Bogs Footwear
Bogs Footwear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bogs Footwear reviews: 2.5 star rating from 3 reviews, consumers mostly dissatisfied. 50% would likely recommend. Rating split unfavorable 67% / positive 33%.
Key Takeaways for Future Customers
- Prefer buying in store rather than online when possible.
- Expect possible customer service issues and read reviews on customer complaints first.
- Check charges carefully to catch billing duplicates and follow up on refunds fast.
- Watch for product quality concerns like leaking or cracked soles despite high price level.
Negative Feedback / Risk Areas
- Repeated reports of rude or unhelpful customer service representatives.
- Multiple accounts of double charges and billing errors during online orders.
- Product failures: leaking, cracked soles, poor stitching and seam leaks.
- Refunds and returns described as slow or difficult.
Positive Feedback
Some customers call the boots comfortable and nice; one report noted responsive replacement of insoles and bonus socks. Reviewers value product variety and store location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bogs Footwear reviews: 2.5 star rating from 3 reviews, consumers mostly dissatisfied. 50% would likely recommend. Rating split unfavorable 67% / positive 33%.
Key Takeaways for Future Customers
- Prefer buying in store rather than online when possible.
- Expect possible customer service issues and read reviews on customer complaints first.
- Check charges carefully to catch billing duplicates and follow up on refunds fast.
- Watch for product quality concerns like leaking or cracked soles despite high price level.
Negative Feedback / Risk Areas
- Repeated reports of rude or unhelpful customer service representatives.
- Multiple accounts of double charges and billing errors during online orders.
- Product failures: leaking, cracked soles, poor stitching and seam leaks.
- Refunds and returns described as slow or difficult.
Positive Feedback
Some customers call the boots comfortable and nice; one report noted responsive replacement of insoles and bonus socks. Reviewers value product variety and store location.
Media from reviews
Terrible online experience and terrible customer service!
- Ordered two pairs; an error message appeared after retries.
- Two identical charges cleared; fraud reported and I will not buy again.
I ordered two pairs of boots. An error message popped up saying to try again.
I tried again. The same message appeared. I considered using a different card but decided to just call my bank on the next business day to see what the problem was. I called the bank a couple days later and there were two identical charges that had cleared for Bogs.
I called customer service and spoke to Kevin C who denied any issues with their website or anything wrong on their end and told me I had to just resolve it with my bank. I asked for his boss and he claims he doesnt answer to anyone but himself. Apparently, Kevin C is everyone at this company. He was not willing to look into anything on their end at all and refused to give me to anyone else who might be more helpful.
By the way if he is the manager why when I called twice was he the one picking up the phone? If Kevin C is so high up in his department you would think he would have better things to do than answer all the calls coming in. Seems like their e-commerce department is sketchy. I now had to report the charges as fraud and give the name of who I spoke to at the company and explain the unwillingness to look into the problem.
I also have to wait for a new card to come in the mail.
Thank you bogsfootwear.com for such an awful experience. I will never buy from this company.
User's recommendation: If you have to purchase from them don’t purchase online only in store.
Not a review. Just want to make certain of my order!
Wanting to make sure that I ordered Snowday. 11 slipper cozy at the sale price.
Please let me know. I am 86 years old and always loved Bogs.
User's recommendation: Great and comfortable shoes. It is like walking in heaven.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Sole of Boggs boots are cracked
Bottom sole cracked
Feet got wet I can't work with wet feet
This problem affects my safety and. Y livelihood for myself and my family and job
Preferred solution: Full refund
User's recommendation: Sell better quality boots
Guelph, Ontario
Terrible customer service guy, I tryed ordering on line and applied for the $15 credit for giving my email for adds, when I was to pay the $15 disappeared, customer service was no help at all actually
Customer service didnt help at all this is the second time dealing with him, I will not plbuy Boggs ever again because of him
User's recommendation: Do not buy Boggs, if u need customer service the guy is very rude and not helpful
Duluth, Minnesota
Insoles
My kids insoles of their brand new boots kept wrinkling up and coming out and they made it right by sending replacements and two pairs of socks as a bonus.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoots leaking
- Bought Nordstrom boots eight months ago.
- They are leaking now.
- The leak causes a strong odor.
- I paid too much for these to last eight months.
Hello I bought some boots from Nordstrom 8 months ago and noticed they are leaking now I do not see any holes tears or any damage but they are most definitely leaking. Because of the leaking the boots stink and making me stink.
I mean a really bad odor. There is something that should be done about this I paid too much money for these to last 8 months
La Crosse, Wisconsin
Second pair just the same
Second pair of bogs -72 winter boots to fall apart at the seams and leak. Now they will do anything and that's 3 pair in one year
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoorly stitched boots
I purchased the boats at the end of December for my grandson and in four months they fell apart!! can the company help as they were pretty pricey ??
Detroit, Michigan
Product failure
Stitching failed on bogs safety toe boots. They said they will send me new ones. Well see.
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError on my purchase went twice
- Double charge of $67.50 for boots and kickers; customer wants one canceled.
- Card name differs: Antoinette Ishinaga vs Quintana.
Hello my name is Antoinette Ishinaga I just purchase the boots and kickers for $67.50 and it went double purchase twice when I wanted just once on my purchase. Only just $67.50 of two shoes.
My computer was frozen and I thought it wasnt working. If you can please cancel one out from my order.
My card has a my name with Antoinette Quintana.
Ishinaga is my marriage name. I hope you can help me as soon as possible.
Thank you
- Nice boots
- Went into error doubled purchase instead
Preferred solution: Dispute to cancel 1 item that I didn’t extra purchase
Bad customer service
- Address form issues caused repeated checkout attempts.
- Charged six times more on Visa; customer service gave no apology.
I tried to get my kids boots from Bogs on line. First, I had to try at least 10 times to type in my address correctly (for some reason, they have the address matches Visa address form issues) and finally the order went thought.
However, they charged me 6 times more on my Visa which it never happens when I buy products on line with other companies. I sent the email to Bogs and customer service is just bad.
The representative just tried to explained and wrote long email without saying sorry for this inconvenience to customers neither the coupons or discounts, not type my name back. This may not be a big problem, but it shows the attitude that company towards the customers.
- Nice boots
- Poor customer representative
Preferred solution: Price reduction
False advertisment
- Boots ordered as knee-high arrived midcalf.
- No email confirmation or receipt; barcode on box; seeks partial refund.
I ordered a pair on knee high boots online and when I got them the were only midcalf. Not only that but I never received an email conformation, and the boots never came with a receipt or order number and all I have to work with is the barcode on the box.
Not impressed. I believe I am due for a percentage of my purchase back in return for this hassle and the lack of professionalism I've endured.
Bogs Footwear Classic Boots Review
Bought my bogs about a month ago starting to come apart on the back not cool for what they cost and they came highly recommended
Seattle, Washington
Bogs footwear quality
- Tillamook Bay shoes crack at the top rubber where they bend.
- Automated returns are unclear and the Portland office is hard to reach.
I have owned several pairs of mens bogs footwear. Currently I have Tillamook Bay.
This is the fourth pair that have cracked on the top rubber where the shoe bends from walking.They have replaced the shoe before, but folks need to know there is a quality issue. Their new automated email return system is also hard to know if the email was sent back to them. It says nothing when to hit the submit button. VERY FRUSTRATING.
Don`t try to contact their home office in Portland Oregon. No one picks up the phone there.
Maybe they are on their way out, since I feel I am not alone with having poor quality issues with their rubber waterproof shoes. Buyers beware.
Odd dimensions and BAD CUSTOMER SERVICE.
- Boots won't fit over calves; they are wide; I planned to return both.
- Invoice lacks a return label or phone; refund shows processed but no credit.
Wanting to finally get some quality rain boots, I ordered two sizes of Bogs women's boots knowing that I would send one back. When they arrived I couldn't pull the boots up over my calves (admittedly a little large, but I have never had this issue with any other rain boot) and the foot was wide and reminded me of duck feet.
Needless to say, I was sending both back. However, the "invoice" that comes with the boots is more like a printed sheet of paper with NO phone number, NO return label (they advertise free shipping & returns!) and the only directions for returns is to make why you're sending them back. That's it. SO after going and looking up the number and calling I was told I would get a shipping label sent to me "by tomorrow." I just received an e-mail yesterday afternoon saying my refund had been processed and giving me a confirmation.
There is no credit on my card and I have checked with the bank and there is no error on their part.
So, now I have to get back into it with Bogs for them to actually give me my money back. Never again.
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