New Reviewer

BOINGO WIFI NEVER WORKS WHEN I NEED!

I just use the service when I need, and always, everytime I travel, every time I need I get some problem. First time, they gave me a riculous apologize, some problem about updated system, ok. Then, I created two accounts( I have two accounts), what were working very well, Then! When I needed both accounts, not one, two accounts, neither of both was possible to be used, it was showing problem about login or password, and both were correct, I had to pay a vip room, to get to use internet, and I wanned to check the password, direct in the website(again), the website was accepting my passwords normally, like I expected. I complained with them, and the same thing, APOLOGIZES that do not solve my problem neither my stress, and strangely they make my password do not work for both accounts, to make me beleave my password was wrong. This was my second time, and it wanst just one account, it was two accounts. This is ridicylous.
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ID
#1258793 Review #1258793 is a subjective opinion of poster.
Location
Panama City, Panama
Product
Boingo Wireless Account
Cons
  • I cant use when i really need
Reason of review
Poor customer service
Loss
$27
Preferred solution
my 27 dollars back, maybe next time you wont give me problem.
New Reviewer

NEVER GOT TO USE MY BOINGO ACCOUNT

I travel every 40 to 60 days, this is when I need internet access in an airport, and every time when I need, I cant use my boingo account! First time, they said me there was an update, cause that I had to renew my account, that is ok, then I created "TWO" BOINGO ACCOUNTS, in order to avoid problems again, and AGAIN, I COULD NOT use my boingo account, both of my accounts were not recognized at TOCUMEN AIRPORT, like I expected they asked appologizes(this never solve problems), and said I should have recoverred my password. "THERE WAS NO OPTION TO RECOVER PASSWORD, THE AIRPORT JUST PERMITED ME TO USE MY ACCOUNT TO GET INTERNET ACCESS, and with no internt I couldnt recover my password, even so, Like I needed to use internet, I PAID TO USE THE VIP ROOM, and there I loged in the website, with my two accounts normally. Apologizes do not solve my problem, mainly if all times I need to use, I have problem.!
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ID
#1253341 Review #1253341 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Boingo Wireless Account
Cons
  • Awfull
Reason of review
Bad quality
Loss
$27
Preferred solution
Let the company propose a solution

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