BMW Of Roseville

Their website showed a vehicle I wanted. At dealer, they said it was just built and is being shipped. Don't have it on your site if it's not in stock. Then they tried to get me to walk around the lot to find one like it. When I asked them to check their inventory before we aimlessly walk around, they said they didn't have any cars similar to that one. What a joke. Just be honest and tell me you don't have the one I want.

My husband and I purchased a BMW from Roseville BMW several years ago. Although we love our car, the sales experience was completely unsatisfactory. We tried to excuse it as chance and in time we moved on. Recently we found a used 2009 Volkswagen GTI which we were interested in purchasing for our son, at Roseville BMW. Although hesitant to do business again with Roseville BMW, we decided to give it a second chance. Upon our arrival we were disappointed to see that the car we were interested in had significant body damage to the rear right fender which was not noticeable in the photos nor disclosed on the online advertisement. We spoke with one salesmen who was kind and helpful who spoke with sales manager who appeared to be. My husband and I sat down in the sales office and explained that we would be willing to purchase the car for less and pay for the repairs ourselves or to pay the asking price the damages must be repaired. The sales manager said they had no room in the car to reduce the price. However, he would have the car sent out to a body shop guy he knew for repairs and that it would be available to us view on Friday March 18, 2016. In that conversation, with myself my husband and the salesmen present, the Manager specifically said that the car would be treated as it were unavailable so as to guarantee us that the car would not be sold. Today, Thursday March 17, 2016, the day before we were to be called to come down and see the repairs I am contacted by the salesmen who texts me that the car had been sold and asks could he help me find another. Another one owner, low miles 2009 GTI with a manual transmission and leather interior? I doubt it. I immediately replied that the car was supposed to be repaired and held for us until Friday and he simply apologized and explained that another customer bought it without the repairs being done. We left trusting Roseville BMW and believing that we would still have an opportunity to purchase the car. As a result of this second bad experience I have altogether lost my faith in the unethical ways of this dealership. I am however hopeful that Auto Nation as an organization will not tolerate the employees who represent them, to conduct themselves in this manner without consequence. Nothing can be done to restore my faith in the sales manager, or in Roseville BMW, but maybe there is a chance, that as an organization, Auto Nation will make it a point to no longer allow greed to supersede integrity.