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- No ability to cancel order before it ships
- Poor delivery
- No ability to track order
Reason of review
Problem with delivery
Easy to purchase but horrid returns
I ordered two dresses from this website and it took 3 weeks to arrive. I was under the impression that it was an American based store however when the package came with all Chinese writing I knew I was gonna have a bad time. The first dress was so small it certain areas and super loose around the neck and the seams in the back didn’t line up so the dress looked as though when the zipper was attached the material shifted on one side so it was higher on one side than the other. The second dress appeared to be a romper with a cape on the site however one in front of me was just a sheet looking thing that had a tacked spot in front to loop a strong through to then tie around your neck. Also the slit opening came all the way up to the chest and there was nothing else underneath therefore gave the world a show and could only really be used as a swim suit coverup. Both items had really strong chemical smells as well. As soon as I was done laughing at how ridiculous I emailed the customer service and two days later was met with a response asking for what exactly was wrong. I explained myself and then three days later they replied asking for photos on the problem. Keep in mind that the return window is 15 days. I replied with pictures and got no response. So I started a new thread email on a different account and they asked what was the issue and I was met with them asking what the issue was and what the confirmation number was. After that I got no reply. They’re basically a scam website so stay away from boho factory! All they’re Instagram pictures are stolen or from the moderators but they definitely do not match what comes through the mail. They didn’t even include a packing slip or doctumentation of purchase in the package
- Terrible customer service
- Return policy in lieu of response time
- Poor quality
Reason of review
Poor customer service
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