Bones Coffee Company
Bones Coffee Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.3 star from 3 reviews; consumers are mostly dissatisfied and Bones Coffee Company reviews note recurring service problems.
Key Takeaways for Future Customers
- Large product variety and very smooth coffee, but price level is reported as high.
- Expect difficulties with customer service, exchanges, refunds, and subscription or auto-ship management.
- No phone number listed; support relies on slow email and chat.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and no phone contact.
- Orders not fulfilled, wrong items shipped, and unclear return/refund process.
- Payment failures at checkout and issues completing purchases.
Positive Feedback
Reviewers praise the coffee's smoothness and the diversity of products despite service shortcomings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.3 star from 3 reviews; consumers are mostly dissatisfied and Bones Coffee Company reviews note recurring service problems.
Key Takeaways for Future Customers
- Large product variety and very smooth coffee, but price level is reported as high.
- Expect difficulties with customer service, exchanges, refunds, and subscription or auto-ship management.
- No phone number listed; support relies on slow email and chat.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and no phone contact.
- Orders not fulfilled, wrong items shipped, and unclear return/refund process.
- Payment failures at checkout and issues completing purchases.
Positive Feedback
Reviewers praise the coffee's smoothness and the diversity of products despite service shortcomings.
Media from reviews
Turn one complaint into a collective action
Wadsworth, Ohio
Lousy customer service
- - Email change support only offers password reset.
- - My hacked email needs quick help, and there is no phone support.
- - I like the coffee.
Im trying to change my email address to use on this site. Ive chatted and contacted them several times and the only offer I received was how to change my password.
Ive had my email hacked so I need assistance quickly.
Having no phone number is inconvenient and a little duplicitous. I love there coffee though.
Can’t place my order
- - Credit card payments are not available at the payment screen.
- - The user wants to pay by credit card and asks why it's unavailable.
I have tried for several weeks to place my order. When I get to the payment screen it says the credit card payments are not available.
I want to pay with my credit card. Why is this option not available to the customers?
- Very smooth coffee
Preferred solution: Let the company propose a solution
Lack of response/order not fulfilled
- - Ordered on 12/3; not fulfilled by 12/13.
- - Emails to support twice with no reply.
- - No phone number; online chat is not helpful.
I placed an order on 12/3. It's now 12/13 and the website shows that my order has not been fulfilled.
I've emailed the support inbox twice now with no response. There's not a phone number to call.
The online chat is useless. Who can assist????
- Large variety
- No phone number
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Use another company with reliable customer service and a phone number!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item shipped
- - Received bags instead of pods/k-cups.
- - I have a single-cup maker; no return info.
- - Requests customer service contact on receipts.
I ordered pods/k-cups & got bags of coffee. I only make 1 cup at a time.
So I only have a k-cup coffee maker. No info on how to return?
DO NOT HIDE FROM MISTAKES!
Bones should have a customer service email & phone number on all reciepts.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
- - Receipt shows 12 pods but I received bags instead of S'morey Time pods.
- - No info to contact Bones for returns; I need to return the wrong box.
My receipt even says 12 pods. I got bags not pods of S'morey Time.
I make 1 cup at a time not a pot. Thats all I have is a pod maker. I need to return the wrong packed box.
Zero info to contact Bones for returns!!! DinoM55@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken mug
Last order I recieved a broken mug , tried going through customer service and still no results, please help
Preferred solution: New mug
Evansville, Indiana
Change size before shipping out
- - Customer placed an order this morning on 11/29 for Eggnog L/S in the wrong size.
- - They need SMALL and are 5'0", 125 lbs; they want a size change.
I placed an order this morning, 11/29 and ordered the wrong size.I ordered the Eggnog L/S,and I need the SMALL,...I am 5'0,125lbs female :).It isn't too late to change the size, is it? Please let me know.
Karen Brandon (kabrandon@***.com). Thank you
Quincy, Ohio
Coffee not shipped
It as been 5 days and my coffee still hasn't shipped. Tried emailing and no response. This is ridiculous.
Detroit, Michigan
Failure to Deliver - Customer Service
- - Order shipped to the wrong address.
- - Unhelpful customer service; generic FAQ blames the customer; refund or replacement requested.
First time buyer of Bones, long time subscriber of other coffee subscriptions and Ive never been so disappointed in the customer service and lack of attention to detail. My order of coffee was shipped to the wrong address even though it clearly states my correct address in the site.
The company wont do anything to help rectify this. They sent me a copy and pasted FAQ that insinuated the customer is at fault. It was very insulting. Ill never recommend this company based on their awful customer service and their awful handling of this situation.
Just refund me or send me another bag. I filed a complaint with the Better Business Bureau, and the USPS. Hoping this gets resolved.
But I am now out $20, and without product. I recommend you purchase or subscribe to someone else.
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Hello There, we certainly do have an email! Support@***.com! Send an email in with the order number and we can get it all sorted out, we look forward to hearing from you.