Anonymous
map-marker Tampa, Florida
#5024453 
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Parts

Just need to get a hold of then to see if I can purchase parts to repair my umbrella. Wind came early before the hurricane surprised me before I took it down. Need end of the main mast cap on the main cantilever and the small cantilever arm.
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De C Cwm
#4974984 
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Parts needed

1.0
I need to speak with a service rep to order a replacement part for my $500 umbrella. Their message said due to COVID-19 outbreak they suspended the 888-363-**** customer service number! Really??? It's 2023!
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Preferred solution: Part

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Connie Z Can
#4745455 
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Return

I have tried emailing your company for return dur to family circumstances with no response Your customer service is horrible What company doesn't have a real phone number that you can contact
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Loss:
$600
Cons:
  • No customer service

Preferred solution: Full refund

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Anonymous
map-marker Carroll, Iowa
#4634808 
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Missing parts

1.3
There is no phone for this company to contact regarding missing hardware for the umbrella I purchased thru Amazon. I have contacted Amazon, and they said to contact the manufacturer. I emailed their support group on May 27th while attempting to put up our umbrella for the Memorial weekend. Very inconvenient that we cannot call for support. Haven't received any response yet as of today, May 31st. Was told by Amazon we can ship it back for a refund, but again we just want the umbrella to be able to use and put up!
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User's recommendation: Phone number to call for support and responses

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Anonymous
map-marker San Clemente, California
#4619445 
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Package delivered to wrong city

1.0
Customer service not accepting phone calls "since COVID"...ridiculous and unacceptable...all communications by email and rep lied and said product still in warehouse. .FedEx confirmed it was delivered today to Arkansas instead of Washington. What a joke!
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User's recommendation: Steer clear

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Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

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How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

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