Eric C Fgl

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Return Policy

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To return my purchase would have cost a 10% re-stocking fee plus $25 shipping at my expense (lowest rate via UPS). This is just for some acrylic cups. Philosophically, I like to support independent vendors (as opposed to Amazon), but the Diamant/Bodum return policy basically makes my purchase unreturnable. My reason for wanting to return was that I found cups I liked BETTER at Crate & Barrel for HALF the price.
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User's recommendation: Buy only if you're sure you won't want to return.

Anonymous
map-marker Minneapolis, Minnesota

The do not have a customer service department

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My product was delivered by Fed ex opened and resealed. Fed ex labeled it that they resealed it. My espresso cups and saucer box was opened and all the cups were removed (stolen- not the first time Fed ex has done this)I called Fed ex and they said I had to contact Bodum. I sent my email and have not received any response. So I am out my $74. Will never buy from Bodum again
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User's recommendation: Don’t buy from here

Anonymous
map-marker Broomfield, Colorado

Replacement glass

I would like to call to discuss broken glass on Bodum item. Please have someone call my number: 303.549.0791
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Annette M Vvu

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Verified Reviewer

No answers to 4 emails

NO CONTACT AVAILABLE FOR CONSUMERS! COVID IS A **TIRED** EXCUSE! IVE REQUESTED AN EMAIL & LEFT PHONE NUMBER - NO RESPONSE **AGAIN**!! NO RESPONSE TO 4 EMAILS!
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Preferred solution: INFORMATION ON A BODUM GIFT…

User's recommendation: BOYCOTT!

Terrence H Wvt

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Defective product and awful return policy and customer service

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Do not purchase from Bodum. I received the Bistro burr coffee grinder which has a gap between the grinds catcher and the grinder itself so the grinds spill out everywhere. I was told that rather than this being a defect, its how they designed it and for me to put water in my coffee beans to make them not spill out. Ridiculous. They also expect me to pay for shipping back for their defective product plus a 10% restocking fee. Im NEVER buying anything from Bodum again. Customer service rep Diamant was also zero help and has dragged their feet the entire time.
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Loss:
$20
Cons:
  • Defective products
  • Awful customer service

Preferred solution: Full refund

User's recommendation: Do not buy

1 comment
Guest

Similar thing happened to me - I received a completely defective product and they are refusing to send me a functioning one!!!!!

Annette M Vvu

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| map-marker Corvallis, Montana

No response to emails regarding gift

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No response to emails re inquiry regarding giftNo phone support. For such a good company, customer service help is abysmal.
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1 comment
Annette M Vvu

Sorry, but your suggestions, which have been tried several times, are fruitless.The phone number pleads Covid for their inability to answer calls, & refers callers to email - TO WHICH THEY NEVER RESPOND!!

Anonymous
map-marker Toronto, Ontario

Horrible - DO NOT ORDER

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Please do not order online.

I received a damaged product and though I contacted them immediately, they are reviewing the situation (they are also unsure of the time frame of when it will be reviewed and resolved). I am confused on why as a customer that has paid and should be receiving a product that is fully functioning, I am waiting even longer for the possibility of a fully functioning product to be sent.

Is that not a right that I have as a paying customer?

I attempted to return the item because I am not impressed with their customer service. They have let me know that they cannot allow me to return the product because it is damaged!

But the item came damaged!!! I am confused!!!

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User's recommendation: DO NOT ORDER

Torri C Uzp
map-marker Center Ossipee, New Hampshire

2 broken bodum frothed

good morning , I have 2 bodum frothers. Both broken 1 bought no warranty the second bought with warranty. I have 1 receipt. both purchases within last 6 months. What do I do please.
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Beth Dad

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No Reply for Damaged Mugs

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Original review Sep 27, 2022

I would rate this company a ZERO if I could! Worst customer service ever.

BE CAREFUL, DO NOT ORDER FROM THIS COMPANY! I purchased a set of 6 double walled glass bistro mugs, 4 are fine and the other 2 are damaged. I emailed the company same day I received them, they replied and asked for photos, which I sent them the very next day. I have never heard from them again, I've emailed them, I've called, but their outgoing messages say to email them (there isn't a person you can talk to).

They have simply ignored me now. I'm so disappointed, I wish I had seen the negative reviews prior to ordering the mugs. I was willing to send the 2 mugs back for replacements, but now I just want a full refund for the entire set, I refuse to keep these mugs. With my luck, I may not have a choice, I may have paid for 6 mugs but only have 4.

I did submit a claim with the Better Business Bureau (BBB), so I'm hoping to have this issue resolved with their help. It's not about the money or how much I spent, it's about this company's integrity, which they have none - ZERO!!

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Loss:
$67

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THIS COMPANY

Anonymous
map-marker Cologne, North Rhine-Westphalia

Ware ist nicht angekommen. kundenservice- keine antwort auf mails. telefonisch geht keiner dran.

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ware ist nicht angekommen. geld wurde nicht erstattet. kundenservice- keine antwort auf mails. telefonisch geht keiner dran.
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Shiane Zzy
map-marker Beaverton, Oregon

New grinder not working

Motor works sounds funny. Grinder is plugged but can't get unplugged. Just doesn't work. Can't find or clean the plug
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User's recommendation: Not buy.

Irene R Wsx

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Verified Reviewer

French press

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My French press pot cracked I need a replacement it holds around 32oz.Irene Richardson 462 Joy Drive Hampton Virginia 23666 7****45525
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Preferred solution: Deliver product or service ordered

Parmis M Owj

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Damaged Bodum Order

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Damaged Bodum Order

My Bodum grinder stopped working one day in May, just a few months after purchasing. I called the customer service and the automatic voice machine said that I should email my message because of pandemic.

I emailed them and my request logged as #302144. They asked me for an address and a video of my problem. I sent the video and address. They didn't do anything after that, and no response.

I sent new requests that logged as #305080 and #303705.

They just answered that I should not send more request.

Now, we are in middle of July and after two months, I have not received any support and service from Bodum company.

I was a Bodum customer for many years and have many of its products.

I bought this item from Bodum site with #40018**** number.I tried to upload that video here, but I got error. They have my video if they want to look at it.

Calling Bodum customer service, just forward me to sending email.

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Loss:
$150

Preferred solution: Full refund

User's recommendation: Be aware of warranty and customer service supports.

Irene R Wsx

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| map-marker Hampton, Virginia

French press

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Can't complete anything I start for service telephone no one working email keeps leaving the page I need a replacement for my French press pot
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Tim P Hqu

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Great machine of you like to tinker on junk

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This little thing is not without some advantage. When you are tempted to watch TV with a great cup of joe it is sure to get you off the couch and Into the garage for regular maintenance and repair.

It needs to be unclogged every second use if you use the fine grind option. They could have made it quick and easy to clean, but these pesty little clogs keep you active and off the couch. Todays activity was thanks to the switch falling out. I would have watched TV all evening if this thing was built well.

Im actually Looking forward to my next repair. Thanks Bodum. And thanks from my wife too. No more sharing the remote.

She loves it.

Might buy more junk from you when Im older. I dont want to get lazy.

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Pros:
  • Design
  • Glass bowl
  • Size
Cons:
  • Junk build quality

Preferred solution: Nothing. Just warning others.

User's recommendation: Consider carefully