Bibiana Yuz
map-marker Newnan, Georgia
#4391898 
Report Review
Reply as Company

Lack of customer service

1.8
Don't bother filling out the warranty card. They do nothing with it. Make sure you keep your invoice with the order number in a secure location. Without it your warranty is junk. Don't pay any attention to the statement that they answer all emails within 24 hours. That is BS.
View full review

User's recommendation: Make sure you ,eep your invoice with the order number is a safe place.

Comment
Helpful
Resolved
Razvan C Bmd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#3907786 
Report Review
Reply as Company

Resolved: It seem I bought a "Cool" product instead of a Cooler - Unreliable, unnecessary complex electronics, lack of customer service

3.3
Bodega Cooler - It seem I bought a "Cool" product instead of a Cooler - Unreliable, unnecessary complex electronics, lack of customer service
Bodega Cooler - It seem I bought a "Cool" product instead of a Cooler - Unreliable, unnecessary complex electronics, lack of customer service
Updated by user Sep 30, 2022

Company fixed the issue and I have been provided with full refund. It's not Bodega that resolved the case.

It's probably another X chinese subdivision that sells the same product under a different name.It's Wayfair that agreed to completely refund the product. The customer client Wayfair is TOP NOTCH !.

Original review Aug 31, 2022
Bought from Wayfair a BODEGA Cooler: 48 Qt. 12 Volt Dual Zone APP Control Car Refrigerator,Portable Freezer,12/24V DC And 100-240V AC For Outdoor, Camping, Travel,RV by BODEGA Paid almost 800$ Shipped from USA by Bodega and received a used open box and returned one. Then good luck to talk with somebody from Bodega ! Their "Professional" email received over the Facebook chat at some point, looks like ...@outlook.com and the issues that was addressed was cited from the manual. Technical problems with controlling the ttemperature, started to be enough serious to want returning the unit. Since I mentioned this, I have no other response from Bodega. Waiting from Wayfair an answer about this case for a product that fail to deserve my money, even as used. I'll follow up about he devellopings.
View full review
Loss:
$790
Pros:
  • Interesting and useful products
Cons:
  • Lack of customer service
  • Bad engineering solutions for their products

Preferred solution: Full refund

User's recommendation: Buy only with a clear retunrning policy (from Amazon, etc)

Comment
Helpful

Companies Similar to Bodega Cooler

Electrolux reviews and complaints

Electrolux

1.5
387 Reviews

“The cleaning robot is oxidized because of a rubber strip. The customer service of the original Taiwanese...“
Dometic reviews and complaints

Dometic

1.9
287 Reviews

“I recently bought Domestic water heater for a trailer trailer, to replace my old one. My old Domestic...“
Soleusair reviews and complaints

Soleusair

1.7
222 Reviews

“I plugged it in the whole thing messed up my outlests and and fried its own. It will not plug into...“
Goodman Manufacturing reviews and complaints

Goodman Manufacturing

1.9
172 Reviews

“New unit installed 9/19/2022 Stop working May 2023 Replaced compressor 6/2023 Throughout May...“
See more Appliances and Electronics Businesses ›