Boatsetter Reviews
Boatsetter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 6 reviews; consumers mostly dissatisfied. 50% would likely recommend Boatsetter. Reviews flag high price level and poor customer service, with a fully unfavorable rating distribution.
Key Takeaways for Future Customers
- Read all terms and cancellation windows before booking.
- Expect difficulty reaching a live agent for payment, refunds, or listings.
- Monitor bank transactions and hold receipts for refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and slow or no response from customer service.
- Reports of refund delays, billing problems, and difficulty canceling reservations.
- Allegations of fraudulent listings and owner no-shows affecting refunds and security deposits.
Positive Feedback
Some users still recommend Boatsetter, but praise is limited; consider reviews and customer service experiences when researching Boatsetter reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 6 reviews; consumers mostly dissatisfied. 50% would likely recommend Boatsetter. Reviews flag high price level and poor customer service, with a fully unfavorable rating distribution.
Key Takeaways for Future Customers
- Read all terms and cancellation windows before booking.
- Expect difficulty reaching a live agent for payment, refunds, or listings.
- Monitor bank transactions and hold receipts for refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and slow or no response from customer service.
- Reports of refund delays, billing problems, and difficulty canceling reservations.
- Allegations of fraudulent listings and owner no-shows affecting refunds and security deposits.
Positive Feedback
Some users still recommend Boatsetter, but praise is limited; consider reviews and customer service experiences when researching Boatsetter reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You don’t pick up the phone there’s no easy phone contact for your company. The platform is hard to use and for someone simply to contact you. They have to go through numerous verifications just to pl
It's impossible to reach a live person. Your company doesn't follow up; you send out endless emails without a live person to actually have a productive conversation. It's inefficient and not user-friendly.
- Hard to reach no communication incessantly repeated emails and texting but then no follow up super annoying
Preferred solution: Communication just call me back
Spring Hill, Florida
Payment
Unable to contact a live agent to assist with payment questions. States payment has been made 4 days ago; my bank has not received the payment.
User's recommendation: Be aware, easy to sign up. Once your your ln, very difficult to get a live agent to communicate.
Bradenton, Florida
Refund
- - Poor service; staff are hard to reach.
- - Funds are charged quickly; cancellation refunds are limited to 48 hours or none; the boat owner said not qualified.
Horrible customer service..they don't get back to you when they say they will nearly impossible to talk to an actual employee ..but that money pulls out of your account faster then you can click that booking button... cancelation only up.to 48hrs or no money back at all..so take more then $1,000 out of your account not do a single move..then boat owner says I'm not qualified enough to drive his boat..so now I'm fighting to get my funds back to my account...I guess good luck with that!!! Horrible customer service if you get any at all...
Preferred solution: Full refund
User's recommendation: Make sure you read all the fine print
Columbus, Ohio
Boatsetter - Review in Rentals category from ***, ***
- - Extortion, listing fraud, and owner no-show for Booking zcxqppm.
- - Refund of $476.13 and release of $500 deposit demanded; authorities notified.
I am submitting a formal report of a coordinated extortion scheme, fraudulent listing, and complete owner no-show regarding Booking ID: {{Redacted}} for the "Affordable Luxury Formula Yacht | Grill & Cabin". I demand an immediate refund of the $476.13 booking charge and the release of the $500 security deposit hold.
Prior to the rental period, the host ("***") and an individual claiming to be "Captain ***" engaged in targeted off-platform extortion. Using hidden Apple iMessage emails (****** and ***) to conceal their actual phone numbers, they threatened to cancel the reservation at the last minute unless I transferred $115 in unlisted "refundable fees" via Zelle to unassociated third parties.
Upon arriving at the instructed location (******, Dock B, Slip 27), the slip was empty. The local Indian River Lagoon office confirmed no such vessel was assigned there. Furthermore, the officially listed captain (***) texted me 24 hours after the scheduled charter to deny his involvement, despite the booking remaining active on your platform.
This is a severe violation of your Extenuating Circumstances (Owner No-Show/Fraud) policy. I have initiated fraud reports with Bank of America, the USCG, and state authorities. I expect written confirmation of my full refund within 48 hours, as well as the permanent removal of these scammers from your platform.
Sincerely,
***
User's recommendation: Never use this website, full of scams,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel boat reservations
can't talk to a live person and can't get a reservation cancelled. *** place to deal with. wouldn't recommend them to anyone!!!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRenter took expensive champagne from our liquor cabinet and replaced it with a cheap bottle of chy
- - Renter replaced taken champagne with a $14 Mounetto.
- - Original bottle was Moët Brut at $45; please contact 718-702-****.
Renter agreed to replace the champagne that was taken replaced it with a $14 bottle of Mounetto champagne the bottle they took was a Moët champagne brut at $45 a bottle we dont serve inexpensive champagne would like the renter to replace with moet plz contact me at 718-702-****
Soledad, California
I want to rent a boat your web site is junk your phone number is bunk
Stupid is what stupid does. Now i need to wrote at least 100 symbols..i cant believe i have fallen for this never ending *** from a company that oblivious to customer service
User's recommendation: Stay away *** web desighn = *** company
Didn't mean to make a reservation
didnt think it was a final booking . Thought it was a quote and an application and then we would book
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Theft of money owed to me
- - Boatsetter won't release the deductible to fix my boat after renter damage, and they ignore questions with Geico docs showing $8,000+ damages.
Boatsetter will not release the deductible owed to me to fix my boat after a renter caused damage to it. They keep ignoring my questions and emails with attachments from Geico showing over $8000.00 in damages.
- Steal your money and do not care about your property
Preferred solution: The money from them to fix my boat after a renter trashed it
User's recommendation: Do not use this company, they rip you off and do not protect your investment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak with a human
I need to talk to customer service. I'm going to make the deal without Boatsetter unless I get a call in the next few minutes.
Preferred solution: Price reduction
I want to list my boat on Boatsetter to rent and it says my phone number to confirm it already been used in another account which I don’t see how it can be because I’ve never done this before
I want to list my boat and it says my phone number is already being used which it can't be because I've never done this before
Preferred solution: I would like to get an account and get my boat on Boatsetter so I can rent it out
Lake Havasu City, Arizona
I need help
- - Cannot get any answers when trying to contact.
- - Want to list my boat but can't get help.
- - Company seems focused on image, not communication.
You guys are so worried about your image and your reputation and and just all the fluff.. you seem to forget about good old-fashioned communication with people and I've been trying to get my boat listed I've been trying to call trying to figure it out I can't get any answers it's not as easy as you think for everybody... I wanted to put my boat to work but I can't get any answers from you guys you don't have anybody I can talk to I don't understand that I don't know .
- 0 communication
Preferred solution: Some help
User's recommendation: As of right now I cannot recommend.
Buffalo, New York
Poor experience
- - I would not recommend this company to anyone.
- - Boat owner promised a refund by text, then ghosted me; the company backed him.
I would not recommend this company to anyone. I had texts from the boat owner saying he will return my money because it was not the experience I was hoping for, then ghosted me. The company backed him even though I clearly had evidence that the boat owner was wrong.
User's recommendation: Don’t use this company
Miami, Florida
Locked account still locked account! How can you have a different account for me? You just sent something on the correct account e mail!
- - I want to rent a boat in Georgia on Lake Lanier for August 5.
- - My account is locked and the email on file is incorrect and needs updating.
I have been trying to rent a boat in Georgia. I would like to go out on Lake Lanier on August 5th.
My account is currently locked and I don't have any idea why?
Also you have the wrong e mail for my account. How can this be changed?
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