Boca Recovery Center Reviews
Boca Recovery Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boca Recovery Center reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recent recommendations advising against using the facility.
Positive Feedback
The finance representative, TED, processed a full refund, showing responsiveness on billing and refunds in that instance.
Negative Feedback / Risk Areas
- Failures in checking or accepting prescribed medications led to immediate checkout and are a common Boca Recovery Center customer complaints.
- Staff misrepresentation about services and lack of due diligence regarding medications.
- Reported safety concerns about the neighborhood around the facility.
Key Takeaways for Future Customers
- Confirm medication acceptance in writing before arrival and verify customer service responsiveness.
- Tour the location in person and ask about refund policies and billing before committing.
- Consider other options if safety or medication needs are critical, and review Boca Recovery Center reviews first.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boca Recovery Center reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied, with recent recommendations advising against using the facility.
Positive Feedback
The finance representative, TED, processed a full refund, showing responsiveness on billing and refunds in that instance.
Negative Feedback / Risk Areas
- Failures in checking or accepting prescribed medications led to immediate checkout and are a common Boca Recovery Center customer complaints.
- Staff misrepresentation about services and lack of due diligence regarding medications.
- Reported safety concerns about the neighborhood around the facility.
Key Takeaways for Future Customers
- Confirm medication acceptance in writing before arrival and verify customer service responsiveness.
- Tour the location in person and ask about refund policies and billing before committing.
- Consider other options if safety or medication needs are critical, and review Boca Recovery Center reviews first.
Boca Raton, Florida
No due diligence about medications accepted
- - Clobazam/Onfi promised but not accepted at check-in.
- - Two people, including Mike, gave verbal approval.
- - Clobazam not accepted; different med proposed.
"UNRESOLVED" to date. We are seeking reimbursement for expenses from Boca Recovery due to their misrepresentation/lack of due diligence.
We are awaiting a response from the owner. To date, we have not heard anything, but understood that owner "may" be inclined to reimburse us for our unnecessary expenses.
Don't waste your time with this facility/recovery center, Boca Recovery Center. They don't do their due diligence re: confirming medication acceptance, Benzos, we checked in, in advance and we were told they would take Cobazam/Onfi medication.
They said (2 individual's including owner's brother, Mike over the phone) said it would be allowed which they obviously didn't know what the medication was b/c they didn't even Google it, which is the most "simple" thing to do even if management isn't coordinating oversight.
When we arrived and went through their check in procedures, we assumed all was set up. However, Clobazam was not an accepted medication and they wanted to change it to a different one that did not work, and we ended up checking out the same night we checked it in. SAD.
Also note it's a VERY bad neighborhood. When we arrived that day there were police there arresting someone hanging outside that facility, should have known better, no coincidences, was out of control.
DON'T waste your time at this facility, and don't believe what you read on their website. No accountability from brother or owner of business.
Look elsewhere!!
Thanks to TED the finance rep, all monies were refunded, but false (ignorant) misrepresentation by owners brother Mike. Icky location, don't waste your time!
- Lack of oversight by management to education intake personnel
Preferred solution: Apology and change to education (or educating the people on the phone re: intake including Owner's brother who said they'd accept medication Onfi/Clobazam) of people over the phone taking medication intake. No oversight, should be owner's responsibility.
User's recommendation: Don't bother, no due diligence, tour the place, no responsibility for what they say!
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