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after buying table we noticed it had bubbles on the finish and then start seeing scratches on it and blamed our grandson, but then at Thanksgiving I moved a bowl over and noticed the bowl scratched the finish also white glass markes. Called Bob Mills they came out and said it wasn’t the finish but us. I called a friend who owns his own cabinet shop came over and looked at our table and said there was a problem with the finish. Called Bob Mills...
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Product
#1002323
I purchased a sofa, matching chair & ottoman which included 5 pillows. Paid over $3000. I received the wrong pillows (cheaper ones that belonged to another set) Took over a month to settle the problem. They didn't even deliver them. I had to go pick them up after paying over a $100 for delivery. Poor service. Sorry Bob Mills your staff is rude and on a scale of 1 to 5..1 being the worse... YOU SCORE A 1.
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1.1
Product
#995036
I HATE MY ADJUSTABLE BED! My 4 month old adjustable head bed has a gap so wide that I fall in it when I'm sleeping and get stuck. Bob Mills won't do anything to help and said it's "normal". They referred me to the manufacturer Dormeo who agree that's it's "normal"? Really? I'm 63yo with arthritis and getting stuck in a gap at night when I'm trying to sleep just can't be safe. I finally had to put the adjustable head at the foot so I don't wake...
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Bed Review

#1004908
DO NOT EVER SPEAK TO DENTON HE LIES AND HAS NO CLUE WHAT THE *** HE IS TALKING ABOUT!!!! He says what he has to say to get you to buy then when you come back because you're promised you can exchange it then he tells you that you have to spend a lot more money!!!!! THEIR 90 DAY BED GAURANTEE IS A LIE DO NOT FALL FOR IT!!!! I will NEVER SHOP HERE AGAIN!!!
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Reclining Love Seat Review

#871304
2.0
Bob Mills Furniture - Simple Review #1466790219
1 of 1
Bought this and it started peeling 10 months later. Leather? I think not, they told me it was leather everywhere the body touched it. Lol No more purchases from Bob Mills. Its about 3 years old now. Got new Real Leather recliners coming from a reputable dealer that will sand by his product.
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Short Review for June 23, 2016

#870980
1.0
Horrible place to buy a mattress. 25 year mattress didnt last 3 years. Warrenty claim was denied. We wouldnt recommend bob mills for any purchase. I wonder if Bob mill really knows how bad his customer servive is. Maybe he should do the undercover boss show. Pam yocham Andrews Texas
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Bob Mills Furniture Furniture Warranty Review

#859171
2.3
DO NOT BUY THE WARRANTY ! Sales staff is very misleading ! Couch started pealing on the arm rest and recliner is pealing on the headrest. Warranty only covers backs and sides of furniture. Save yourself some money !
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i purchased a over $2000 leather sectional from Bob Mills and they told us to buy the warranty which i did now they want honor it even hung phone up on me and lied about the warranty I have a copy of the warranty it is good for 5 years and was bought in 2013 cant understand why they want honor it. Was not a big ticket item that broke. I is the principle of the thing. Sold me the warranty in good faith i bought it but now they want honor it even...
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Anonymous

Anonymous The replacement warranty is thievery

1.0
I didn't like
  • Customer service
#964440
We went to Bob Mills and went thru their "high end" mattress and pillow selector. They recommended a $189 pillow for my wife. We bought it, took it home and she hated it. Took it back the next day and they said,,"I'm sorry, we can't give refunds on pillows". I told them that they recommended it whole heartedly! They lied. I will never, ever go back there or recommend them to anyone!!! I have bought pillows at Penney's, WalMart, Sam's,...
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1.0
Product
I didn't like
  • Cheat its consumer
#948407
I was told that I would receive 36 months 0 interest financing. I set my payments up on automatic pay with my bank and after paying faithfully for the past year, I opened one of my statements and found that the financing was implemented for only 12 months and when I called to get the issue resolved was first told that they would fix it and then told the next day that there isn't anything they can do to fix it....They made the error, but I'm the...
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1.0
I didn't like
  • Financing error
#945653
*** products. I initially received a dresser that wouldn't stay closed, and it was immediately sent back with the delivery men. The new one took weeks to arrive. I have a large crack in the paint on my dresser mirror, that is pretty visible. I called to get it replaced since it's only 5 months old, and they want me to use my protection plan, and have said that it may not be covered under the warranty. I will never shop at bob mills again. They...
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Poorly built, will not last more than a few months longer than warranty. When you call for repairs they come patch it and you have 2 days warranty. If no complaint its on you to pay $75 again and do it again. Poorly Made with presswood undersized pine, glue, couple of dowel pin screws and thin metal straps. Metal straps break first then seat box pulls apart and wood breaks. Also a few staples. Claimed to be rated for 500 pounds might work for...
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I had purchased a love seat and recliner from Bob Mills. I was planning on moving and I was wanting new furniture, so I went to Bob Mills. My family and myself had bought from them and had been fairly happy. Well I ended up not moving and I didn't need the furniture. When I originally went in and they had to order it which was fine. I ended up financing it with their in house finance company. Finally on September 21,2016 they called me and told...
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1.5
I liked
  • Salesman
I didn't like
  • Way i was treated by the manager
  • Cheat its consumer
#931816

Contact Bob Mills Furniture

Headquarters Address:
Bob Mills Furniture
6000 Spur 327
Lubbock, TX 79424
Phone:
(806) 771-6300
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NOT HAPPY AT ALL!!! First off, we were told by the floor sales manager that the sofa that we wanted had to be custom made. Total BS. If I had known better about how it was constructed (modular design) we could have bought the whole sectional for less than just the power recline sections and configured it the way we wanted. My mistake on that...fool me once. Then we started having problems with the one side of the power recliner shaking like Mr...
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I didn't like
  • Warranty service
#928936