Metrolink train to LA Station broke down, stuck in the Antelope Valley Ca. Mountains going on 2 hours due to engine failure. I purchased a ticket for 415pm and the train still hasn't arrived to LA Station. I made a request to a full refund or a free next trip ticket....Read more
1:30 pm DC to NYC bus did not show. My group of 5 women a%ivre at the bus line before 1:00pm. At 1:17pm a Bolt bus driver for the Newark NJ bus informed all passengers waiting that there was not going to be a 1:30pm bus to New York city. He also said we ahould call...Read more
On February 14, 2017 SCHEDULE # 8262, LOS ANGLES TO LAS VEGAS I am on my way to Las Vegas ( Valentine's Day). The attendant Earl was very rude and unprofessional. He used profanity towards me Because someone sent me a singing happy telegram singing Happy Valentine's....Read more
Bolt Bus Bus Service Review
by Srgn2b #983076
Took a round trip from D.C. To NYC and back. On both buses the outlets didn't work and the wifi didn't work. What's the point of using this company without that. You can't advertise amenities that you don't actually have.
Short Review for November 27, 2016
by anonymous #962304
On a bus that left NYC at 8:45am. Broke down in southern nj and despite being told that another bus was coming we are still here at 4pm waiting. Should have been in dc 2hours ago. Customer service and driver have repeatedly lied about what to expect. Will seriously reconsider ever taking or recommending bolt again
Bolt Bus Sanitary Conditions Review
by anonymous #946101
The bus smells like a port-a-potty.
Bolt Bus Bus Service Review
by anonymous #921632
I work for bolt I make $460 after tax s a driver buses are dirty always stink..
This is what happened with Bolt Bus. Your company left my son stranded in Seattle, your customer service reps are RUDE and actively ENGAGED me in argument, talked over me and wouldn't give my any service whatsoever. I have requested REFUNDS but frankly I want more. I...Read more
Date: june 01 2016 Trip: boston to new york 1:30 pm departure Bus# 0823 Time of incident:~3:50 pm at half way food stop. The bus driver physically threatened me, insulted my intelligence, and also threatened to call the cops. He also appeared very agitated when I...Read more
Shantel Powell 2105 Columbia Ave Hyattsville, MD 20785April 7,2016 to whom it may concerns: my name is Shantel Powell I purchase 4 tickets for my family and I to travel to nyc on Friday April 8,2016 in the amount of...Read more
My family and i got to the station in the rain, we were kept in the rain while the driver was in the bus eating. All her passengers in the rain kids included, we eventually got going after putting our bags in the bag compartment. On getting to DC my bags had completely...Read more
DRIVING YESTERDAY ON ROUTE 38 IN MT. LAUREL, NJ, BUS # 0907 LICENSE PLATE K04-0298 (TEXAS), BUS COMPLETELY CUT ME OFF AND THEN PROCEEDED TO DELIBERATELY JAM ON HIS BRAKES WHEN I WAS BEHIND HIM. WHEN I WAS ABLE TO PASS HIM, HE TRIED TO SWERVE HIS BUS INTO ME TWICE. HE...Read more
Don't use them. Not only are their busses almost never on time, they have the most punishing rebooking/cancellation policy. You're charged an additional $4.75 for each rebooking and if the bus you change to is more $ than the original, you pay the extra. Fair enough, I...Read more
Greetings, I called about two weeks ago from today February 23rd and no dates were available for the time I wanted to change my ticket to, so the customer service rep suggested I change it to the last date available which at the time was March 2nd to avoid losing money...Read more