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BMW of Alexandria refuse to use customer warranty

I had taking my 750 il BMW for an oil change at the BMW of Alexandria I was told by the Asian gentleman by the name of Kevin did I needed other work to be done I thought it was strange being doe my car was serviced at the BMW in Rockville but I chose to go to Alexandria because of the distance was a lot shorter during my service at the BMW of Alexandria they found a lot of issues wrong with the car and I found that strange I told him that I had a warranty he said that he knew stating that it was used up in Rockville he would look into it and see what needs to be done what the first time the cost was over 4000 the second time it was another 4000 the third time when I call the warranty company they said that no one from BMW of Alexandria called stating any other problems until the day of when I brought the car in for minor detail work that I knew the one she wouldn't cover he also knew that but still made the call he kept telling me and my wife that is going to be taken care of he's checking on it now to see if they covered the warranty on any items that I had done come to find out he said it didn't they deny coverage none of the warranty on items that were done at that location I found strange so I made the call to the warranty company myself and they explain to me that prior to him calling the BMW of Alexandria about brake switch with we knew both parties that the warrity did not coverso therefore I had to pay the whole full price which my car with that that shocked with three times over total of eight thousand dollars and no use of my warranty and I was told by the warranty company some of the purchases that was made at that service center the warranty does cover if the salesperson would have put it into effect I want people do not let BMW of Alexandria service your car they are crooks
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1 comment
#1249148

I had a bad experience with Alexandria BMW....... They gave me a price on my car for repairs and I agreed.

When the repair was completed I went to pick up my car. I was they told the price was incorrectly given and the second price was more than $1500!!!

Very crooked business practice at this dealwrship.

ID
#570091 Review #570091 is a subjective opinion of poster.
Location
Alexandria, Virginia
Cons
  • Very dishonest
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution

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