BoatHouse Stores
BoatHouse Stores Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 4 reviews; consumers are mostly dissatisfied with BoatHouse Stores reviews, 75% unfavorable. Reviews cite customer service problems, high price level, and requests for refunds and billing follow-up after missing or delayed orders.
Key Takeaways for Future Customers
- Avoid ordering online without following up; reviewers advise "Never order online from boat house".
- Be prepared to escalate for refunds and billing holds if charges appear without delivery.
- Inspect items and request clear return policies before purchase in store.
Negative Feedback / Risk Areas
- Unshipped or missing orders and delayed delivery guarantees.
- Charges on accounts with holds and refund delays.
- Poor in-store and phone customer service, rude staff, refused returns, and accusations of theft.
Positive Feedback
Some customers completed purchases despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 4 reviews; consumers are mostly dissatisfied with BoatHouse Stores reviews, 75% unfavorable. Reviews cite customer service problems, high price level, and requests for refunds and billing follow-up after missing or delayed orders.
Key Takeaways for Future Customers
- Avoid ordering online without following up; reviewers advise "Never order online from boat house".
- Be prepared to escalate for refunds and billing holds if charges appear without delivery.
- Inspect items and request clear return policies before purchase in store.
Negative Feedback / Risk Areas
- Unshipped or missing orders and delayed delivery guarantees.
- Charges on accounts with holds and refund delays.
- Poor in-store and phone customer service, rude staff, refused returns, and accusations of theft.
Positive Feedback
Some customers completed purchases despite service issues.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ridgeland, South Carolina
On line order
- Money was charged on December 2.
- The package was not delivered; no callback after two weeks; I want a refund.
The issue still has not been resolved; the package has not been received, but money was taken out of my bank on December 2nd. I have left email after email and even called.
As an upset consumer, they were supposed to call me back, but they have not yet done so, and it's been two weeks. At this point, I just want my money back!
- Not able to talk to a person ike email back
Preferred solution: Full refund
User's recommendation: Never order online from boat house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPants I bought the esteem of the Nike logo came off
- Paid $80 for Nike pants; affordability is a concern.
- Tried to return at the store; the manager refused.
- Logo came apart; it's a manufacturer defect.
I bought nike pants for my son which was 80 dollars. I hardly can afford that.
I tried to bring them into the store where I live. The manager said in a rude way we cant take these back you guys ds these to this pants. Now Im sad I cant afford to buy a new pair. Im a single mom who is pregnant.
I just feel upset that the store couldnt take it back. It just came apart the logo and its a manufacturer problem with the pants.
I am at a lost of what to do. Thank youx
Was brushed off
I still haven't received all of my order
The person i talked to was very rushed...it was clear he had a quota to make. Never received an answer to my problem..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Regina, Saskatchewan
Complaint
- Staff member accused customers of theft without evidence and was rude.
- A male employee forced me to use the changing room.
She is a racist or a mad women base on her judgement she accuse customers for theft i need action on it there is boy who is working and looking suspiciously and forcing me to use changing room. Without any avidence she accused and being rude and disrespectful
Preferred solution: I want to tell her lesson so next time she wont judge peope
Mount Pearl, Newfoundland And Labrador
Missing order
My order was processed over a month ago and was never shipped when I was told it was guaranteed before Christmas
User's recommendation: Always follow up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA payment that I'm not sure if it went through or not
- The billing address didn't match the debit card address, causing holds on an order.
- Twice, the same order had holds of $336.53 and $360.06.
Ok I made an order and it said that the billing address doesn't match the address on my debit card now my money is on hold because of that twice this happened an amount of $336.53 and the second one is 360.06 and that is the same order
Preferred solution: Full refund
Cambridge, Ontario
Poor customer service
- Visited Cambridge, Ontario store on March 7, 2023 around 5 PM; no help.
- Bought white Crocs that day for my son; requested customer care training.
I visited the Cambridge Ontario store on March 7th, 2023 at approximately 17:00.
Three staff representatives were all at the cash register. No one offered any assistance.
I came back a few minutes later, stated to all three staff members that I was in the store earlier and no one offered any assistance.
I got an insincere apology.
I did end up purchasing a pair of white crocs. This very same day.
The only reason I made the purchase, is because my son really wanted those crocs.
Please provide customer care training to your staff.
Sincerely,
Sherry Reynolds
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