No star. Company charged for service not received

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Updated by user Aug 09, 2022

Contacted Bank of America to dispute charge

Original review Aug 09, 2022
Boat and Motor sent technician out to diagnose SUZUKI outboard motor issue. After 45 minutes on site and 2 technicians with a lap top with the Suzuki service program.

It was diagnosed to be a throttle control actuator and the cost to diagnose was $200.00 and $27.00 for shop . Even though they it was at the dock where they went. The cost to repair was $1100.00 dollars. This is a new 300hp suzuki with under 100 hours on and they refused to cover any work under warranty .

Suzuki has done nothing to help with the 6 year warranty they refused to honor . They are a suzuki dealer. I refused to let them rip me off and took it to another dealer who repaired the boat with a $3.00 o ring and labor. Needless to say the diagnose by the technicians was inaccurate and I refused to pay for that service .

Boat and motor was instructed not to charge card and 4 weeks later ran the $227.00 thru without authorization. They also would have replaced the acuator if I had left it up to them to repair for the $1100,00.

Rip off artist ... beware.
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Preferred solution: Full refund

User's recommendation: Stay away

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