Bluu
Bluu Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bluu has 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied, reporting high prices and poor response from customer service and warranty replacement requests.
Key Takeaways for Future Customers
- Check Bluu reviews before purchase and expect limited support for warranty replacement.
- Plan for difficulty contacting the company for returns or parts and consider seller return options.
Negative Feedback / Risk Areas
- Repeated Bluu customer complaints cite no response to emails and no phone support.
- Customers report broken umbrellas or charging issues and delays resolving warranty replacement.
- High price level compared to support received; missing parts and misdelivered packages reported.
Positive Feedback
Some reviewers note a nice umbrella for the price if it functions, but overall satisfaction is low due to customer service failures.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bluu has 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied, reporting high prices and poor response from customer service and warranty replacement requests.
Key Takeaways for Future Customers
- Check Bluu reviews before purchase and expect limited support for warranty replacement.
- Plan for difficulty contacting the company for returns or parts and consider seller return options.
Negative Feedback / Risk Areas
- Repeated Bluu customer complaints cite no response to emails and no phone support.
- Customers report broken umbrellas or charging issues and delays resolving warranty replacement.
- High price level compared to support received; missing parts and misdelivered packages reported.
Positive Feedback
Some reviewers note a nice umbrella for the price if it functions, but overall satisfaction is low due to customer service failures.
Turn one complaint into a collective action
Atlanta, Georgia
My phone is not charging
Ever since I got this phone, it wont charge. I need a replacement.
Customer service sucks they dont care
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty Replacement
- - Defective Amazon umbrella; warranty replacement.
- - Umbrella won't crank open; metal bars broken at joints; emailed several times awaiting resolution.
I've already sent several emails to get some assistance with a warranty replacement for a defective umbrella I purchased from Amazon.
As I was opening the umbrella about a month ago, it wouldn't crank open and that's when I notice a couple of the metal bars had broken around the joints which was causing the umbrella not open properly.
I'm not sure how much longer I am supposed to wait for someone to respond to my inquiry so I truly appreciate if someone could contact me soon rather than later to resolve this replacement issue.
- Customer support sucks
Preferred solution: Warranty Replacement
User's recommendation: Do not buy from Bluu, they will not take care of you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service doesn't reply to emails for umbrellas under warranty
the comapny, bluu.com, reached out to ask for me information about the order almost two weeks ago; we replied immediately, then went silent. we sent numerous requests for response, but they haven't gotten back in touch.clearly they're a terrible company.
the rope that supported our cantilever umbrella snapped after a few months of use; sadly emails to support @***.com receive no reply. seems to be a dishonest company based on this experience.
- Nice umbrella for price if it actually works
- No response from customer service
Preferred solution: umbrella repaired as its under warranty
San Francisco, California
Incompetent, will not respond
- - Umbrella broke one year after warranty ended.
- - No one responded to contact attempts.
- - Finding a phone number to reach them was impossible.
My umbrella broke exactly 1 year after the warranty ended. Tried to contact them, zero response.
Tried to find a phone number to speak with someone, literally impossible. Maybe the lawyers will have a better response.
These fools are scammers. Dont buy from them.
User's recommendation: Definitely not
Parts needed
- - Need to order a replacement part for a $500 umbrella and talk to a service rep.
- - The 888-363-**** number was suspended due to COVID-19.
- - It's 2023.
I need to speak with a service rep to order a replacement part for my $500 umbrella. Their message said due to COVID-19 outbreak they suspended the 888-363-**** customer service number!
Really??? It's 2023!
Preferred solution: Part
Tampa, Florida
Parts
- - I need to contact them to buy parts for umbrella repair.
- - I need the end cap for the main mast on the main cantilever and the small cantilever arm.
Just need to get a hold of then to see if I can purchase parts to repair my umbrella. Wind came early before the hurricane surprised me before I took it down. Need end of the main mast cap on the main cantilever and the small cantilever arm.
Return
I have tried emailing your company for return dur to family circumstances with no response
Your customer service is horrible
What company doesn't have a real phone number that you can contact
- No customer service
Preferred solution: Full refund
Carroll, Iowa
Missing parts
- - No phone support for missing umbrella hardware from Amazon.
- - No response by May 31 after May 27 email; refund offered, but we want to use it.
There is no phone for this company to contact regarding missing hardware for the umbrella I purchased thru Amazon. I have contacted Amazon, and they said to contact the manufacturer.
I emailed their support group on May 27th while attempting to put up our umbrella for the Memorial weekend. Very inconvenient that we cannot call for support.
Haven't received any response yet as of today, May 31st. Was told by Amazon we can ship it back for a refund, but again we just want the umbrella to be able to use and put up!
User's recommendation: Phone number to call for support and responses
San Clemente, California
Package delivered to wrong city
- - CS won't take calls since COVID.
- - Email only; the rep claimed the product was in warehouse.
- - FedEx delivered Arkansas today, not Washington.
Customer service not accepting phone calls "since COVID"...ridiculous and unacceptable...all communications by email and rep lied and said product still in warehouse. .FedEx confirmed it was delivered today to Arkansas instead of Washington. What a joke!
User's recommendation: Steer clear
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