map-marker Tampa, Florida


Just need to get a hold of then to see if I can purchase parts to repair my umbrella. Wind came early before the hurricane surprised me before I took it down. Need end of the main mast cap on the main cantilever and the small cantilever arm.
View full review
De C Cwm

Parts needed

I need to speak with a service rep to order a replacement part for my $500 umbrella. Their message said due to COVID-19 outbreak they suspended the 888-363-**** customer service number! Really??? It's 2023!
View full review

Preferred solution: Part

Connie Z Can


I have tried emailing your company for return dur to family circumstances with no response Your customer service is horrible What company doesn't have a real phone number that you can contact
View full review
  • No customer service

Preferred solution: Full refund

map-marker Carroll, Iowa

Missing parts

There is no phone for this company to contact regarding missing hardware for the umbrella I purchased thru Amazon. I have contacted Amazon, and they said to contact the manufacturer. I emailed their support group on May 27th while attempting to put up our umbrella for the Memorial weekend. Very inconvenient that we cannot call for support. Haven't received any response yet as of today, May 31st. Was told by Amazon we can ship it back for a refund, but again we just want the umbrella to be able to use and put up!
View full review

User's recommendation: Phone number to call for support and responses

map-marker San Clemente, California

Package delivered to wrong city

Customer service not accepting phone calls "since COVID"...ridiculous and unacceptable...all communications by email and rep lied and said product still in warehouse. .FedEx confirmed it was delivered today to Arkansas instead of Washington. What a joke!
View full review

User's recommendation: Steer clear

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.