BMW of Dallas
2K CLAIMED LOSSES
1 TOTAL REVIEW
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Non disclosure of Car issues
I was told while looking at a 2010 BMW 328i, 66k miles, convertible that it had passed a 150 point inspection. Of course, that led me to believe that all issues that they found would be corrected. I was told it was a clean car. After taking it home, I found the steering wheel shook so I took it to Pep Boys where they told me it had two bent wheels and a plug in one tire. Returned to BMW Dallas where they did fix the brake issue. During process I spoke to assistant manager. I told him when I asked for the BMW inspection I was sent a blank one, not the one done on my car. He informed me that it was a 120 point inspection (although I had repeated 150 multiple times and was never corrected). I asked for the report on my car and he reviewed it and informed me it had a badly leaking Cover Valve. This was never once mentioned to me. I asked him why it wasnt fixed before sale and he responded we dont fix everything that doesnt pass, just some things. I asked, where is that line drawn and who decides it? And why was it never mentioned before I bought the car? Were you going to let further damage occur and I be broken down for me to figure it out?. His reply was, I can get you a discounted price to fix it. Not acceptable. I am baffled as to why it simply wasnt fixed and the price increased if need be. But Im even more disturbed that no one ever said anything about it and now I have a $1500 repair right out the door. That I had to discover by pressuring for more information. Im not sure what the point of their inspection is if they dont fix the problem or at very least inform the customer of the issue before purchase. It certainly would have caused second thoughts considering I was led to believe I had Autonation standing behind their inspection. I would like to hear from Autonation about this. I have lost trust and feel dooped. The car is currently at my mechanic who is doing a REAL inspection and Im leery of what will be found. User's recommendation: Don’t trust their inspection or disclosure of issues
I would like the issues found by my mechanic to be fixed without cost.
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BMW of Dallas