Bob Sumerel Tire And Service
Bob Sumerel Tire And Service Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Customers rate Bob Sumerel Tire And Service highest for customer service and reliability, note medium pricing, and report dissatisfaction with the website. Recent reviews praise honesty but cite poor attention to detail and unresolved flat repairs.
Positive Feedback
Reviewers commend honest assessments, prompt brake leak repair, and general reliability when service is accepted.
Negative Feedback / Risk Areas
- Recurring customer complaints about inconsistent repair quality and attention to detail.
- Reports that flat tires are often declared unrepairable and lead to upselling new tires.
- Website usability is a noted frustration for consumers researching Bob Sumerel Tire And Service reviews.
Key Takeaways for Future Customers
- Ask clear questions, inspect vehicle after repairs, and confirm parts match originals.
- Get a written estimate and ask about alternatives to replacement before agreeing to new tires.
- Expect medium price levels and emphasize documented communication to address any customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Customers rate Bob Sumerel Tire And Service highest for customer service and reliability, note medium pricing, and report dissatisfaction with the website. Recent reviews praise honesty but cite poor attention to detail and unresolved flat repairs.
Positive Feedback
Reviewers commend honest assessments, prompt brake leak repair, and general reliability when service is accepted.
Negative Feedback / Risk Areas
- Recurring customer complaints about inconsistent repair quality and attention to detail.
- Reports that flat tires are often declared unrepairable and lead to upselling new tires.
- Website usability is a noted frustration for consumers researching Bob Sumerel Tire And Service reviews.
Key Takeaways for Future Customers
- Ask clear questions, inspect vehicle after repairs, and confirm parts match originals.
- Get a written estimate and ask about alternatives to replacement before agreeing to new tires.
- Expect medium price levels and emphasize documented communication to address any customer complaints.
Ask questions, give clear information, inspect your vehicle after repairs
Dec. 30, 2019 dropped my Ford F-150 at Bob S.
Walton, KY due to a brake system fluid leak. Mechanic said master brake cylinder needed replaced, I OK'd the repair. Upon picking up the truck I was told that the leak was only a brake line leak which was repaired at a substantial lower cost than a Mast. Cyl.
replacement. Give 5 stars for honesty. However, attention to detail I rate 2 star. 2 years ago all original steel brake lines were replaced with Copper-Nickel Coil Brake Line, so they repaired the line with steel line.
Why? Also, all 4 wheel hubs were in the floor board rather than installed on the wheels after having bleed the brake system; also, the driver's windshield wiper had a securing clip up (very easy to see when in the driver's seat) meaning that the wiper could have come off when in use. The lack of installing the brake hubs, and missing the windshield wiper are minor, but failure to repair the brake line with same line as existed is a problem. What they didn't miss was a whole truck inspection for potential additional work.
But, its really a good thing to know of additional problems that affect your vehicle's performance and safety. Lastly, the brake line leak was repaired quickly after they received my OK.
Don't trust
Have been to Bob Summerel Tire Ridge Rd. store several times over the years to have flats repaired.
They have NEVER repaired a flat. They always tell you the tire is punctured on the side and cannot be repaired and try to sell you a new tire. When they show you where the puncture is it always in a place where a tire would NEVER get a puncture under normal driving conditions, and would require a deliberate act to get a puncture. Have I ever witnessed an employee deliberately slicing a fixable tire?
No. But when the same thing happens EVERY time you go there for a flat tire repair.....
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No offense, but this complaint is ludicrous. Sidewall punctures happen regularly, are not repairable, and do require a new tire.
I have lived and worked in the Pleasant Ridge area for almost 7 years and I can attest to the condition of surface streets in that area being bad enough to cause regular sidewall punctures, especially if you are the kind of driver who doesn't avoid potholes or torn up spots on the streets.
I would suggest driving more carefully. Don't take out your issues on a business that's trying to keep you and your vehicle safe while on the road.