BMW Of Silver Spring

I'm beyond disappointed and honestly furious with the way I was treated by (BMW of Silver Spring) Tischer Autopark and Atlantic Automotive Corporation (franchised owned dealership). As a loyal customer with no gaps in my maintenance, along with an extended warranty, I brought my BMW in for regular routine maintenance, expecting professional service (for preventive maintenance).

While they recommended all these parts to get fixed, me doing what they recommended still resulted in my vehicle shutting off in the rain on a busy highway, nearly resulting in a severe accident. But what I got was a mess that led to a full-on lawsuit (4 years). I sued them for negligence, breach of contract, and misrepresentation; yes, it was that serious. With all proof of invoice documents, an extended warranty inspector report, as well as their own BMW technician report stating his findings of how my engine starved of oil, the whole reason for my complaint.

Even though the court ruled in their favor, that doesn't make what they did right.

From the original invoice document, they allowed their BMW technician to contradict himself under oath. I felt completely taken advantage of, lied to, and ignored. They showed zero accountability, no integrity, and treated me like my concerns didn't matter at all. As a woman of color and an essential worker at the time of the failure of the engine (2020), this experience cost me time, money, and peace of mind.

I would never recommend this place to anyone.

If you really care about your car and your sanity, I wouldn't wish this experience on anybody. My vehicle is still not fixed.