Here's a review I wrote on Yelp and several other site, but Yelp has removed it. Apparently, you can buy your way out of Yelp's real reviews if you're a client(merchant). Original date was Dec 24, 2012: "Disappointing experience. The dealership invited me to share a review, so here goes--I'm going to be frank. No problem with salesman but support staff is incompetent. Wrong odometer reading on trade-in (more paperwork after the fact); Was asked to sign a brand new contract about one month after purchase, they said, due to computer problem at their end; Overcharged for registration at time of purchase; Took forever to get refund, not to mention the phone calls; Floor mgr said he would return my call but hasn't; And, they actually divulged the previous owner's [of my new used vehicle] name, address, & phone number to me. How's that for privacy? Not sure of the integrity of their so-called "certified" vehicles because my brakes were at about half but it passed their inspection. I hope I don't have any other surprises, things barely squeaking through so they can sell. They're all very nice though, to your face, and I was genuinely taken in, but as soon as the ink has dried on the contract you begin to see the problems. And naturally, they pushed to sell me after-market products and services at greatly inflated prices. Buyer beware! Sloppy work!" Addendum: After posting this to one site, the general mgr responded divulging personal information of mine on that web site. They are so inconsiderate, ***, and sloppy that I'm shocked, but shouldn't be. All I can say is, "good luck" if you buy from Bob Smith Toyota!