Ask questions, give clear information, inspect your vehicle after repairs

Dec. 30, 2019 dropped my Ford F-150 at Bob S. Walton, KY due to a brake system fluid leak. Mechanic said master brake cylinder needed replaced, I OK'd the repair. Upon picking up the truck I was told that the leak was only a brake line leak which was repaired at a substantial lower cost than a Mast. Cyl. replacement. Give 5 stars for honesty. However, attention to detail I rate 2 star. 2 years ago all original steel brake lines were replaced with Copper-Nickel Coil Brake Line, so they repaired the line with steel line. Why? Also, all 4 wheel hubs were in the floor board rather than installed on the wheels after having bleed the brake system; also, the driver's windshield wiper had a securing clip up (very easy to see when in the driver's seat) meaning that the wiper could have come off when in use. The lack of installing the brake hubs, and missing the windshield wiper are minor, but failure to repair the brake line with same line as existed is a problem. What they didn't miss was a whole truck inspection for potential additional work. But, its really a good thing to know of additional problems that affect your vehicle's performance and safety. Lastly, the brake line leak was repaired quickly after they received my OK.
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ID
#1751388 Review #1751388 is a subjective opinion of poster.
Service
Bob Sumerel Tire And Service Brake Line Repair

Don't trust

Have been to Bob Summerel Tire Ridge Rd. store several times over the years to have flats repaired. They have NEVER repaired a flat. They always tell you the tire is punctured on the side and cannot be repaired and try to sell you a new tire. When they show you where the puncture is it always in a place where a tire would NEVER get a puncture under normal driving conditions, and would require a deliberate act to get a puncture. Have I ever witnessed an employee deliberately slicing a fixable tire? No. But when the same thing happens EVERY time you go there for a flat tire repair.....
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1 comment
#1356063

No offense, but this complaint is ludicrous. Sidewall punctures happen regularly, are not repairable, and do require a new tire.

I have lived and worked in the Pleasant Ridge area for almost 7 years and I can attest to the condition of surface streets in that area being bad enough to cause regular sidewall punctures, especially if you are the kind of driver who doesn't avoid potholes or torn up spots on the streets.

I would suggest driving more carefully. Don't take out your issues on a business that's trying to keep you and your vehicle safe while on the road.

ID
#1080090 Review #1080090 is a subjective opinion of poster.
Service
Bob Sumerel Tire And Service Tire Repair
Reason of review
Bad quality

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