Body XChange Fitness Spa Reviews
57 CLAIMED LOSSES
3 TOTAL REVIEWS
1.2K PAGE VIEWS
I would just like to know what the "enhancement fee is"..my membership was over in march and has been on month to month since then. I went to BX last week to cancel my membership. The girl told me there would be one more payment which is on the 19th. I accepted that with no argument. However, when I went to my bank I was over drawn $55 because an "enhancement fee" was processed from BX. The same day I cancelled. I just want to know what it is. I was no longer on a contract and month to month for several months. I called them the next day and was told a manager or supervisor would be contacting me, it has been 5 days and I have to hear from them.
Reason of review
Poor customer service
Let the company propose a solution
Watch out for Body XChange!!!
This gym advertised for months on tv about a no-contract gym for only $9.99/mo. When signing up in Simi Valley they told me they would have classes such as Zumba, kickboxing. This gym did not open when it was originally told it would. Once opened, they did not send new members information that the gym had opened. I found out when they started taking monthly fees from my credit card account. When I called to ask about the class schedule, I was then told that there wouldn't be any classes at this location!!! Why did I sign - up then? When calling the corporate office - Bakersfield - for a refund I was told that the gym opened late, but I should have known that it was open. (Do I have a crystal ball?). I was also told that Fernando, the man who signed me up and lied to me about classes, was only a temp. and they don't know why I was told they would have classes. I asked to close my membership and for a full refund, since I had not participated, was lied to about their products they have and was never told the gym had openned. I was denied! I am taking this to the BBB for resolution. If anyone else has experienced this type of treatment and lack of customer service I suggest that you also file a complaint with the Fresno BBB.
Los Angeles, California
Body XChange (Bakersfield, CA) Has Unfair Contracts & Collections Policies
My wife signed up for a 3 year membership with the understanding that it would not be a problem to cancel the contract if she stopped commuting to Bakersfield or we had a baby. After using the gyms for 1 year both happened and she is now a stay-at-home mother. In March I communicated with Body XChange about settling the account. They wanted me to pay $400 to bring it current and cancel it. We had just had a baby and did not have the money at that time. Soon a credit agency was billing us for this amount. I paid it. Now, the credit agency is billing us for almost $2,000 for the remainder of the contract plus interest. Body XChange claims we missed the window to deal with them and now must deal with the collection agency and pay the full amount. I am disgusted at the way this company has refused to be reasonable when they claimed to be so flexible when she signed the contract. They expect us to pay them $2,000 for absolutely nothing. We cannot afford it and feel screwed over by their aggressive, take-no-prisoners policies. They have converted happy customers into angry detractors.
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