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Problem with Bob Mills. Bought a mattress and adjustable base. After 2 weeks I couldn't sleep on the mattress anymore because I woke up with back pain everyday. Then at 8 weeks the adjustable bed frame broke. Got stuck in the up position and wouldn't go back down. Went...
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larrybushey
larrybushey

I regrett that I ever made a purchase at Bob Mills Furniture. I am out $3,300 for the overpriced matress that I can't sleep on. I had to set this up on payments just so I coul...

1.0
I liked
  • I liked the bed match computer but it mathched with wrong bed
I didn't like
  • Warranty service lack of return policy customer solution
  • Salesman lied about warranty to get the sale
  • Warranty service
#1050048
I bought a living room set several years ago. Purchased the protection plan. The furniture broke and they were unable to get the parts to fix it. It was replaced under the protection plan. This has happened several times. Each time they recognized it as poor...
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2.0
#1049001
save your $295 on the ver-tex mattress protector. sales rep & mgr both lied about its quality. its not water repellant. my grand daughter accidentally peed on it soaked right thru to mattress. The new love seat I purchased had a tear on the back. the $1,000 banks...
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Anonymous
William Sutton

Issue was not resolved by bob mills. I had my credit card company file a dispute with them. My cc company put the money back on my card. Just waiting on bob mills to come pick...

1.5
Product
I liked
  • Not much after this experience
I didn't like
  • Being lied to
  • Guarantee on products
  • Customer service afterwards
#1034457

Bob Mills Furniture Furniture Warranty Review

Bob Mills Furniture
#1025028
I paid good hard earned money 18 months ago have had issuse since the beginning bought warranty the store or warranty will not honor either i have furnityre im ashmed if DONT Any FROMBOB MILLS ask for a refund or to be fixed said i could pay the manufacturer to send someone out to fix i think its LAWYER TIME
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Bob Mills Furniture Recliner Warranty Review

Bob Mills Furniture
#1019379
2.5
Bob Mills Furniture - Simple Review #1489189052
Bob Mills Furniture - Simple Review #1489189052
1 of 2
Product warranty is a scam and waste of money!
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Bed Review

Bob Mills Furniture
#1004908
DO NOT EVER SPEAK TO DENTON HE LIES AND HAS NO CLUE WHAT THE *** HE IS TALKING ABOUT!!!! He says what he has to say to get you to buy then when you come back because you're promised you can exchange it then he tells you that you have to spend a lot more money!!!!! THEIR 90 DAY BED GAURANTEE IS A LIE DO NOT FALL FOR IT!!!! I will NEVER SHOP HERE AGAIN!!!
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Mattress Review

Bob Mills Furniture
#870980
1.0
Horrible place to buy a mattress. 25 year mattress didnt last 3 years. Warrenty claim was denied. We wouldnt recommend bob mills for any purchase. I wonder if Bob mill really knows how bad his customer servive is. Maybe he should do the undercover boss show. Pam yocham Andrews Texas
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Very high dollar piece of junk. One of the mattresses leans to the outside badly. They are starting to squeak. The warranty is not through Bob Mills the warranty is through the manufacturer. Didn't buy it from the manufacturer bought it from BM. The customer service is...
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1.0
I didn't like
  • Warranty service
  • Warranty service lack of return policy customer solution
#1029107
We are having a terrible experience! We ordered a $3500 motion sectional. When we received the sectional one of the motion pieces were broken. We asked for a refund and for them to come pickup the broken furniture. They charged us a 10% restocking fee and also a $180...
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Anonymous
Anonymous

Sounds like you dealt with Lyric... :(

1.0
#1017632
Bob Mills Furniture - Kitchen table scratches just moving plate white spots from glass
Bob Mills Furniture - Kitchen table scratches just moving plate white spots from glass
after buying table we noticed it had bubbles on the finish and then start seeing scratches on it and blamed our grandson, but then at Thanksgiving I moved a bowl over and noticed the bowl scratched the finish also white glass markes. Called Bob Mills they came out and...
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Anonymous
Anonymous

Sounds like you dealt with Lyric... :(

Product
#1002323
I purchased a sofa, matching chair & ottoman which included 5 pillows. Paid over $3000. I received the wrong pillows (cheaper ones that belonged to another set) Took over a month to settle the problem. They didn't even deliver them. I had to go pick them up after...
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Anonymous
Anonymous

I think giving them a score of a 1 is too good. There should be a way to score a business a zero. I think a business should have to earn their points and score. In my opinion,...

1.1
Product
#995036
Bob Mills Furniture Bed Review
Bob Mills Furniture Bed Review
Bob Mills Furniture Bed Review
I HATE MY ADJUSTABLE BED! My 4 month old adjustable head bed has a gap so wide that I fall in it when I'm sleeping and get stuck. Bob Mills won't do anything to help and said it's "normal". They referred me to the manufacturer Dormeo who agree that's it's "normal"?...
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Anonymous
Anonymous

That's bad service!! Bob Mills Furniture should be ashamed. That is some serious Bella's service. I would bet money if Bob Mills himself rolled over and fell between the matre...

1.1
Product
i purchased a over $2000 leather sectional from Bob Mills and they told us to buy the warranty which i did now they want honor it even hung phone up on me and lied about the warranty I have a copy of the warranty it is good for 5 years and was bought in 2013 cant...
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Anonymous
Anonymous

The replacement warranty is thievery

1.0
I didn't like
  • Customer service
#964440
We went to Bob Mills and went thru their "high end" mattress and pillow selector. They recommended a $189 pillow for my wife. We bought it, took it home and she hated it. Took it back the next day and they said,,"I'm sorry, we can't give refunds on pillows". I told...
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1.0
Product
I didn't like
  • Cheat its consumer
#948407