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Bonanza - Zero Customer Service and misleading

1.7
Details
I searched for good shipped TO USA and FROM USA. Bought product from Fastbiz. Turns out they are in UK. Further turns out they ship from India. I wanted the goods quickly (why I used those search terms). I got no shipping info and Bonanza tells me to contact the supplier - Bonanza wants nothing to do with it. I've been given three different tracking numbers - none of which is real. At this point I am declaring this a fraud and asking my bank to recover the money. Never buy from Bonanza and never buy from Fastbiz.
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Review
#810071 Review #810071 is a subjective opinion of poster.
Pros
  • Apparent ability to restrict searches by location
Cons
  • Searches are not accurate
  • Give canned responses to enquiries
  • Do not respond to customer compaints
Reason of review
Poor customer service
Loss
$52
Preferred solution
Deliver product or service ordered

Delivery Service Review

4.1
Details
Order a set of little house on the Prairie books on 4-11-16. This is 5-5-16. Have yet to receive. ( BOBBIE COSLET ) bobbieC7 bcoslet@hotmail.com. thank you.
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Review
#841908 Review #841908 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I joined Bonanza last summer, and told them to delete my account after I tried to do it through their site, but I kept getting an error message. Oct 24th, they sent an email stating the account was closed. A couple days ago, I notice an item was purchased and paid to...
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2 comments
Anonymous
#1428922

Same here. I closed the account twice and have still been getting $40 auto charges for the past 3 months unnoticed until now.

Contacted them numerous times over the phone with no response and also by messaging. Unreal!

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Review
#774472 Review #774472 is a subjective opinion of poster.
Cons
  • Support or customer service
Reason of review
Poor customer service

Bonanza - Abbyscrossstitch

paid for order never received contacted above named website and bonanza neither replied I hVE TRIED AND TIRED ON NUMEROUS OCCASIONES TO ATTEMPT TO SOLVE PROBLEM AND ASKED FOR REFUND BUT NO EMAIL ONLY 4.99 RIDICULOUS THX THX THX THX THX THX THX THX THX THX THX THX THX THX THX THX THX THX THX FOR FOR FOR FOR FOR FOR FOR FOR FOR FOR FOR FOR FOR FOR NOTHING ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML ML MLM ML ML ML ML ML ML ML ML
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Review
#870118 Review #870118 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
All of the negative reviews about Bonanza on this site and they are spot on. Most of what people complain about are exactly what i just experienced. They support sellers who misrepresent products. They do not support the customers that actually drive their business and...
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Review
#792348 Review #792348 is a subjective opinion of poster.
Pros
  • Worthless site
Reason of review
Poor customer service
Loss
$104

Bonanza - Review in Auctions and Internet Stores category from South Pittsburg, Tennessee

1.7
Details
Never resolved. Kept getting canned emails from their "happiness person" , seriously that was her title. It was always the same email generated by a computer. I had to go out and buy a new season 5. The person or company who sold it to me through Bonanza never even responded even though I notified them also. If you watch everything is computer generated with Bonanza. Even their reply to negative reviewsis only a computer which posts "we are 100% rated by BBB" which is not true if you look. There are too many good places to buy to use Bonanza. I will never buy again from them!
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Review
#835446 Review #835446 is a subjective opinion of poster.
Reason of review
Poor customer service

Bonanza Seller Account Review from Bellevue, Washington

1.1
Details
They pulled the rug from under my booth for no reason. Don't sell items on this site. They have no customer service and it's hard to sell items unless you buy advertising packages. After you factor in the cost it's more expensive than Amazon as far as fees. The can discriminate against you like they did meand shut your booth for no reason. I have read reviews of them doing it to others. I had good ratings and all my fees were paid.
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Review
#817581 Review #817581 is a subjective opinion of poster.
Reason of review
Bad quality

Bonanza Shipping Service Review

Where my package at been waiting for two weeks
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Review
#874555 Review #874555 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I needed to remove discount coupons on my booth. I asked 3 times and it all fell on a deaf ear they are just like eBay they want sellers to give away everything and not make money with them. I asked the support team how to remove coupons off my site that have been on...
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Review
#768463 Review #768463 is a subjective opinion of poster.
Cons
  • No support
Reason of review
Poor customer service
2.3
Details
They steal your money the minute you make the mistake of signing up. Some fake monthly fee, not previously disclosed, charged 1 year in advance. No option on site to cancel. Canned responses that they have good BBB review. At BBB they have 90 % negative reviews. Only...
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Review
#758283 Review #758283 is a subjective opinion of poster.
Reason of review
scam
Loss
$100
Preferred solution
Full refund