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Bolt Bus - DO NOT TAKE BOLT!!  HORRIBLE, RISKED PEOPLE'S LIVES, BROKR DOWN.
I am presently on this bus, and I urge people who are seeing this post to TO NOT TAKE BOLT unless they are suicidal. First, the bus left like 40 minutes late. Even though I called repeatedly and was given a different excuse each time, including how "the bus was en...
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1.0
I didn't like
  • Late arrival
  • Rude supervisor
  • Customer service department
#1049034
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My son and his friends were on there way to LA,Ca at the rest stop the driver was very rude he followed there around at the rest stop. He said they were about to smoke marijuana. Never seen smelled or anything of that nature. He said he has done it before so he know...
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1.0
#1048673
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Look on their Web site home page. "Bolt Bus Features" that they tout include Wifi and Plug-ins. I'm on Bolt Bus number 0871 on April 28, Boston to NYC, which has neither. Oh, and no AC today. 85 degrees in the cabin at least (an estimate). I sent them email asking for...
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Bolt Bus Sanitary Conditions Review

Bolt Bus
#1049649
2.7
5/20 9AM BOLT from PHILA to NYC. Overwhelming stench of urine from the toilet. Happened on another recent bus. I use BOLT a lot, but will switch to the MEGAbus now.
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Bolt Bus Bus Service Review

Bolt Bus
#983076
2.6
Took a round trip from D.C. To NYC and back. On both buses the outlets didn't work and the wifi didn't work. What's the point of using this company without that. You can't advertise amenities that you don't actually have.
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Short Review for November 27, 2016

Bolt Bus
#962304
1.6
On a bus that left NYC at 8:45am. Broke down in southern nj and despite being told that another bus was coming we are still here at 4pm waiting. Should have been in dc 2hours ago. Customer service and driver have repeatedly lied about what to expect. Will seriously reconsider ever taking or recommending bolt again
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Bolt Bus Sanitary Conditions Review

Bolt Bus
#946101
2.6
The bus smells like a port-a-potty.
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Bought ticket to dayton from columbus on the 6th to return on the 7. I was not able to make the return. Policy has it that a ticket needing any sort of modification must be done " at least 24 hours prior to the end-time ". Clearly my ticket nor myself at any time was...
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#1031729
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Metrolink train to LA Station broke down, stuck in the Antelope Valley Ca. Mountains going on 2 hours due to engine failure. I purchased a ticket for 415pm and the train still hasn't arrived to LA Station. I made a request to a full refund or a free next trip ticket....
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#1017139
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1:30 pm DC to NYC bus did not show. My group of 5 women a%ivre at the bus line before 1:00pm. At 1:17pm a Bolt bus driver for the Newark NJ bus informed all passengers waiting that there was not going to be a 1:30pm bus to New York city. He also said we ahould call...
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On February 14, 2017 SCHEDULE # 8262, LOS ANGLES TO LAS VEGAS I am on my way to Las Vegas ( Valentine's Day). The attendant Earl was very rude and unprofessional. He used profanity towards me Because someone sent me a singing happy telegram singing Happy Valentine's....
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3.5
I liked
  • Prices
  • Safe travels
I didn't like
  • Wi-fi is terrible
  • Disrespectful drivers and assistants
  • Late arrival
#1008351
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This is what happened with Bolt Bus. Your company left my son stranded in Seattle, your customer service reps are RUDE and actively ENGAGED me in argument, talked over me and wouldn't give my any service whatsoever. I have requested REFUNDS but frankly I want more. I...
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2.8
I didn't like
  • Rude driver
  • Customer service
  • Rude attendant
#930049
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Date: june 01 2016 Trip: boston to new york 1:30 pm departure Bus# 0823 Time of incident:~3:50 pm at half way food stop. The bus driver physically threatened me, insulted my intelligence, and also threatened to call the cops. He also appeared very agitated when I...
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Shantel Powell 2105 Columbia Ave Hyattsville, MD 20785April 7,2016 to whom it may concerns: my name is Shantel Powell I purchase 4 tickets for my family and I to travel to nyc on Friday April 8,2016 in the amount of...
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I liked
  • Price
#825756
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