Bibiana Yuz
map-marker Newnan, Georgia

Lack of customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Don't bother filling out the warranty card. They do nothing with it.

Make sure you keep your invoice with the order number in a secure location. Without it your warranty is junk.

Don't pay any attention to the statement that they answer all emails within 24 hours. That is BS.

View full review

User's recommendation: Make sure you ,eep your invoice with the order number is a safe place.

Resolved
Razvan C Bmd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: It seem I bought a "Cool" product instead of a Cooler - Unreliable, unnecessary complex electronics, lack of customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bodega Cooler - It seem I bought a Cool product instead of a Cooler - Unreliable,...
Contains 1 confidential file for company representatives
Updated by user Sep 30, 2022

Company fixed the issue and I have been provided with full refund. It's not Bodega that resolved the case.

It's probably another X chinese subdivision that sells the same product under a different name.It's Wayfair that agreed to completely refund the product. The customer client Wayfair is TOP NOTCH !.

Original review updated Aug 31, 2022
Bought from Wayfair a BODEGA Cooler:
48 Qt. 12 Volt Dual Zone APP Control Car Refrigerator,Portable Freezer,12/24V DC And 100-240V AC For Outdoor, Camping, Travel,RV by BODEGA
Paid almost 800$
Shipped from USA by Bodega and received a used open box and returned one.
Then good luck to talk with somebody from Bodega !
Their "Professional" email received over the Facebook chat at some point, looks like ...@outlook.com and the issues that was addressed was cited from the manual.
Technical problems with controlling the ttemperature, started to be enough serious to want returning the unit. Since I mentioned this, I have no other response from Bodega.
Waiting from Wayfair an answer about this case for a product that fail to deserve my money, even as used.
I'll follow up about he devellopings.
View full review
Loss:
$790
Pros:
  • Interesting and useful products
Cons:
  • Lack of customer service
  • Bad engineering solutions for their products

Preferred solution: Full refund

User's recommendation: Buy only with a clear retunrning policy (from Amazon, etc)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article