesn’t follow suit.
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#1605162 Review #1605162 is a subjective opinion of poster.
Location
Melbourne, Florida
Reason of review
Poor customer service

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