Boingo Wireless Reviews
Boingo Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boingo Wireless has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; reviews cite high price and recurring connectivity failures, as seen in Boingo Wireless reviews.
Positive Feedback
Customers note company responses and apologies after issues, though these did not resolve problems for reviewers.
Negative Feedback / Risk Areas
- Frequent Wi‑Fi outages and login or password failures prevent access when traveling.
- Unhelpful customer service and slow or no compensation for lost service reflect common Boingo Wireless customer complaints.
- High price level and concerns about billing and refunds increase dissatisfaction.
Key Takeaways for Future Customers
- Expect potential service interruptions when you need internet access most.
- Prepare backup options instead of relying solely on membership or subscriptions.
- Document issues and ask persistently about refunds or compensation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boingo Wireless has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; reviews cite high price and recurring connectivity failures, as seen in Boingo Wireless reviews.
Positive Feedback
Customers note company responses and apologies after issues, though these did not resolve problems for reviewers.
Negative Feedback / Risk Areas
- Frequent Wi‑Fi outages and login or password failures prevent access when traveling.
- Unhelpful customer service and slow or no compensation for lost service reflect common Boingo Wireless customer complaints.
- High price level and concerns about billing and refunds increase dissatisfaction.
Key Takeaways for Future Customers
- Expect potential service interruptions when you need internet access most.
- Prepare backup options instead of relying solely on membership or subscriptions.
- Document issues and ask persistently about refunds or compensation.
Pie Town, New Mexico
No Wi-Fi connection
- - No service for 4 days.
- - Customer service couldn't help.
- - They said the issue is with the hotel.
- - I want compensation.
Havent had service in 4 days. I called customer service they couldnt help me.
They said it was the hotel I was staying at. J I need to get a compensation for this matter .
Customer service switch me to to 2 other reps who did not solve my problem either.
Panama City, Panama
BOINGO WIFI NEVER WORKS WHEN I NEED!
- - I had login problems with both accounts; passwords were correct.
- - Apology about system update did not solve issue; I had to pay for VIP internet.
I just use the service when I need, and always, everytime I travel, every time I need I get some problem.
First time, they gave me a riculous apologize, some problem about updated system, ok.
Then, I created two accounts( I have two accounts), what were working very well,
Then!
When I needed both accounts, not one, two accounts, neither of both was possible to be used, it was showing problem about login or password, and both were correct, I had to pay a vip room, to get to use internet, and I wanned to check the password, direct in the website(again), the website was accepting my passwords normally, like I expected.
I complained with them, and the same thing, APOLOGIZES that do not solve my problem neither my stress, and strangely they make my password do not work for both accounts, to make me beleave my password was wrong.
This was my second time, and it wanst just one account, it was two accounts.
This is ridicylous.
- I cant use when i really need
Preferred solution: my 27 dollars back, maybe next time you wont give me problem.
Los Angeles, California
NEVER GOT TO USE MY BOINGO ACCOUNT
- - Cannot use Boingo at the airport; accounts not recognized.
- - No password recovery option at the airport.
- - VIP room access allowed, but login still fails.
I travel every 40 to 60 days, this is when I need internet access in an airport, and every time when I need, I cant use my boingo account!
First time, they said me there was an update, cause that I had to renew my account, that is ok, then I created "TWO" BOINGO ACCOUNTS, in order to avoid problems again, and AGAIN, I COULD NOT use my boingo account, both of my accounts were not recognized at TOCUMEN AIRPORT, like I expected they asked appologizes(this never solve problems), and said I should have recoverred my password.
"THERE WAS NO OPTION TO RECOVER PASSWORD, THE AIRPORT JUST PERMITED ME TO USE MY ACCOUNT TO GET INTERNET ACCESS, and with no internt I couldnt recover my password, even so, Like I needed to use internet, I PAID TO USE THE VIP ROOM, and there I loged in the website, with my two accounts normally.
Apologizes do not solve my problem, mainly if all times I need to use, I have problem.!
- Awfull
Preferred solution: Let the company propose a solution
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