Korin Tlb

Better security

Your security people needs to do their job better and more organized by letting people on the ferry. Their line of work is horrible. People have been waiting for over an hour but they let people from other lines go when they should of waited in line like the rest of us. They need better training for what they do. People have been going up to them and complaining.
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Preferred solution: Apology

User's recommendation: Do not ride the ferry.

Cindy B Tag

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Verified Reviewer
| map-marker Port Bolivar, Texas

Ferry

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Passes are completely out of control for the ferry. Waited hour and half going to Galveston because so many passes allowed to board before we did. Coming back, 42 cars allowed to board, and believe me they didnt look like workers or medical passes, before waiting in line cars. Tourists will not accept this bs.
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Pros:
  • Being able to go to galveston via ferry for kids

Preferred solution: Fair service

User's recommendation: Tourists need to speak up!

Mmm G
map-marker Bolivar Peninsula, Texas

Complaint

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It is absolutely ridiculous for a 6 mile ferry ride to take over a hour and 15 mins. The hold up was the staff loading and unloading the boat. They want to goof off and let 1 car off on this side, then 2 cars off in that side it is a game to them. The captain took 40 mins to drive 6 miles. Are you kidding me? 40 mins? Even with a ferry pass I missed a appointment and i built more than enough time in for the ride. It should take 30 mins tops to load, unload , and travel the short distance.. cmon yall stop wasting time.
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Cons:
  • Ferry ride

Preferred solution: Let the company propose a solution

User's recommendation: Drive around skip the ferry

1 comment
Guest

It is ridiculous!! They let every single lane go through but ours multiple times.

Not understanding their logic!!!! And also very rude workers.

Anonymous
map-marker Houston, Texas

I sat on that bridge on the Galveston side for 3 hours trying to cross to Bolivar

My family and I spent the weekend on Bolivar Saturday, June 21. We caught the ferry over to Galveston to have dinner and visit the Pleasure Pier. Had a great time. On the return trip, we sat on that bridge from 11:45 p.m. until 3:00 a.m. I thought maybe one of the boats had malfunctioned. I called the office to ascertain what was the hold up and was told, "Well its a lot of traffic and we only have one boat running". I asked why was only one boat running? The response was, "We had 5 boats running today and most of the crew worked 12 hours, so they had to go home". I said so the consumers have to suffer for your lack of employees and your mismanagement. So what started out as a great weekend on the beach, turned out to be a disaster because of the mismanagement of staff on the Bolivar Ferry. It is absolutely ridiculous that we had to sit on that bridge for 3 hours to get back to the Bolivar side. I doubt I will ever ride that ferry again. A serious look at your scheduling of employees and boats is definitely required. My understanding is the Ferry has been running for a number of years, so I would think management would know there would be increased traffic in the summer on a Saturday night.
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Arthur B Xoi
map-marker Reston, Virginia

Port Bolivar, Texas

Notice to all tourist that care to see Port Bolivar, Texas. It isn't worth the trip, the wealthy want to block all public access to the beach, as well as charge exorbitant fees to park on State beaches, save money, time and hassle and see other beaches in Texas open to the public. To add insult to injury the Ferry system is a disgrace, if you a dumb enough to get in line(big mistake) get ready to wait possibly up to three to four hours in Summer heat or winter cold. And they intend to close Rollover Pass, (big mistake) that is the only relief valve for Category 5 Hurricane flood water to vent, so perhaps the land owners will get whats coming when and if a Category 5 does hit Port Bolivar, FEMA money should be denied to any of them. If you do get to roll Over, dont use the Portapotty, they are a disgusting disgrace, and they ask you to pay for it adding insult to injury.
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Loss:
$100

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