Bonchon

Dear Bonchon Corporate Team,

I am writing to formally notify you of a serious fraud incident involving a website representing itself as Bonchon.

On April 7, 2026, my wife attempted to place an order through what appeared to be an official Bonchon online ordering platform. During checkout, she was prompted to enter her banking information.

Shortly after doing so, an unauthorized wire transfer totaling $10,000 was initiated from her account without her knowledge or consent.

This matter has been reported to our financial institution, and a fraud investigation is currently underway. We have also initiated reports with federal authorities, including the FTC and FBI Internet Crime Complaint Center (IC3).

Given the direct connection between this fraudulent activity and a Bonchon-branded website experience, we are requesting your immediate attention and cooperation in this matter.

Specifically, we request:

- Confirmation of all official Bonchon domains and authorized third-party ordering platforms

- Verification of whether any Bonchon systems, vendors, or integrations have experienced a recent compromise or security incident

- Immediate internal investigation into potential phishing, spoofing, or unauthorized duplication of your website or payment systems

- Preservation of any relevant logs, records, or transaction data that may assist in identifying the responsible party

If this incident involves a fraudulent website impersonating your brand, we urge Bonchon to take immediate action to protect consumers and prevent further harm.

Please treat this matter with urgency.

We expect acknowledgment of this notice and a response outlining next steps within 24-48 hours.

We are prepared to cooperate fully and provide any additional information required. I can be reached via email.

Sincerely,

RichardA

I placed an order for chicken and sides online and had my daughter and grandson pick it up. When I saw the chicken, I told my daughter that it looked a little light, that it was not fried twice and didn't have enough sauce on it.

I called the store, who stated that they would remake the order. I didn't feel like driving back to the store that night and asked if I could come in the following day. The next morning my entire family had stomach issues, the youngest had to stay home from school. I called back and explained to the manager on duty that I was afraid to eat any more of their food and asked for a refund.

Each time I have called in, I have been advised that only one person can issue the refund and he is never in the store when I call. I should not have to work this hard to get a refund for a defective product.

I am also disappointed in my inability to speak to anyone in the corporate office. I don't feel like a valued customer!