Bob Smith Toyota
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Bob Smith Toyota Overview
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Bob Smith Toyota has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pasadena, California
Bob Smith Toyota - Car Review from Pasadena, California
Disappointing Experience
Los Angeles, California
Bob Smith Toyota are CHEATERS AND LIARS
I have to concur with you. I was trying to give this dealership the benefit of a doubt. However, I can NO longer trust them. Especially in the servicing dept. I know we get a print out of the "tune up" of what they have done to our car. But if you go back and tell them it wasn't done properly, they will tell you that they have on their PRINT OUT they had given you. Being a woman, they will scam you even worse. I thought my car oil was correctly changed. I always double check the oil stick to make sure they poured brand new oil. I thought it was odd that the level of oil was not at the right line of the stick. I went back to tell them, but "they" said I need to warm up my engine more and after driving they oil level will be at the correct mark. WTF??? I was too embroiled and being a working mom, I had alot of things to get done. I had reminded my husband several times to please check the oil level bc it didn't seem right to me. Time passed bc we all are so busy. This oil change was done in Aug. 2013. It is now Dec. 2013 and my husband finally was able to check my oil and change it for me due to mileage. He and his brother was in SHOCK to find out after draining the oil filter, it was less than one quart!!!!!! NOrmally, 4 quarts of brand new oil is to be replaced.
On top of this experience, they wanted to charge me $800 to get my radiator fixed due to a "leak". Once again, I had to get my husband to check and after one month, there was NO radiator leak. BUT, instead, they ripped me off with oil change and tried to kill my engine.
Lastly, tire rotation. NO ONE tightened the bolts of the front tires correctly. I was driving for how many months and noticed my steering wheels were shaking. Once again, my husband checked all the parts and found out the tires were never tightened correctly. Needless to say, I could have DIED or caused a very catastrophic accident and worst, having my 2 kids in the car.
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50% brake pad life is the certification policy of toyota. however do u even know what measurement would equal 50% on your vehicle?
d u have any idea how thick a new pad is? or when its recommended to replace pads?as far as sloppy work on aftermarket parts. ur at a dealership. why would u buy aftermarket from a dealership?
thats your stupidity. you willingly overpaid for aftermarket items u could have gotten down the road at a later date cuz it took less effort.
I brought my "new" (2-yr old) vehicle to a mechanic who safety checks for dealerships in my area, who I have gone to for two decades, so I know & trust his work. I don't have to know all the details of brake pad thickness, nor do I have to be a mechanic. *That's what I pay other people to do!*
And with regard to aftermarket items that you mention in your reply to my original post, -read the post again. I did not make those purchases; they were offered at high prices but I didn't ***, so don't call me *** or lazy. I'd say brush up on your reading skills, thank you very much.
:)