Bolt Bus Complaints and Reviews
1:30 pm DC to NYC bus did not show. My group of 5 women a%ivre at the bus line before 1:00pm. At 1:17pm a Bolt bus driver for the Newark NJ bus informed all passengers waiting that there was not going to be a 1:30pm bus to New York city. He also said we ahould call Bolt customer service. I called Bolt customer service . I was on hold for more than 35 minutes then told to send an email to ask for refund. What proof do I have that the bus did not...Read more
On February 14, 2017 SCHEDULE # 8262, LOS ANGLES TO LAS VEGAS I am on my way to Las Vegas ( Valentine's Day). The attendant Earl was very rude and unprofessional. He used profanity towards me Because someone sent me a singing happy telegram singing Happy Valentine's. Didn't realized that my ear plugs came out of my cell phone. I did however turned it down. But he rudely said "Turn that *** *** Off!: Not only the bus was a 40 minutes late but...Read more
This is what happened with Bolt Bus. Your company left my son stranded in Seattle, your customer service reps are RUDE and actively ENGAGED me in argument, talked over me and wouldn't give my any service whatsoever. I have requested REFUNDS but frankly I want more. I want the jobs of driver, the attendant, customer service reps and the supervisors. The supervisor named Simone specifically said to me, "Same to you sir" when I told her she was too...Read more
Bolt Bus Bus Service Review
by Srgn2b #983076
Took a round trip from D.C. To NYC and back. On both buses the outlets didn't work and the wifi didn't work. What's the point of using this company without that. You can't advertise amenities that you don't actually have.
Short Review for November 27, 2016
by anonymous #962304
On a bus that left NYC at 8:45am. Broke down in southern nj and despite being told that another bus was coming we are still here at 4pm waiting. Should have been in dc 2hours ago. Customer service and driver have repeatedly lied about what to expect. Will seriously reconsider ever taking or recommending bolt again
Bolt Bus Sanitary Conditions Review
by anonymous #946101
The bus smells like a port-a-potty.
Bolt Bus Bus Service Review
by anonymous #921632
I work for bolt I make $460 after tax s a driver buses are dirty always stink..
Date: june 01 2016 Trip: boston to new york 1:30 pm departure Bus# 0823 Time of incident:~3:50 pm at half way food stop. The bus driver physically threatened me, insulted my intelligence, and also threatened to call the cops. He also appeared very agitated when I started opening the side compartment so I could get too my bag. It was as though he was hiding something in there that he did not want me to see.Read more
Shantel Powell 2105 Columbia Ave Hyattsville, MD 20785April 7,2016 to whom it may concerns: my name is Shantel Powell I purchase 4 tickets for my family and I to travel to nyc on Friday April 8,2016 in the amount of $69.80 but due to circumstance beyond my control of my family death in Jamaica on march 30rd 2016 I am unable to go on my trip which I already pay for. so I am request a full refund in...Read more
My family and i got to the station in the rain, we were kept in the rain while the driver was in the bus eating. All her passengers in the rain kids included, we eventually got going after putting our bags in the bag compartment. On getting to DC my bags had completely moved from one end of the bus to the other, i approached the driver she said she had to get her keys, on getting her keys, she opened a different compartment i proceeded to let...Read more
DRIVING YESTERDAY ON ROUTE 38 IN MT. LAUREL, NJ, BUS # 0907 LICENSE PLATE K04-0298 (TEXAS), BUS COMPLETELY CUT ME OFF AND THEN PROCEEDED TO DELIBERATELY JAM ON HIS BRAKES WHEN I WAS BEHIND HIM. WHEN I WAS ABLE TO PASS HIM, HE TRIED TO SWERVE HIS BUS INTO ME TWICE. HE HAD SOMEONE WITH HIM,BUT I'M NOT SURE IF HE HAD ANY PASSENGERS ON HIS BUS OR NOT, BUT THEY LAUGHED AS I PASSED THEM. GOING TO KILL SOMEONE DRIVING LIKE THAT FOR SURE. CALLED...Read more
Don't use them. Not only are their busses almost never on time, they have the most punishing rebooking/cancellation policy. You're charged an additional $4.75 for each rebooking and if the bus you change to is more $ than the original, you pay the extra. Fair enough, I understand that. BUT, if it's less than what you paid, they DON'T pay you back the difference AND you still get charged the $4.75 rebooking fee. By comparison, Best Bus lets you...Read more
Greetings, I called about two weeks ago from today February 23rd and no dates were available for the time I wanted to change my ticket to, so the customer service rep suggested I change it to the last date available which at the time was March 2nd to avoid losing money for my tickets. She told me the charges for the change at that time was $1.50 and informed me since the dates I was requesting were not available to check in the next week or so...Read more
To whom it may Concern. bolt bus going to Philadelphia via cherry hill bus # 0801. The 12:45 pm out of New York. The bus driver opened both over head vents due to a so called smell. I smelled nothing. It is absolutely freezing and I along with my fellow passengers are miserable. It is January and this is just unacceptable. I feel trapped and my rights as a passenger violated. He will not close them and want a refund. What a horrible...Read more