Bon Charge
Bon Charge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bon Charge has a 1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied and report poor customer service, billing and refunds problems, and a high price level.
Key Takeaways for Future Customers
- Read Bon Charge reviews before purchasing since customers report unresponsive support and return issues.
- Prepare to dispute charges with your card issuer if refunds or returns are not handled.
Negative Feedback / Risk Areas
- Repeated Bon Charge customer complaints about no email replies and no phone number for help.
- Billing and refunds are cited as problems, with customers forced to pursue charge disputes.
- Returns process unclear, potential overseas return address and issues with honoring website promotions.
Positive Feedback
Reviews contain no notable positive feedback; recommendations advise against buying from Bon Charge.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bon Charge has a 1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied and report poor customer service, billing and refunds problems, and a high price level.
Key Takeaways for Future Customers
- Read Bon Charge reviews before purchasing since customers report unresponsive support and return issues.
- Prepare to dispute charges with your card issuer if refunds or returns are not handled.
Negative Feedback / Risk Areas
- Repeated Bon Charge customer complaints about no email replies and no phone number for help.
- Billing and refunds are cited as problems, with customers forced to pursue charge disputes.
- Returns process unclear, potential overseas return address and issues with honoring website promotions.
Positive Feedback
Reviews contain no notable positive feedback; recommendations advise against buying from Bon Charge.
Media from reviews
Encinitas, California
Customer Service Non-Existent
- - Tried returning 1 pair of blue light blocker glasses for 10 days; 7 emails with no response.
- - Return link offers only gift cards, not a refund.
I bought 2 blue light blocker glasses and have been trying to return 1 pair for 10 days. Have emailed them 7 times with ZERO response.
Messaged through a link in their website instead and they finally responded and claimed never to have received my emails to the exact email address listed as their contact. They still never responded to my issue and just sent a link for a return. I dont need the return link! I want a guarantee of a refund and their return link only gives gift cards for future use.
Even though they claim they will give a full refund back to original payment.
I am still trying to get a response and at this point am going to have to dispute the charge with my credit card company. Awful customer service and NO phone number to handle this in 1 attempt rather than wasting so much damn time emailing for nothing.
User's recommendation: Don’t buy from Bon Charge!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bothell, Washington
Horrible Customer Service
- - Free sauna insert with a sauna blanket was advertised.
- - Discount did not apply; site shows the offer; return was difficult and I won't buy again.
Bon Charge had a sale on their website of a free sauna insert with the purchase of a sauna blanket. The sale didn't work at check out, so I contact customer service to have it adjusted.
They came back saying the sale had actually ended two days prior and they "couldn't" adjust the price. BUT their website still had it posted! The website just said for a limited time, no end date. It's absurd that a company wouldn't honor what their website said.
I have asked for a return which they are being difficult on as well.
The whole situation has been ridiculous and it would have been a really easy fix. I will never purchase from this company again.
User's recommendation: Purchase from Higher Dose
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty Red Mask - No Help with Returning it
- - Received a bon charge on 7/22; the mask does not work or light up despite a full charge, and there's no reply or US return address.
Received a bon charge on 7/22 (the day I entered the hospital for a procedure). Realized by 7/25 that the mask does not work/light up at all, despite a fully charged controller.
Sent an email, including a short video to their support email. No reply since the video, no customer service # to call, and no address provided under the 'Returns' section of the website. I am a US customer trying to find a US address to return it to.
If I have to ship it back to Australia, paying my own shipping costs, that is unacceptable. Steve/Diary of a CEO, quit promoting this awful product.
User's recommendation: Don't buy Bon Charge Red Light Masks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed manuals and can’t get any help!
Got the belt but no manual so I will be able to use my red light therapy belt for my aching back!! Please help or call my number 937 572 **** !
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon't return my money
- - Boncharge charged me $300 to rerun my own package.
- - They won't refund $800 for a product I never opened.
Boncharge company made me rerun my own package for $300, and on top of that, they won't rerun my $800 back to me for a product I never even opened. What company does such a thing? They should return my money for a product I do not want.
Preferred solution: Full refund
User's recommendation: Do not buy from here
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