Bonaventure Senior Living

Paid $500 deposit for a two-bedroom apartment for my parents (the apartment was a "demo" unit, and they were hesitant at first to rent it out; when we agreed to the rent asked for--a little over $7200/mo. with meals and assistance--they perked up and agreed to renting out their "demo"). They acted sweet and caring regarding my parents (Dad was eager to move in; Mom had mental health [dementia] issues and didn't want to leave her home). The first night there, I pulled the call cord to call for help for my dad to use the bathroom--the cord FELL OUT of the wall!! I called the front desk on my phone to get help. 15 minutes--no help and my dad REALLY needs to go. I stepped out to get help for my dad. The "help call" number for my dad was not showing up (turned out that the number had not been set correctly for my dad's apartment! Additionally, I noticed that a LOT of 'call light' numbers were flashing, but the staff didn't seem to notice or even care!) My dad stayed overnight for a total of 1 night, but ended up going in and out of the local ER due to diabetes (the rehab center he came from totally screwed up his medications). By his 5th night there, he was sent to the ER AGAIN! (My sister had stayed overnight to keep him company. She called for help when he became seriously disoriented to have his blood sugar checked. It was WAAAAY too low and then the 3 "nursing staff" were arguing over how to use the 'pen' device that they had NEVER used before calling paramedics!!) Dad was in the ICU for 4 days before he passed. I had his personal belongings out within 24 hours, told the staff that my mom was not coming (she had NEVER lived there!!!) and asked about a refund of the rent paid. I was told that "corporate" would contact me (they NEVER did!!). Dad died June 7; personal belongings (some clothes, dentures and other personal items) were removed on June 8. On June 9th, I sent an email clarifying that my dad was no longer a tenant (again, my mom had NEVER "moved in") and to please refund the June rent (with a request of a list of items being refunded or NOT being refunded). Got a check for $362--Bonaventure KEPT 0VER 82%!!! When my sister called, they told her that our mother had been the "primary" tenant (um, she NEVER MOVED IN???) and that we had "never" sent an email to let them know that she was no longer a tenant (again, HOW can she be a tenant when she NEVER MOVED IN???). These 'people' do NOT care for the residents OR their families. They are OBVIOUSLY in it for the almighty dollar!a