map-marker North Haven, Connecticut

Wrong mouldings

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I ordered BSM for a 2012 F250, what was sent were mouldings for a 2017 F250. the site states that the mouldings for the 2012 are the same as a 2017 so that's what they send me. I cannot get anyone to call me back, on the phone for hours on end. Ford retooled the F250 and up in 2017 to make the rear doors 40 " long. the rear doors on the proceeding years were 351/4 inches long. Therefore the rear door mouldings are too long for anything under 2017, but their website states that the rear mouldings at the same size from 2005 to 2017.....Good Luck!!! No customer service, Rep hung up on me... I'm not entering another 50 words just to make your site accept my complaint. you need to uinderstand when you represent something online you need to stand behind it or at least admit there is an error. Please have the commen sence to correct your sit so that it properly represents what you are selling?
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  • Quality of the product
  • It was the wrong product
Reason of review:
Poor customer service

Preferred solution: Full refund

David Chisholm
map-marker Phoenix, Arizona

Did not stand behind their molding sold me custom automotive side molding and the sold me a product that did not adhere beyond the first two weeks and would not repair or replace, and instead insisted it was instal error that caused it. I've installed May brands of molding and accessories in the past, where double-sided tape was the contact, never have I ever had this extent of an issue in any other product. I strongly feel that bodysidemolding is using very cheap or untested adhesive tape on their products, then side-steps their so-called warranty, claiming customer instal error. The tape disappeared from the molding altogether, where the applied it prior to shipping it out to me. Anyone who has worked with quality adhesive tape, knows it is a very strong bond in just seconds after instal. This doesn't happen!! Do NOT trust They are not trustworthy and you will likely be very disappointed in the end as I was.
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