Mariah G Mro

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| map-marker Chesapeake, Virginia

Terrible Service and Wig quality. Refund/Replacement Needed

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Bobbi Boss - Terrible Service and Wig quality. Refund/Replacement Needed
Bobbi Boss - Terrible Service and Wig quality. Refund/Replacement Needed - Image 2
Bobbi Boss - Terrible Service and Wig quality. Refund/Replacement Needed - Image 3
Bobbi Boss - Terrible Service and Wig quality. Refund/Replacement Needed - Image 4
Bobbi Boss - Terrible Service and Wig quality. Refund/Replacement Needed - Image 5
Contains 1 confidential file for company representatives
Updated by user Jul 30, 2024

this has been a terrible experience over all. They have not resolved my problem in any way.

They offered to have me print out a label to mail the wig for inspection, but they never responded when I asked how long the process takes, or what happens if they do/don't find defects in the wig.

Overall, I am still out of $175 with a wig that has lace continuing to tear and rip. This has been a terrible experience.

Original review Jun 27, 2024
I spent $176 on a Bobbi Boss wig that I have ordered from Joe's Beauty Supply. I have worn this wig a dozen times before.

As soon as I went to wear it, the lace started to rip. I've been wearing lace front wigs for 10 years, and I have never seen lace ripped this bad before, and quality this poor. I reached out via email with photos of how damaged the wig was, and to request a refund, or a replacement, and they just forwarded me to Bobbi Boss directly. They said I would have to take it up with them.

I have not gotten a response from either Joe's Beauty or Bobbi Boss, after spending $176 on a wig I cannot wear. I have called the Bobbi Boss line 4 times. Once on Tuesday, and Wednesday, and twice today. Both times I called today, the operators told me they're on lunch.

First it was 11:30am-12:30pm, and second time was told it's 12:30pm to 1:30pm. Unless they answer and help provide a solution to my problem, DO NOT SHOP WITH THEM OR BUY FROM THEM!
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User's recommendation: Check for similar products being sold by other manufacturers before buying from Bobbi Boss. If you have any order or product issues, solutions are difficult to come across

1 comment
Guest

So are you walking around bald headed or did you put your old dusty one back on?

Susan R Wks

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Verified Reviewer

Dissatisfied with wig

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Original review updated Sep 02, 2021

Advertised as 100% human hair wig on tag, and it is not as verified by 2 hairdressers. I was told that I could highlight the hair which it wouldnt take and cut bangs, which was false as it has a middle seam creating a part and wouldnt allow for bangs to sit naturally on forehead. Therefore, the wig doesn't fit my needs.

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Loss:
$100

Preferred solution: Let the company propose a solution

User's recommendation: False advertising

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