Tonia S Kkc

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Thanks guys!

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The item I purchased came (finally) and was better then advertised. The packaging was as discreet as advertised and packaged with special care. I havent put it to use yet but when I do Ill leave the review for the experience as well. The only thing that could have went more smoothly was the shipping time and definitely the communication from customer service.
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Pros:
  • Products are nice and as advertised
Cons:
  • Delivery time and customer service

User's recommendation: Be patient it will arrive they are not scammers.

Jason S Whq
map-marker Gardner, Massachusetts

Refusal to refund even though item has not been shipped

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These scamming *** dont even have a option for cancelling a order and getting a refund. I found the exact same item for half of what these scammers charged me, yet they make it impossible to get your money back and cancel the order. Once they have their dirty little *** hands on your money, forget about it!
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User's recommendation: Go elsewhere

Cindy S Kjc
map-marker Lodi, California

Buyer Beware

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This company is unethical and will not send your product. They do not respond to questions and emails and do not answer their phone. This company lacks total professionally and you can purchase everything online for cheaper for Amazon.
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Loss:
$350

Preferred solution: Full refund

Mike M Ifg

Very Happy Repeat customer

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I have ordered several times from them and once did receive a defective item which they took back and replaced. I have placed about 6 orders with them over the past 2 years. Customer service has been very helpful in helping me choose the right products. Will be shopping there again.
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Pros:
  • Reasonable priices
  • Large selection
Cons:
  • Limited customer service hours

Preferred solution: Happy Customer

User's recommendation: I would highly recommend shopping here. Any questions give them a call.

Pot D

Class action suit

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For class action suit registration text your info to 360-813-****. We are preparing a $20Million suit against this scammer plus jail time.
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Loss:
$20
Cons:
  • Charges credit card without delivery
Reason of review:
Order processing issue

Preferred solution: Full refund

Aracelia Wmq
map-marker Tempe, Arizona

Inquire about order placed

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want to inquire about a order placed with the bondage fetish store getting NO response.
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Anonymous

Order made, credit card charged, no merchandise

Placed an order on August 1, 2017 and it's been in pending status for a week. My charge card was charged that evening, billing customers they have down pat, but there is no update or status change on the website. I emailed through their customer service, 3 times, and called their direct phone number all with with no response. My intention was to cancel the order, since it hasn't shipped yet and certainly won't get to us in time, should be no problem, right? We needed the merchandise for an event that is next week. And if the product was in stock, we should have had plenty of time to get it. I don't know if the product is on back order, or if they are just lame, but either way I'm getting zero response to my inquiries, ZERO. No need to put up with this sort of thing, not in this day and age. I will complain to my credit card company next and ask for the transaction to be reversed. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA. Do not purchase from the Bondage Fetish Store in MA.
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Reason of review:
Order processing issue
Miner Fnz

SCAM

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This company has a scammy business model. I placed an order. The order status didn't change for about a week. They didn't respond to email or pick up the phone, nor return phone calls. Most of the order ($600) was back ordered. Their on website message service is a black hole that you'll never get a response from. Only after disputing charges with credit card company did they respond. Refused to cancel or refund the order. Charged $80 to return a pair of $200 boots that didn't fit. Still order is not complete and I haven't been issued a credit for the remaining $120 in about 6 weeks. In correspondence they called me a liar and accused me of fraud. Don't buy here.
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Reason of review:
Return, Exchange or Cancellation Policy
Izrael Muk
map-marker Los Angeles, California

Defective and Dangerous Zeus Bullet

Updated by user Jan 17, 2014

You are a bunch of lying sack of ***. You did receive the medical billing and I called the supplier Merritt at M. Consulting as well as you Bondage Fetish Store less than 30 minutes after the product was received. That piece of *** corroded inside me! You *** ****! You advertised a stainless steel product on the website next to the product description yet fail to deliver…you *** c***!

Yes, if you are gonna state that they are not refundable, then you should check with your legal department whether or not you should lie about where it was made and what it is made of….it clearly said on that *** website when I ordered, stainless steel otherwise I wouldn’t have bothered knowing that I have issues with nickel. Refund or not has absolutely nothing to do with your liability for bodily injury.

Who gives a *** what your legal department received or didn’t? You received it, whether you forwarded the documents to them or not is not my problem.

Last two emails received from you states: “Thank you for your prompt reply. This information has been sent to our accounting department and they will be cutting a check for the product cost to be sent out within the next business day or two. Once I have more information available, I will contact you.”

“We apologize for any suffering you’ve experienced and it is in our best interest to make right this situation and to satisfy all parties. Due to the complications and sensitivity of this issue, we are asking for your brief patience in the matter while we gather additional information.

For your dissatisfaction in our product, we will gladly issue to you a refund for the total product cost. We would just need for you to provide your personal billing information, including full name and billing address. We will contact you within twenty-four hours with a fair and justified resolve.” So what happened after this? Oh yes, you ignored me and hoped I will just go away! Not gonna happen. This was after I sent you my medical bills which I am sitting here staring at it via email I sent to you, scanned copies as well as hard copies. Last thing was the check for your defective product and then nothing… that’s when I was told that marina shute no longer worked there and that beth brown will be getting back to me… after numerous calls to your company and getting yelled and cursed at NONE of you *** f***ers had the decency or courtesy to get back to me. Prove to me the last time you emailed me or called after the last email dated Monday August 15, 2011 3:04pm beth brown? Show me!!! IF YOU ARE READING THIS OUT THERE, RUN FAR AWAY FROM BONDAGE FETISH STORE and M CONSULTING!!!!!! They sell products that will send you to the hospital not in a pleasurable way and they will not be liable for anything except put you through ***!!

Updated by user Mar 16, 2013

Obviously this issue is still funny to you and your company. It is almost two years since the incident and you are still carrying out your freaking fake investigation. What freaking investigating, i called your company to followup in 2011 with no answer...only to be hung up on or told that that person no longer worked here or nothing else is showing in the system regarding this issue and was blatantly cursed at. I did the followup after your *** email asking me to be patience because this case is sentsitive and you needed time to gather additional info... I followed up months and months after and uptil today, i have not heard back from anyone of you with the exception of this chickens$$t you had the gut to post here. F$$K YOU and the hole you crawled out of! Which one of you *** requested the medical report and when? None of you, you lying sack of *** Yes, I sent you my medical bill and you could have called the clinic to confirm but yet none of you did nor did you compensate me for the harm your caused to my body. Yet you have the audacity to write that I was uncooperative. Your piece of s$$t product was used once and it sent me to the hospital and you did nothing to take care of the situation. By the tracking records, i called you an hour or so after it was received meaning just once the *** almost killed me...ONCE. This has nothing to do with returning the product. I did not ask to return the product...it was you and your rep that told me that you will be issuing me a refund...who gives a rat behind about a refund when a defective dangerous and very cheaply made product put you in the hospital. The worst part is that your ultra shhhht sent me to the hospital and in return, I am getting blame for being uncoorperative after being cursed at and given the run around over the phone. Can you once show me any follow up you did via email or phone after telling me that you are gathering information and will get back to me....you fu$$king lying sack of s$$$t. I hope this and worst things imaginable happens to all of you and all the people you know by 7 times 7 fold... Since it is obviously comical to you people... I pray that this happens to all of you and you'll never see the light of the day again.

Boycott bondage fetish store..... Bondagefetishstore, XR llc, sex toy distributing, sextoydistributing. Do not buy anything they sell especially Zeus bullet. The best thing is that all of you are women, Beth brown, marina Shute, everyday I pray that all the worst things that could ever happen to a woman's private area be plagued upon all of you. And to the guy that sold me this *** product yet decided to fold when this happened to me, may the same fall upon all the women in your family. It is karma!

So f$$k you and your FAKE investigation and all the cheap *** products you are passing off on the web and hurting people with. May you all burn in *** for it and all the f$$king lies tell to cover it up!

Original review Oct 22, 2011
So I decided to be adventurous and try something different and I ordered a toy from www.BondageFetishStore.com...it took a while but it finally arrived. So I used the toy once and it literally corroded inside me giving me a severe case of metal poisoning which I ended up spending two days at the hospital...swollen body head to toe...swollen as in my face was four times its normal size and obviously I couldn't open my eyes...my paws were bigger than that of a full grown bear and I couldn't feel them, I had severe rash from head to toes that itches like F$$$K...the only way I could keep from scratching my skin off was to apply calamine lotion every 10 minutes (not exaggerating...couldn't do anything for almost three weeks because if I sweat or my skin rubbed together a certain way, the rash came back worse than it was before... the worst part was trying to fall asleep and staying asleep…one night I got up in the middle of the night and thought I actually went senile and was about to ran out of the house…not a pretty experience. Needless to say, this was the worst experience of any kind I've ever had. So, I contacted Merritt Moraski, M Consultiing http://www.BondageFetishStore.com (this is where I ordered the product from) right after using the product and told him what happened and obviously he didn't know what to do or say, than telling me that he needs to contact the distributor and get back to me. I also asked what material this product is made up of...because according to their website, this was supposed to be a stainless steel product. Then came Marina Shute, Wholesale Representative, www.SexToyDistributing.com, Office: (714) 907-**** Fax: (714) 464-****..she said "...the Zeus Electrosex bullet is made of ABS plastic and not nickel, also, this item was made in China...". This is a very bad nickel plating product...the worst in the market...I doubt if it is even 10-15 microns thickness of copper undercoat. I sent her my medical bills and she said " We apologize for any suffering you've experienced and it is in our best interest to make right this situation and to satisfy all parties. Due to the complications and sensitivity of this issue, we are asking for your brief patience in the matter while we gather additional information. For your dissatisfaction in our product, we will gladly issue to you a refund for the total product cost. We would just need for you to provide your personal billing information, including full name and billing address. We will contact you within twenty-four hours with a fair and justified resolve." The next day, they determined that the only thing they could do for me is send me the full refund of the product only. I gave them a few day then followed up...only to be told that Marina was not in the office...same thing happened each time I tried to get a hold of Marina...as you could imagine, the place I ordered from did talk to me at first, and then he could not be heard from again. The last person to get back to me was a girl named Beth Brown XR, LLC Office: (714) 907-**** Fax: (714) 464-**** ICQ: 19822**** And she said "It is noted in our system that the product cost has been refunded, that is all the information we have on record." This was in August 15th 2011. As I write, I still have their check for the product refund, un-cashed and no one from this company has called or emailed to see if I am dead or alive let alone compensate me for my trouble directly caused by their product and manufacturing standard's neglect. All I can say is avoid all of their products like the plague. They advertised their products as being made in America but when since they refuse to write it on the box, when you actually ask them, they say, it is made in china! I know we all have to do what we gotta do for fun BUT PLEASE, do you research before buying any sexual toy! I hope this helps someone out there avoid what I went through. Goodluck!
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12 comments
Guest

Have made several purchases from the Bondage Fetish Store. Never had any problems.

Some orders have been received in a couple days, the most took 2 weeks.

Contacted them on an occasion to find where the order was and was told it can take 14 business days to receive an order. A pleasant woman Victoria told me where to find that.

Another time I could not get a product to work.

A gentleman helped me to get my item working.

Nice enough company and is a place where you can talk to real people.

Guest

i have had many problems with bondage fetish he is a scam man, very very very bad.

Earlene Llf

Please get your facts straight, The product you bought was item EXR-AA697 and the description states;

Step up to the next level of bullet pleasure with the Electro Bullet. Made to work with all Power Boxes, this bullet will take you on a whole new ride.

Once plugged into a power box unit, place this bullet on your ***, in your anus or *** and it will send pleasurable currents to that area. Sensations can be controlled by you, giving you ultimate control for mild or intense pleasure flow.

Measurements: 2.25 inches in length and 1 inch in width.

-------------------------------------------------------------------------

Nowhere does it state what it is made of or where it is made. Most products we sell do not state the country of origin.

After the initial contact, we quickly forwarded your information to the manufacturer which is Zues.

They are the ones that sent you the letter, Not M Consulting or Bondage Fetish Store. We had also contacted Zues about the status of your complaint and they told us you were uncooperative and refused to send the item to them to have it analyzed for workman ship and to verify it was actually their product. You are correct, we have never had anything like this ever happen to a product we sold before and after this episode. We cannot answer for Zues but they still sell this product.

You only sent us a couple pictures of the device. Please not in your complaint you say Beth Brown and Marina Shute work for the Bondage Fetish Store. They have never been associated with the store. Get your facts straight when you make a complaint.

You are confusing 3 different companies. No one at this company cursed at you. We cannot speak for the other companies you dealt with. The manufacturer was conducting the investigation, not us.

Please fix the complaint to make it accurate and please do not slander us any more. We did sell you a Zues electro bullet. We put you in contact with the manufacturer, immediately.

Since that time you dealt with the manufacturer. We do not own Zues or have any affiliation with them except to resell their products to consumers.

Izrael Muk
reply icon Replying to comment of Earlene Llf

Maybe you should stop lying your f%#$ing behind off once every year in attempt to squash this complaint and get your facts straight and be responsible for the pain you caused me…instead of trying to put the blame on someone else.

Correspondent with Marina Shute clearly stated that this item is/was MADE IN CHINA AND WITH ABS PLASTIC NOT STAINLESS STEEL AS STATED IN YOUR ORIGINAL DESCRIPTION (which you’ve changed after my complaint to suit your lying ways).

***, it doesn’t matter if you are the manufacturer or reseller, you are clearly responsible for what you sold and write on your website in terms of the description….calling a nickel infested *** defective toy stainless steel is FALSE ADVERTISEMENT. You are responsible for the thing you sell on your website and to the people you sell them to. Whether you push the blame to the manufacturer or not.

You noticed that there’s nowhere amongst all this beautiful messages exchanged does it show bondage fetish store or m consulting giving a rat behind after selling you a defective product. NOPE, but they “forwarded your message to whomever”, cursed at you when you called them to find out what’s going on since they didn’t even bother to email you back with an update on the status of anything…Must be nice to wash your hands off whenever it suits you!!

Maybe it is just me but does any of the emails you received or seen below, read like you guys give a s^()ht about the customers OR are you still gathering additional information (almost 5 years later). I just went through all the messages in my inbox and having to relive this entire wonderful experience...all of you guys are some seriously damaged goods!!

M Consulting, Bondage Fetish Store, sex toy distributing, xrllc xr brands are companies you should all avoid at all/any cost like the d%am&*n black plague they are. When you get to the last email from Beth, do show me how “uncooperative” I’ve been. Do show me anyone else sending an email requesting anything after that last message from Beth, perhaps Marina is still out of the office 5 years later. Show me any phone calls that came from M Consulting, Bondage Fetish Store, xrllc/ XR Brands etc pretending to give a *** or asking me to send them anything. Seriously, show me anything that would give an impression of any of you working on it or giving a S##%%$#T. SO WHY DON’T YOU SHUT THE F%%$#%%K UP!!!! AND GET THE F$#%##KING FACTS RIGHT BEFORE YOUR COME HERE AND FLAP YOUR GUMS. YOU D%&B C%4^&T, it must be nice to wash your hands off from taking responsible after knowingly selling defective products to people. You have no affiliation with Zeus just selling their products…just keep telling yourself that!! From: Marina Shute ...Due to the complications and sensitivity of this issue, we are asking for your brief patience in the matter while we gather additional information. For your dissatisfaction in our product, we will gladly issue to you a refund for the total product cost….We will contact you within twenty-four hours with a fair and justified resolve. From: Marina Shute In regards to the message that was received, the Zeus Electrosex bullet is made of ABS plastic and …nickel, also, this item was made in China. BETH BROWN I sent this email to Marina AND GUESS WHO WROTE BACK, BETH BROWN (SEE BELOW) To: Marina Shute I’m not sure if you are now back in the office…I sent you an email last week asking if that’s all the compensation I’ll be getting from your company. Let me know… From: Beth Brown Marina is out of the office today. It is noted in our system that the product cost has been refunded, that is all the information we have on record THAT’S ALL SHE WROTE!!!!! Like I said, she’s probably still out of the office and gathering more information because it hasn’t been twenty four hours yet!! Just in case it hasn’t sunk in yet…M Consulting Bondage fetish store xrllc xr brands sex toy distributing…you are all equally responsible for what happened. You can go by whatever name and be represented by whomever but neither of you is excused from the damaged the product sold and made has caused to me. I guess it was above M Consulting Bondage fetish store to check up on a customer after the product the sold put a customer in a hospital!!! SAD

Guest

This post seems to have been updated since we wrote our first response. We do not claim our products are made in America.

We now have over 10,000 items and not all products are made in America. Certain Products where the manufacturer claims the product was made in America, it may say in the description.

In this particular case. The manufacturer dealt with the customer directly and the customer would not provide any evidence that the product was defective or any medical reports.

She only provided a doctors bill and demanded payment. The manufacturer had tired to get in touch with her several times for addition information before they closed the case.

Izrael Muk
reply icon Replying to comment of Guest-749716

This just goes to show you why you should not now or ever give this company your business. Both My medical report and bill was given to them. Initially when this happened years ago, I authorized them to contact the er doctor who was more than willing to discuss this with them. Pictures of the corroded product after one use showing loss of plating and green corrosion were sent to them...in fact, I still have the product as a reminder never to buy anything they carry. This cheap product says it is stainless steel and made in America...neither of which are true.

As of the first time I posted this review, no one from this lousy company has made any attempt what so ever to contact me or returned my phone calls or emails. Bunch of lying sack of S. There's nothing closed or settled about this case!!!! I have not forgotten nor will I ever forget how this company treats their "valued" customers!

Karma is a B. Wait your turn, she's come around. She never fails!!

Guest

This customer who filed this report was very un-cooperative in our investigation. She sent us a picture of an egg that looked like it was dipped in acid and demanded us to pay some outrageous hospital bills. She insisted that the egg was used just once. We tried to explain to her that it was a nanufacturer issue and had the manufacturer contact her. Beth Brown contacted her but the customer would not give any proof that she was injured besides the pictures of the egg. As far as we know, there were no medical reports . We offered to refund the purchase price of the item but without evidence neither the bondage fetish store or the manufacturer would do more. The last time we contacted the manufacture on this issue, they were waiting for medical reports This was a couple months after the original after the incident was first reported.

The Bondage Fetish Store does not accept returns on sex toys or anything that can come in contact with bodily fluids. As a costumer, would you want to purchase something from a company that takes returns on sex toys?

The Bondage Fetish Store currently stocks over 3000 different items (We do not stock clothing and some of the larger items) We also drop ship many items. We only stock limit quantities and sometimes we run out and it can take about 5 to 7 business day to restock.

Izrael Muk
reply icon Replying to comment of Guest-623883

Your response is above, ***!

Guest
reply icon Replying to comment of Izrael Muk

We check with our legal department and the Bondage Fetish Store never received any medical bills.

We did receive some pictures of an item that looked like it was dipped in acid or some other corrosive liquid.

We tried to recreate the problem. And could not. We found it difficult to believe that the picture was after one use.

We took the customers complaint seriously though and contacted the manufacturer because this was a manufacturing problem.

And the customer was refunded her money for the item.

Here is the description of the product;

Step up to the next level of bullet pleasure with the Electro Bullet. Made to work with all Power Boxes, this bullet will take you on a whole new ride. Once plugged into a power box unit, place this bullet on your ***, in your anus or *** and it will send pleasurable currents to that area.

Sensations can be controlled by you, giving you ultimate control for mild or intense pleasure flow.

Where does it say it was made in America? Or stainless Steel?

Also, If we did not return emails or phone calls, how did the customer get in contact with the manufacturer? The customer also was reimbursed for the item purchased.

Guest

I will not shop at bondagefetish.com ever again. Nice enough people I suppose however their policies are so strict that you can't return much of anything and anything you do return is for store credit only.

Read the FAQs thoroughly before purchasing. They stock little to nothing on hand and go get the product from who knows where after you order as evidenced by an immediate charge to your CC and then waiting 2+ weeks to receive ordered product.

I would not recommend them to anyone for the reasons stated above.

If you don't mind a very strict return policy, store credit only and waiting weeks to receive your order then go for it, you've been warned. :upset

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