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Poor fitting boat cover

Purchased one of their custom fit boat covers for my 2015 Chaparral 226. What I received fit the transom and bow and the length was ok. What was REALLY off was the allowance for width. At mid-ship, the cover barely is wide enough. Called for replacement and contacted them by email. NO response other than they said they'd look into it. Very sad, poor service, poor fit for a cover that was higher in price than other options.

User's recommendation: look elsewhere.

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ID
#2266404 Review #2266404 is a subjective opinion of poster.
Pros
  • Liked the color of the cover
Loss
$650
Preferred solution
Let the company propose a solution

Terrible customer service, *** terrible service, period!

On July 2, 2020, I ordered a boat cover, motor cover and poles for a 16' 3" runabout with split windshield. Nine days later I got a boat cover for a 10' dingy! Wrong size and wrong type. It was like they had no idea what I had ordered. If you've been to their website you will see that they ask very specific questions about the size and type of boat you have. What they do with that information is anyone's guess. Perhaps they throw it out the window. Anyway, that was the beginning of the end of what little service they offer. I completed a return order, and they sent me a return tag for an exchange for the proper sized and type cover. I returned the cover immediately and kept the UPS receipt and tracking number. It's been six days, (four business days) since they physically received the misfit cover back. I have heard nothing from them. I then spent 30 minutes on hold with "customer service" (tongue in cheek). Nothing. Whatever you do, DO NOT DEAL WITH THESE PEOPLE! I think it's just some guy selling boat covers out of trunk of his car. Their webpage is a dead-end when trying to contact customer service. All you get is a fatal error sign.

User's recommendation: Don't walk.....RUN THE OTHER WAY!

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ID
#2073383 Review #2073383 is a subjective opinion of poster.
Location
Owatonna, Minnesota
New Reviewer

They lie about everything, shipping, tracking numbers, delivery....

Have not received cover, $200. Telephone system cuts you off after a 15 minute hold also lousy elevator music. HOWEVER they immediately answer the telephone for purchases. They also claim to be a subsidiary of Seal Skin. COMPANY RATING = 0.0000

User's recommendation: NO, NO, NO.

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ID
#2010313 Review #2010313 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Pwc cover companies a rip off.

I ordered 2 pwc covers from ( BOATCOVER.COM ), I believe this to be the SAME company as ( SEALSKINCOVER.COM ), both names were on my box. Hope helpful info. BOATCOVER.COM SENT. 2 Covers ( wrong size ), ( wrong color ), ( custom fit advertised, custom fit for a bathtub ). they said they would take the covers back, but there would be a 20% restocking fee. Now 259.90 X 20% =51.98. Good pay for their mistake or did they make a mistake.????? I do not think I will ever see my $259.90. Also I think they are poor quality. (SCAM)
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ID
#1177031 Review #1177031 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund

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