My personal experience of Boat N RV was one of the worst customer experiences of my life, I could not recommend this company to anyone. The slick, inept and unprofessional sales people are one thing, but the customer service and the follow up are completely nonexistent. I bought a very expensive RV and when we got to our orientation as we sat and talked through all the features, I was looking around and happened to look up to the ceiling and thats when I noticed a great big hole in the roof. *** that a few weeks early Jamie (Office Manager of the years son) punched whilst showing off how sturdy the roofs are well not quite that sturdy as he left a great bloody hole in the RV. So as we sat our orientation (My Birthday) they were showing us the RV and promised to deliver it the same day but...when I looked up I noticed *** a big hole. So I offered to let them fix/patch the hole in a brand new $30,000 RV and said if you throw in a 30 inch tv and stand we will be fine with that considering a new roof would be over $2000 to fix I really thought I was being more than reasonable. Well lets cut a long story short I offered a $250 fix and 3 weeks later heard nothing, no tv, no stand, no phone call. When I called Jamie he blamed the office assistant and said he would get one mailed out ASAP. A week later nothing so I called back (this is now 4 weeks later) and Jamie said Walmart was out of stock, what? Of 30 inch tvs? No they werent they just hadnt done anything. So I said okay I want a new ceiling!! And so the story goes I never head anything back on that either. So I recanted that offer and demanded the unit be collected and the ceiling be replaced and of course no unit collected, having chased for 3 weeks- they finally collected the unit 2 weeks later I called to get an update and Jamie seemed totally obliviously to the situation. At that point I demanded a new unit. Well again nothing was ever done, no communication no feedback. At this point I got a corporate persons name and was told he would be in the office so I called to try and speak to him but of course Jamie intercepted the call and I was told he was with family and would call me straight back after 30 mins I called again and was told hes left for the day - shady treatment !!!!!! I Never did get to speak to anyone from Corporate despite leaving over 7 phone messages So having spoken to Jamie I found out he hadnt ordered a new unit, he hadnt ordered a new ceiling, he had not got a new tv or stand wow !! So, effectively HE HAD DONE NOTHING EXCEPT MAKE EXCUSES. My ordeal lasted 6 months and I finally got my money back I looked at units in July and bought the unit back in August had it sat at my house for nearly 2 months then the dealership had it for nearly 2 months and zero was done, every chance the dealership had to make this right they just could not be bothered. I of course had been paying on a RV I never used and never had for most of the time. Finally having threatened to take this to corporate and to court they took back the camper and I got my money back nearly 6 months later. this took over 30 phone calls, texts, 3 official letters and hours and hours of frustration. Jamie seemingly is the ONLY manager at Boat and RV and every efforts to speak to anyone else got ignored! At one point I had 8 contact names and called every single one and no one ever called back despite this being 100% their fault. Good products but bad service. I would never personally buy from Boat and RV again. I read the reviews and because I knew someone that worked there I thought I might have a better experience but that was definitely not the case.
User's recommendation: I could not recommend this place.